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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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2 Jul 2025 Maladministration London & Quadrant Housing Trust (202441299) Case 202441299 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and … 2 Jul 2025 Severe Maladministration London & Quadrant Housing Trust (202442268) Case 202442268 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould. 2 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202424772) Case 202424772 · Responsive repairs/activity The complaint is about the landlord’s handling of a pest infestation. 2 Jul 2025 Maladministration Orbit Housing Association Limited (202427014) Case 202427014 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 2 Jul 2025 Maladministration Paragon Asra Housing Limited (202318065) Case 202318065 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of … 2 Jul 2025 Maladministration Southern Housing (202331028) Case 202331028 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her … 1 Jul 2025 Partial Maladministration City of Westminster Council (202435052) Case 202435052 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also … 1 Jul 2025 No Maladministration Exeter City Council (202426280) Case 202426280 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns … 1 Jul 2025 Maladministration London Borough of Camden Council (202417664) Case 202417664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs. 1 Jul 2025 Maladministration London Borough of Tower Hamlets (202333743) Case 202333743 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint. 1 Jul 2025 Maladministration Southern Housing (202436229) Case 202436229 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's reports about the water system. 1 Jul 2025 Maladministration Vico Homes Limited (202326893) Case 202326893 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202317836) Case 202317836 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We … 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202404259) Case 202404259 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints. 30 Jun 2025 Severe Maladministration A2Dominion Housing Group Limited (202434827) Case 202434827 · Responsive repairs/activity The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 30 Jun 2025 No Maladministration Ability Housing Association (202322628) Case 202322628 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of reports of damp … 30 Jun 2025 Reasonable Redress Abri Group Limited (202429771) Case 202429771 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints. 30 Jun 2025 Maladministration Accent Housing Limited (202324191) Case 202324191 · Managing Relations The resident’s complaint is about the landlord’s handling of her: Reports of damp and mould and subsequent repairs. Reports of … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202432728) Case 202432728 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202446846) Case 202446846 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and … 30 Jun 2025 Partial Maladministration Dartford Borough Council (202327308) Case 202327308 · Local Authority / ALMO or TMO This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the … 30 Jun 2025 Partial Maladministration Eastbourne Borough Council (202427422) Case 202427422 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the … 30 Jun 2025 Partial Maladministration East Devon District Council (202437033) Case 202437033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard … 30 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202308881) Case 202308881 · Managing Relations The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s … 30 Jun 2025 Partial Maladministration Haringey London Borough Council (202318746) Case 202318746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the … 30 Jun 2025 Partial Maladministration Home Group Limited (202319452) Case 202319452 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak. 30 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202432495) Case 202432495 · Moving/Buying/Selling Home The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling. 30 Jun 2025 Maladministration London Borough of Camden Council (202437616) Case 202437616 · Local Authority / ALMO or TMO The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics … 30 Jun 2025 Severe Maladministration London Borough of Hammersmith and Fulham (202418398) Case 202418398 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered … 30 Jun 2025 Maladministration London Borough of Havering Council (202221930) Case 202221930 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the … 30 Jun 2025 Maladministration London Borough of Hillingdon (202423080) Case 202423080 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging … 30 Jun 2025 Partial Maladministration London Borough of Islington (202437111) Case 202437111 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to take over the tenancy following the death of … 30 Jun 2025 Maladministration London Borough of Lambeth (202413387) Case 202413387 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain … 30 Jun 2025 Mediation London Borough of Lewisham (202419019) Case 202419019 · Local Authority / ALMO or TMO REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the … 30 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (202330468) Case 202330468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202425066) Case 202425066 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould. 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202427015) Case 202427015 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the property and request for … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202429859) Case 202429859 · Managing Relations The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202432458) Case 202432458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the heating and hot water system. … 30 Jun 2025 Outside Jurisdiction London & Quadrant Housing Trust (202434985) Case 202434985 · Financial The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202438710) Case 202438710 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of damp and mould. Response to the resident’s request … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202425991) Case 202425991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 30 Jun 2025 Partial Maladministration Magna Housing Limited (202327003) Case 202327003 · Managing Relations The complaint is about the landlord’s handling of repairs to the driveway. We have also considered the associated complaint. 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318069) Case 202318069 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defective guttering causing rainwater to leak into the … 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202427194) Case 202427194 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the communal loft. Reports of … 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202429836) Case 202429836 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of antisocial behaviour (ASB). 30 Jun 2025 Maladministration Midland Heart Limited (202435994) Case 202435994 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved … 30 Jun 2025 Severe Maladministration Moat Homes Limited (202424890) Case 202424890 · Responsive repairs/activity The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202235018) Case 202235018 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202432146) Case 202432146 · Managing Relations The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the …