Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
10 Jul 2025 Maladministration London Borough of Lambeth (202441008) Case 202441008 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s reports of a leak from above into her property. 10 Jul 2025 Partial Maladministration London Borough of Lewisham (202425782) Case 202425782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for … 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202234791) Case 202234791 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports … 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202445877) Case 202445877 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also … 10 Jul 2025 Maladministration Moat Homes Limited (202422401) Case 202422401 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. The Ombudsman will … 10 Jul 2025 Maladministration Yorkshire Housing Limited (202343268) Case 202343268 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the front door and to address gaps around the bedroom … 9 Jul 2025 Partial Maladministration Amplius Living (202310014) Case 202310014 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Reports of … 9 Jul 2025 Mediation Golding Homes Limited (202418958) Case 202418958 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the property. 9 Jul 2025 Partial Maladministration Haringey London Borough Council (202427921) Case 202427921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Jul 2025 Maladministration London Borough of Camden Council (202421397) Case 202421397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. … 9 Jul 2025 Maladministration London Borough of Hackney (202333300) Case 202333300 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. 9 Jul 2025 Reasonable Redress London Borough of Hackney (202338344) Case 202338344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the … 9 Jul 2025 Maladministration London & Quadrant Housing Trust (202405994) Case 202405994 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman … 9 Jul 2025 Partial Maladministration Orbit Group Limited (202310281) Case 202310281 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that carpets and flooring were contaminated and the smelt … 9 Jul 2025 Reasonable Redress Regenda Limited (202421753) Case 202421753 · Responsive repairs/activity The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns … 8 Jul 2025 No Maladministration Birmingham City Council (202428461) Case 202428461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti social behaviour (ASB). 8 Jul 2025 Maladministration GreenSquareAccord Limited (202438382) Case 202438382 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and associated repairs. 8 Jul 2025 Partial Maladministration London Borough of Islington (202324831) Case 202324831 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of pigeon guano on the communal area outside his … 8 Jul 2025 Maladministration Soha Housing Limited (202407710) Case 202407710 · Responsive repairs/activity The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property. 8 Jul 2025 Partial Maladministration Southern Housing (202332315) Case 202332315 · Managing Relations The complaint is about the landlord’s handling of: A bathroom heating rail installation. The associated complaint. 8 Jul 2025 Partial Maladministration Sovereign Network Group (202419762) Case 202419762 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports. The resident’s complaint. 8 Jul 2025 No Maladministration Trident Housing Association Limited (202347952) Case 202347952 · Financial The complaint is about the landlord’s handling of the resident’s: 7 Jul 2025 Partial Maladministration Great Places Housing Association (202341917) Case 202341917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: repairs to the bathroom. anti-social behaviour (ASB). the … 7 Jul 2025 Maladministration GreenSquareAccord Limited (202442055) Case 202442055 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 7 Jul 2025 Reasonable Redress LiveWest Homes Limited (202318249) Case 202318249 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors. 7 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202429269) Case 202429269 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also … 7 Jul 2025 Maladministration London Borough of Newham (202423147) Case 202423147 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and … 7 Jul 2025 Maladministration London & Quadrant Housing Trust (202226971) Case 202226971 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling. 7 Jul 2025 Maladministration Midland Heart Limited (202321623) Case 202321623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and harassment from his neighbour … 7 Jul 2025 Partial Maladministration Royal Borough of Kensington and Chelsea (202319777) Case 202319777 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of issues with her heating and hot water. The … 7 Jul 2025 Maladministration Southern Housing (202401759) Case 202401759 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to … 6 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202431663) Case 202431663 · Managing Relations This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of … 4 Jul 2025 Maladministration Birmingham City Council (202423479) Case 202423479 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 4 Jul 2025 Maladministration Clarion Housing Association Limited (202340358) Case 202340358 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have … 4 Jul 2025 Outside Jurisdiction London Borough of Ealing (202425738) Case 202425738 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme … 4 Jul 2025 Maladministration London & Quadrant Housing Trust (202440360) Case 202440360 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for … 4 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202330750) Case 202330750 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour … 4 Jul 2025 Maladministration The Riverside Group Limited (202331042) Case 202331042 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. … 3 Jul 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202422363) Case 202422363 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 3 Jul 2025 No Maladministration Amplius Living (202406123) Case 202406123 · Financial The complaint is about the landlord’s handling of the resident’s concerns about the loss of housing benefit increases. 3 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202435416) Case 202435416 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric … 3 Jul 2025 No Maladministration Manchester City Council (202427029) Case 202427029 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 3 Jul 2025 Maladministration Moat Homes Limited (202428185) Case 202428185 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom repairs. 3 Jul 2025 Maladministration Plus Dane Housing Limited (202414110) Case 202414110 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated … 3 Jul 2025 Maladministration Sapphire Independent Housing Limited (202317469) Case 202317469 · Abbeyfield The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property … 3 Jul 2025 Partial Maladministration Sovereign Network Homes (202325540) Case 202325540 · Managing Relations The complaint is about the landlord’s handling of: An emergency repair. The associated complaint. 2 Jul 2025 Maladministration Hyde Housing Association Limited (202309718) Case 202309718 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports about repairs to the windows. 2 Jul 2025 Severe Maladministration Hyde Housing Association Limited (202440396) Case 202440396 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water. 2 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202326670) Case 202326670 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it … 2 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202414698) Case 202414698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also …