The Industrial Dwellings Society (1885) Limited (202210032)
The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wandsworth Council (202206989)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance from neighbouring properties.
Wolverhampton City Council (202221465)
The complaint is about the landlord’s: Response to the resident’s request for leaseholder forum meetings to be reinstated. Delay in providing copies of building insurance policy and painting contract. Delay in providing contact details for tenant board members. Complaint handling.
Bristol City Council (202209171)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request for compensation. The landlord’s handling of the resident’s complaint.
Charnwood Borough Council (202208480)
This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated complaint. An emergency request for repair following a water leak on 17 January 2022.
Clarion Housing Association Limited (202207527)
This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint.
Cotman Housing Association Limited (202219362)
The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Grand Union Housing Group Limited (202220883)
The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter cupboard. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202222877)
The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.
Islington Council (202226162)
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Leeds City Council (202232275)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
Legal and General Affordable Homes (202229318)
The complaint is about: The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
London Borough of Hackney (202226830)
The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a deep clean. Its complaint handling and compensation offered. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Hackney (202232201)
The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen.
London & Quadrant Housing Trust (L&Q) (202124516)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202223738)
This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to the resident’s reports of boiler and sink repairs. Complaint handling. The Ombudsman also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202313564)
The complaint is about: The landlord’s handling of the resident’s reports of defects to the main communal entrance door. The landlord’s response to the resident’s reports of anti-social behaviour (ASB) in the communal areas. The landlord’s handling of the resident’s reports of defective communal lighting. The landlord’s response to the …
Metropolitan Thames Valley Housing (MTV) (202216818)
The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage issues. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202232555)
The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has also considered the landlords complaint handling and record keeping.
MHS Homes Ltd (202208094)
The complaint is about the landlord’s: Decision to move a wall in the property, including the lack of notice and financial impact of this. Response to the resident's reports that he did not have to pay service charges until defects were resolved. Response to a request to buy back the …
Notting Hill Genesis (NHG) (202218440)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.
Notting Hill Genesis (NHG) (202305137)
This complaint is about the landlord’s handling of: The resident’s rehousing request. The resident’s reports of noise disturbance and related nuisance from neighbours. The resident’s rent arrears.
One Housing Group Limited (202204745)
The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a roof garden, resulting in damage, damp and mould. The Ombudsman will consider the landlord’s complaint handling.
Paragon Asra Housing Limited (202307998)
The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. Complaint handling.
Peabody Trust (202124265)
The complaint is about the landlord’s handling of the residents: Report that she could not access the communal garden. Report that her front hedge was overgrown. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202210611)
The complaint is about the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of energy costs; Complaint.
Peabody Trust (202216897)
The complaint is about the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s request for the reimbursement of the costs she incurred as a result of loss and damage to the property. This report looks at the landlord’s handling of the resident’s complaint. …
Places for People Group Limited (202219085)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s knowledge and information management.
Platform Housing Group Limited (202220099)
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the landlord’s knowledge and information management.
Sanctuary Housing Association (202300819)
The complaint is about the landlord’s response to the resident’s communication preferences.
Southern Housing Group Limited (202205237)
The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould within the property. Response to the resident’s concerns regarding ceiling tiles. Complaint handling.
Southern Housing Group Limited (202218695)
The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing Group Limited (202228637)
The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. The resident’s complaint.
Southern Housing Group Limited (202304117)
The complaint is about the landlord’s handling of repairs to the resident’s ceiling.
Southwark Council (202205642)
The complaint is about the landlord’s response to:
Southwark Council (202210574)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. The residents decant. The Ombudsman also investigated the landlord’s handling of the complaint.
Southwark Council (202220469)
The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202214094)
The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The landlord’s complaint handling. The resident also raised complaints about: the landlord appointing a different contractor to install the upgrade the contractor doing the installation driving dangerously on the estate and …
Tower Hamlets Homes (202220160)
The complaint is about the landlord's handling of the resident’s concerns regarding repairs required to the stop valves.
Twenty11 Homes Ltd (202225419)
The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. the related complaint and claim for compensation. The complaint is also about the impact of the damp and leaks on the resident’s family’s health. We have also considered the landlord’s …
Twenty11 Homes Ltd (202226645)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Vivid Housing Limited (202209503)
The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.
West Kent Housing Association (202232049)
The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. The landlord’s handling of the resident’s complaint.
Bolton at Home Limited (202220854)
The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint.
Connexus Homes Limited (202215584)
The complaint is about the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the property and the resident’s request to move.
Eastbourne Borough Council (202312303)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Great Places Housing Association (202218300)
The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower and shower cubicle. A faulty ventilation system that caused damage to carpets, walls, curtains and soft furnishings. A request to provide authority to NHBC to investigate the resident’s case. Complaint …
Hyde Housing Association Limited (202124820)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.
Hyde Housing Association Limited (202214409)
The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be rehoused. complaint handling.
Islington Council (202302009)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by his neighbours. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)