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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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25 Mar 2024 Maladministration Clarion Housing Association Limited (202226481) Case 202226481 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated … 25 Mar 2024 Partial Maladministration Haringey London Borough Council (202234713) Case 202234713 · Managing Relations The complaint is about the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request … 25 Mar 2024 Maladministration Hyde Housing Association Limited (202216709) Case 202216709 · Managing Relations The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling. 25 Mar 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224154) Case 202224154 · Financial The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways … 25 Mar 2024 Maladministration London Borough of Hackney (202302393) Case 202302393 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated damp and mould. … 25 Mar 2024 Partial Maladministration London Borough of Newham (202216504) Case 202216504 · Information and data management The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. … 25 Mar 2024 Maladministration Milton Keynes City Council (202229797) Case 202229797 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of leaks in her property. Request for remedial works … 25 Mar 2024 Maladministration Orbit Group Limited (202228138) Case 202228138 · Managing Relations The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint. 25 Mar 2024 Maladministration Royal Borough Of Greenwich (202219719) Case 202219719 · Managing Relations REPORT COMPLAINT 202219719 Royal Borough Of Greenwich 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Mar 2024 Maladministration Southern Housing Group Limited (202111872) Case 202111872 · Information and data management REPORT COMPLAINT 202111872 Southern Housing Group Limited 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration A2Dominion Housing Group Limited (202208921) Case 202208921 · Managing Relations REPORT COMPLAINT 202208921 A2Dominion Housing Group Limited 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Partial Maladministration A2Dominion Housing Group Limited (202303578) Case 202303578 · Estate Management The complaint is about the landlord’s handling of communal lift repairs. This service has also considered the landlord’s handling of … 22 Mar 2024 Partial Maladministration Abri Group Limited (202312131) Case 202312131 · Estate Management The complaint is about the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision … 22 Mar 2024 Maladministration Canterbury City Council (202303492) Case 202303492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has decided to consider: … 22 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202225025) Case 202225025 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs … 22 Mar 2024 Partial Maladministration Hammersmith and Fulham Council (202219131) Case 202219131 · Managing Relations This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The landlord’s … 22 Mar 2024 Severe Maladministration Hammersmith and Fulham Council (202232308) Case 202232308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that her windows needed replacing due to disrepair. 22 Mar 2024 Partial Maladministration Haringey London Borough Council (202216013) Case 202216013 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling … 22 Mar 2024 Partial Maladministration Livin Housing Limited (202121611) Case 202121611 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about the loft insulation. The landlord’s handling of the … 22 Mar 2024 Maladministration London Borough of Hackney (202228862) Case 202228862 · Information and data management REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202216813) Case 202216813 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 22 Mar 2024 No Maladministration North West Leicestershire District Council (202224925) Case 202224925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists. 22 Mar 2024 Maladministration Origin Housing Limited (202231047) Case 202231047 · Managing Relations The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the … 22 Mar 2024 No Maladministration Peabody Trust (202304938) Case 202304938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling. 22 Mar 2024 Maladministration Sanctuary Housing Association (202231198) Case 202231198 · Managing Relations The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also … 22 Mar 2024 Maladministration Southern Housing Group Limited (202207125) Case 202207125 · Managing Relations The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint. 22 Mar 2024 Maladministration Southern Housing Group Limited (202215836) Case 202215836 · Managing Relations The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request … 22 Mar 2024 No Maladministration Southwark Council (202306737) Case 202306737 · Managing Relations The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to … 22 Mar 2024 Maladministration West Northamptonshire Council (202222084) Case 202222084 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a shower bench to be fitted in her … 21 Mar 2024 Maladministration Bromford Housing Group Limited (202109189) Case 202109189 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) in the block, including fly-tipping, … 21 Mar 2024 Maladministration Eastlight Community Homes Limited (202213536) Case 202213536 · Managing Relations The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to … 21 Mar 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202222468) Case 202222468 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal … 21 Mar 2024 Maladministration London Borough of Brent (202216303) Case 202216303 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned … 21 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202205988) Case 202205988 · Managing Relations This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling … 21 Mar 2024 Maladministration North Northamptonshire Council (202220918) Case 202220918 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and … 21 Mar 2024 Partial Maladministration North West Leicestershire District Council (202312181) Case 202312181 · Managing Relations The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition … 21 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202220786) Case 202220786 · Financial The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for … 21 Mar 2024 Reasonable Redress Peabody Trust (202300330) Case 202300330 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling. 21 Mar 2024 Maladministration Raven Housing Trust Limited (202213716) Case 202213716 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with … 21 Mar 2024 Partial Maladministration Redditch Borough Council (202213189) Case 202213189 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s … 21 Mar 2024 Maladministration Sovereign Network Homes (202234968) Case 202234968 · Managing Relations The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: … 21 Mar 2024 Reasonable Redress Stonewater Limited (202305674) Case 202305674 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property. 21 Mar 2024 Maladministration The Guinness Partnership Limited (202305064) Case 202305064 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling. 21 Mar 2024 Partial Maladministration Tower Hamlets Community Housing (202219421) Case 202219421 · Financial The complaint is around: The landlord’s handling of the resident’s requests for service charge information. The landlord’s handling of reports … 20 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202210484) Case 202210484 · Managing Relations The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. … 20 Mar 2024 Maladministration Halton Housing (202217044) Case 202217044 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs following a rewire. The resident’s request … 20 Mar 2024 Partial Maladministration Karbon Homes Limited inc Byker Community Trust (202228987) Case 202228987 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the … 20 Mar 2024 Severe Maladministration Lambeth Council (202207742) Case 202207742 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a wet room. The resident’s complaint. 20 Mar 2024 Partial Maladministration London Borough of Lambeth (202300429) Case 202300429 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to outstanding repairs. Response to an information request. Complaint handing. 20 Mar 2024 Partial Maladministration Notting Hill Genesis (202233119) Case 202233119 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the …