Inquilab Housing Association Limited (202108931)
The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202115695)
The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property.
Norwich City Council (202122852)
The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling.
Orwell Housing Association Limited (202120347)
The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.
Peabody Trust (202201602)
The complaint is about the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling.
Places for People Group Limited (202213764)
The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.
Waltham Forest Council (202212014)
The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling.
Clarion Housing Association Limited (202106127)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.
Epping Forest District Council (202214043)
The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered.
Home Group Limited (202202705)
The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.
London & Quadrant Housing Trust (202119188)
The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, and the resulting damage caused. The landlord’s handling of the associated complaint.
Citizen Housing (202202661)
The complaint is about the landlord’s: response to the resident’s request to be compensated following a total loss of gas to the property. complaints handling. The resident has also raised a complaint regarding the gas supplier’s response to her request for compensation following a total loss of gas supply to …
Orbit Group Limited (202012257)
The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating costs. The condition of the property when it was let to the resident and outstanding repairs.
The Guinness Partnership Limited (202112794)
The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.
Bolton at Home Limited (202211538)
The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property.
GreenSquareAccord Limited (202202664)
This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the resident a starter tenancy instead of a secure tenancy. The landlord’s handling of repairs during the void stage prior to the commencement of the resident’s tenancy. The landlord’s subsequent handling of repairs. …
London & Quadrant Housing Trust (202208849)
The complaint is about the landlord’s: Response to the resident’s reports of scaffolding around his property. Response to the resident’s reports of a leak that affected the communal garden. Handling of the associated complaint.
Abri Group Limited (202015303)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and her request for compensation. The associated complaint.
Habinteg Housing Association Limited (202202823)
The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.
North Kesteven District Council (202118382)
The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side of the property to be pruned. The landlord’s handling of the resident’s request for trees on privately owned land to the rear of the property to be pruned.
Rochdale Boroughwide Housing Limited (202119072)
The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman has also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (202123446)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and fly tipping. The landlord’s handling of the associated complaint.
Newham Council (202215505)
The complaint is about the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas.
Paragon Asra Housing Limited (202201300)
The complaint is about the landlord’s: Handling of the resident’s concerns about staff conduct; Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; This report also considers: The landlord’s handling of the resident’s request to install closed circuit television (CCTV); The landlord’s complaint handling.
Platform Housing Group Limited (202204721)
The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a crack in the kitchen ceiling, a faulty intercom, and bathroom handrail.
Plexus UK (First Project) Limited (202119456)
The complaint is about: The time taken by the landlord to update the Department of Work and Pensions (DWP) on the resident's change in circumstances, and her subsequent request for a rent reimbursement. The landlord’s handling of the complaint.
The Riverside Group Limited (202115892)
The complaint is about the landlord’s: Handling of fire safety works. Response to the resident’s concerns about the condition of communal areas of the building. Response to the resident’s concerns about reports of problems with the back door at the property. Response to the resident’s queries concerning installing CCTV cameras …
Tower Hamlets Homes (202214086)
The complaint is about the landlord’s handling of the resident’s request for his windows to be replaced, and the subsequent level of compensation offered for this.
Wandle Housing Association Limited (202015753)
The complaint is regarding the landlord’s response to the resident’s concerns about a contractor’s misuse of communal parking facilities and damage caused. This Service has also made a separate finding regarding the landlord’s handling of the resident’s complaint.
Estuary Housing Association Limited (202127401)
The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered.
Home Group Limited (202213632)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of the property. Handling of the associated complaint.
Leeds City Council (202118443)
The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front door.
Leeds City Council (202213963)
The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by phone.
Orbit Housing Association Limited (202210331)
The complaint is about the landlord’s response to the resident’s request for a replacement shed.
Regenda Limited (202126185)
This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint
Wandle Housing Association Limited (202205088)
The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from burrowing.
Westminster Community Homes Limited (202207674)
The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.
Wythenshawe Community Housing Group Limited (202012877)
The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.
Abri Group Limited (202105835)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Arhag Housing Association Limited (202101604)
This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; repairs required to the windows in the property; water penetration through the ceiling during rainfall; the landlord’s record keeping and the related complaint.
Camden Council (202017557)
The complaint concerns: The cost of the communal district heating renewal to leaseholders. The landlord’s response to concerns raised regarding the communal district heating renewal. The related complaint.
Hammersmith and Fulham Council (202117830)
The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. Its handling of the associated formal complaint.
Hyde Housing Association Limited (202106742)
The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with the resident in relation to the issue. Handling of the associated formal complaint.
Hyde Housing Association Limited (202117794)
The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint.
Lambeth Council (201804647)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s disrepair concerns, including: a roof leak, damp and mould; The landlord’s complaint handling; The landlord’s record keeping.
Milton Keynes Council (201902957)
The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. Record keeping.
Nottingham City Homes Registered Provider Limited (202212049)
This complaint is about: The landlord’s handling of repair work to the communal front door. The landlord’s handling of repair work to the resident’s letterbox.
Platform Housing Group Limited (202216358)
This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building.
Sanctuary Housing Association (202205743)
The complaint is about the landlord’s: Communication regarding appointments for a gas safety check, a stop tap leak and a damp and mould inspection. Handling of the associated complaint.
Southwark Council (202121162)
The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to the property. A rodent problem in the property. The related complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)