Orbit Group Limited (202442734)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns about the conduct of its staff at a meeting. The associated complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Paragon Asra Housing Limited (202342452)
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back door. Associated complaint.
Paragon Asra Housing Limited (202428974)
The complaint is about the landlord’s handling of: the resident’s reports of mice infestations. record keeping. the complaint.
Peabody Trust (202318251)
The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors at the property.
Sage Rented Limited (202347678)
The complaint is about the landlord’s handling of: The resident’s reports of damp in the kitchen. The associated complaints.
Sanctuary Housing Association (202302230)
The resident’s complaint was about the landlord's response to the resident's reports about her water system and water quality.
Southern Housing (202411939)
The complaint is about the landlord’s handling of lift repairs. We have considered the landlord’s complaint handling in this case.
South Tyneside Council (202401842)
The complaint is about the landlord’s handling of: Roof repairs, pointing, rendering, damp, mould, and associated work. Joinery repairs to the kitchen units, boxing in, internal and external door. The complaint is also about the resident’s report of the landlord discriminating against her when handling repairs. We have also considered …
Sovereign Network Group (202331273)
The complaint is about the landlord’s handling of the resident’s request to amend his tenancy.
The Extracare Charitable Trust (202415163)
This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint.
The Riverside Group Limited (202448613)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.
LiveWest Homes Limited (202427894)
The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. The resident’s concerns about asbestos. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202443643)
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling
Midland Heart Limited (202421885)
The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. Window repairs. The residents associated complaint.
Royal Borough Of Greenwich (202436772)
REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
West Lancashire Borough Council (202422281)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request.
Clarion Housing Association Limited (202402709)
This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of inappropriate staff conduct. The contact restrictions it applied to the resident. The resident’s subject access requests (SAR). The associated complaints.
Clarion Housing Association Limited (202424276)
The complaint is about the landlord’s handling of the temporary accommodation, following a leak. We have also considered the landlord’s complaint handling.
East Riding of Yorkshire Council (202413545)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.
Habinteg Housing Association Limited (202302620)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Hyde Housing Association Limited (202342051)
The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an earlier Ombudsman determination. complaint handling.
Irwell Valley Housing Association Limited (202337179)
The complaint is about the landlord’s response to the resident’s reports of leaks and resultant damage to personal belongings. The Ombudsman has also considered the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202418074)
The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. Reports concerning the condition of fencing in the communal areas.
London Borough of Enfield (202331405)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused.
London Borough of Hackney (202333402)
The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202344723)
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a management transfer.
London Borough of Hounslow (202435194)
The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a roof leak. handling of reports of damp and mould. handling of concerns about scaffolding at the property. complaint handling.
London Borough of Lambeth (202442249)
The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.
London Borough of Waltham Forest (202432410)
The complaint is about the landlord’s response to: The resident’s request for a refund of the credit balance on his rent account, including interest and compensation. The resident’s reports that the landlord had not made reasonable adjustments. The resident’s reports that a member of staff had made inappropriate comments. The …
London & Quadrant Housing Trust (202424148)
The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.
Manchester City Council (202440330)
The complaint is about: The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of follow-on repairs. The landlord’s response to the resident’s reports about damp and mould in the bedroom and its handling of repairs to address a leak, damp, and mould in the …
Metropolitan Thames Valley Housing (MTV) (202326605)
The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around a newly installed extractor fan in the kitchen. Issues with a new door handle which had been installed. Issues with electrical sockets in the kitchen that were not working. Works …
Norwich City Council (202225439)
The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in no heating and hot water. The associated complaint.
Notting Hill Genesis (202234288)
The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202427550)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. Reports of a broken balcony door. Query about her housing priority date.
One Housing Group Limited (202425837)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling.
Peabody Trust (202323387)
The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint.
Peabody Trust (202342462)
The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property and associated repairs. Repairs to balcony railings. Repairs and decoration to a bedroom ceiling. The associated complaint.
Somerset Council (202433641)
The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.
Southern Housing (202410194)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould and related repairs for extractor fans, loft insulation and gutters. The resident’s reports about the front door. The resident’s reports about leaks and repairs to the kitchen ceiling. The complaint.
Southern Housing (202435331)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, and the associated repairs. The complaints process.
Southwark Council (202330730)
The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202432300)
The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB), in particular her reports of her neighbours using chemicals to kill weeds in communal areas.
Torus62 Limited (202432384)
The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.
WATMOS Community Homes (202438361)
The complaint is about the landlord’s response to the resident’s reports of a leak and the associated repairs.
Bristol City Council (202441973)
The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden fence. We have also looked at the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202424212)
The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.
Cobalt Housing Limited (202415788)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould. The resident’s reports of a roof leak. The replacement of the resident’s windows and doors. The resident’s reports of repairs needed to a concrete step. The resident’s reports of problems with the lighting.
Colchester City Council (202322371)
The complaint is about the landlord’s decision to request the resident to remove a conservatory.
Dacorum Borough Council (202332779)
The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in the property. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)