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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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7 Feb 2023 Maladministration Epping Forest District Council (202214043) Case 202214043 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered. 7 Feb 2023 Reasonable Redress Home Group Limited (202202705) Case 202202705 · Financial The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous … 7 Feb 2023 Maladministration London & Quadrant Housing Trust (202119188) Case 202119188 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, … 6 Feb 2023 Partial Maladministration Citizen Housing (202202661) Case 202202661 · Managing Relations The complaint is about the landlord’s: response to the resident’s request to be compensated following a total loss of gas … 6 Feb 2023 No Maladministration Orbit Group Limited (202012257) Case 202012257 · Financial The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement … 6 Feb 2023 Reasonable Redress The Guinness Partnership Limited (202112794) Case 202112794 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate. 5 Feb 2023 No Maladministration Bolton at Home Limited (202211538) Case 202211538 · Occupancy Rights The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property. 5 Feb 2023 Partial Maladministration GreenSquareAccord Limited (202202664) Case 202202664 · Financial This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the resident a … 5 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202208849) Case 202208849 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of scaffolding around his property. Response to the resident’s … 3 Feb 2023 Partial Maladministration Abri Group Limited (202015303) Case 202015303 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and her request for compensation. The … 3 Feb 2023 Reasonable Redress Habinteg Housing Association Limited (202202823) Case 202202823 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property. 3 Feb 2023 No Maladministration North Kesteven District Council (202118382) Case 202118382 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side … 3 Feb 2023 Maladministration Rochdale Boroughwide Housing Limited (202119072) Case 202119072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman … 2 Feb 2023 Maladministration Metropolitan Thames Valley Housing (202123446) Case 202123446 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and fly tipping. The landlord’s … 2 Feb 2023 No Maladministration Newham Council (202215505) Case 202215505 · Estate Management The complaint is about the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas. 2 Feb 2023 Partial Maladministration Paragon Asra Housing Limited (202201300) Case 202201300 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about staff conduct; Response to the resident’s reports of … 2 Feb 2023 Maladministration Platform Housing Group Limited (202204721) Case 202204721 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a … 2 Feb 2023 Maladministration Plexus UK (First Project) Limited (202119456) Case 202119456 · Financial The complaint is about: The time taken by the landlord to update the Department of Work and Pensions (DWP) on … 2 Feb 2023 Partial Maladministration The Riverside Group Limited (202115892) Case 202115892 · Estate Management The complaint is about the landlord’s: Handling of fire safety works. Response to the resident’s concerns about the condition of … 2 Feb 2023 Reasonable Redress Tower Hamlets Homes (202214086) Case 202214086 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for his windows to be replaced, and the subsequent … 2 Feb 2023 Partial Maladministration Wandle Housing Association Limited (202015753) Case 202015753 · Estate Management The complaint is regarding the landlord’s response to the resident’s concerns about a contractor’s misuse of communal parking facilities and … 1 Feb 2023 Maladministration Estuary Housing Association Limited (202127401) Case 202127401 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered. 1 Feb 2023 Maladministration Home Group Limited (202213632) Case 202213632 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of … 1 Feb 2023 Maladministration Leeds City Council (202118443) Case 202118443 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front … 1 Feb 2023 No Maladministration Leeds City Council (202213963) Case 202213963 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by … 1 Feb 2023 No Maladministration Orbit Housing Association Limited (202210331) Case 202210331 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement shed. 1 Feb 2023 Reasonable Redress Regenda Limited (202126185) Case 202126185 · Managing Relations This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp … 1 Feb 2023 No Maladministration Wandle Housing Association Limited (202205088) Case 202205088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from … 1 Feb 2023 Reasonable Redress Westminster Community Homes Limited (202207674) Case 202207674 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to renew her kitchen. 1 Feb 2023 No Maladministration Wythenshawe Community Housing Group Limited (202012877) Case 202012877 · Estate Management The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including … 31 Jan 2023 Maladministration Abri Group Limited (202105835) Case 202105835 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 31 Jan 2023 Maladministration Arhag Housing Association Limited (202101604) Case 202101604 · Estate Management This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; … 31 Jan 2023 Partial Maladministration Camden Council (202017557) Case 202017557 · Financial The complaint concerns: The cost of the communal district heating renewal to leaseholders. The landlord’s response to concerns raised regarding … 31 Jan 2023 Maladministration Hammersmith and Fulham Council (202117830) Case 202117830 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. … 31 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202106742) Case 202106742 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with … 31 Jan 2023 Maladministration Hyde Housing Association Limited (202117794) Case 202117794 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint. 31 Jan 2023 Partial Maladministration Lambeth Council (201804647) Case 201804647 · Information and data management This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s disrepair concerns, including: a … 31 Jan 2023 Maladministration Milton Keynes Council (201902957) Case 201902957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. … 31 Jan 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202212049) Case 202212049 · Old Property Condition migrated-2025 This complaint is about: The landlord’s handling of repair work to the communal front door. The landlord’s handling of repair … 31 Jan 2023 No Maladministration Platform Housing Group Limited (202216358) Case 202216358 · Estate Management This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building. 31 Jan 2023 Maladministration Sanctuary Housing Association (202205743) Case 202205743 · Managing Relations The complaint is about the landlord’s: Communication regarding appointments for a gas safety check, a stop tap leak and a … 31 Jan 2023 Partial Maladministration Southwark Council (202121162) Case 202121162 · Managing Relations The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to … 31 Jan 2023 Reasonable Redress Stonewater Limited (202113433) Case 202113433 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs. 31 Jan 2023 Severe Maladministration Tandridge District Council (202117404) Case 202117404 · Managing Relations This complaint is about the landlord’s response to concerns raised about the attitude and approach of the resident’s former housing … 31 Jan 2023 Maladministration The Guinness Partnership Limited (202113264) Case 202113264 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. … 31 Jan 2023 Reasonable Redress The Guinness Partnership Limited (202214004) Case 202214004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a … 31 Jan 2023 Partial Maladministration Weaver Vale Housing Trust Limited (202105585) Case 202105585 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Response to the resident’s … 30 Jan 2023 Partial Maladministration A2Dominion Housing Group Limited (202111916) Case 202111916 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s toilet. The landlord’s response to the resident’s reports … 30 Jan 2023 Maladministration London & Quadrant Housing Trust (202205075) Case 202205075 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the kitchen sink and balcony in the property. 30 Jan 2023 Partial Maladministration Newcastle City Council (202120870) Case 202120870 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation in her former property. The …