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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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27 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202218440) Case 202218440 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 27 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202305137) Case 202305137 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s rehousing request. The resident’s reports of noise disturbance and related … 27 Mar 2024 Maladministration One Housing Group Limited (202204745) Case 202204745 · Managing Relations The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a … 27 Mar 2024 Maladministration Paragon Asra Housing Limited (202307998) Case 202307998 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. … 27 Mar 2024 Maladministration Peabody Trust (202124265) Case 202124265 · Estate Management The complaint is about the landlord’s handling of the residents: Report that she could not access the communal garden. Report … 27 Mar 2024 Partial Maladministration Peabody Trust (202210611) Case 202210611 · Financial The complaint is about the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of … 27 Mar 2024 Partial Maladministration Peabody Trust (202216897) Case 202216897 · Managing Relations The complaint is about the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s … 27 Mar 2024 Maladministration Places for People Group Limited (202219085) Case 202219085 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 27 Mar 2024 Maladministration Platform Housing Group Limited (202220099) Case 202220099 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the … 27 Mar 2024 Reasonable Redress Sanctuary Housing Association (202300819) Case 202300819 · Information and data management The complaint is about the landlord’s response to the resident’s communication preferences. 27 Mar 2024 Maladministration Southern Housing Group Limited (202205237) Case 202205237 · Managing Relations The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould … 27 Mar 2024 Maladministration Southern Housing Group Limited (202218695) Case 202218695 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint … 27 Mar 2024 Maladministration Southern Housing Group Limited (202228637) Case 202228637 · Managing Relations The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. … 27 Mar 2024 Maladministration Southern Housing Group Limited (202304117) Case 202304117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s ceiling. 27 Mar 2024 Partial Maladministration Southwark Council (202205642) Case 202205642 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: 27 Mar 2024 Severe Maladministration Southwark Council (202210574) Case 202210574 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. … 27 Mar 2024 Maladministration Southwark Council (202220469) Case 202220469 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the … 27 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202214094) Case 202214094 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The … 27 Mar 2024 Maladministration Tower Hamlets Homes (202220160) Case 202220160 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s concerns regarding repairs required to the stop valves. 27 Mar 2024 Partial Maladministration Twenty11 Homes Ltd (202225419) Case 202225419 · Managing Relations The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. … 27 Mar 2024 Partial Maladministration Twenty11 Homes Ltd (202226645) Case 202226645 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint. 27 Mar 2024 Maladministration Vivid Housing Limited (202209503) Case 202209503 · Financial The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint. 27 Mar 2024 Maladministration West Kent Housing Association (202232049) Case 202232049 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. … 26 Mar 2024 Maladministration Bolton at Home Limited (202220854) Case 202220854 · ASB/Abuse/Nuisance The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint. 26 Mar 2024 Partial Maladministration Connexus Homes Limited (202215584) Case 202215584 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the … 26 Mar 2024 Maladministration Eastbourne Borough Council (202312303) Case 202312303 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 26 Mar 2024 Partial Maladministration Great Places Housing Association (202218300) Case 202218300 · Moving/Buying/Selling Home The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202124820) Case 202124820 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202214409) Case 202214409 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be … 26 Mar 2024 Maladministration Islington Council (202302009) Case 202302009 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by his neighbours. … 26 Mar 2024 No Maladministration Jigsaw Homes Group Limited (202218543) Case 202218543 · Managing Relations The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s … 26 Mar 2024 Partial Maladministration London Borough of Croydon (202227185) Case 202227185 · Managing Relations The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent … 26 Mar 2024 Maladministration London Borough of Hackney (202225779) Case 202225779 · Managing Relations The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also … 26 Mar 2024 Partial Maladministration London Borough of Hounslow (202122234) Case 202122234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Anti-social behaviour including reported noise nuisance and drug-related … 26 Mar 2024 Partial Maladministration London Borough of Redbridge (202306203) Case 202306203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 26 Mar 2024 Maladministration Magna Housing Limited (202225432) Case 202225432 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also … 26 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202128221) Case 202128221 · ASB/Abuse/Nuisance The complaint is about how the landlord responded to the resident's : Reports of outstanding cyclical repairs; Reports of antisocial … 26 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202227941) Case 202227941 · Managing Relations The complaint is about the landlord’s handling of: 26 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202308895) Case 202308895 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Adaptations required, specifically lockable wheelchair storage and the … 26 Mar 2024 Maladministration Onward Homes Limited (202223253) Case 202223253 · Old Complaints Handling categories The complaint is about the landlord’s handling of sewerage repairs and the level of compensation offered to the resident. The … 26 Mar 2024 Maladministration Peabody Trust (202214118) Case 202214118 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response … 26 Mar 2024 Partial Maladministration Peabody Trust (202222583) Case 202222583 · Financial This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required … 26 Mar 2024 Partial Maladministration Southern Housing Group Limited (202215874) Case 202215874 · Managing Relations The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp … 26 Mar 2024 Partial Maladministration Sovereign Network Homes (202304408) Case 202304408 · Estate Management The complaint is about: 26 Mar 2024 Maladministration Waltham Forest Council (202232186) Case 202232186 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for information about its bathroom and kitchen refurbishment programme. … 26 Mar 2024 Maladministration Waverley Borough Council (202300070) Case 202300070 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint. 25 Mar 2024 Maladministration A2Dominion Housing Group Limited (202112428) Case 202112428 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be permanently rehoused. 25 Mar 2024 Maladministration Abri Group Limited (202233917) Case 202233917 · Financial The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s … 25 Mar 2024 Maladministration Camden Council (202123973) Case 202123973 · Information and data management The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the work … 25 Mar 2024 Maladministration Chelmer Housing Partnership Limited (202122681) Case 202122681 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance and her …