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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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16 Jul 2025 Maladministration Sovereign Network Group (202304283) Case 202304283 · Managing Relations The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint. 16 Jul 2025 Maladministration The Community Housing Group Limited (202417612) Case 202417612 · Estate Management The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were … 16 Jul 2025 Maladministration Thrive Homes Limited (202433023) Case 202433023 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint. 16 Jul 2025 Reasonable Redress Vivid Housing Limited (202329409) Case 202329409 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports regarding roof repairs. 15 Jul 2025 Maladministration A2Dominion Housing Group Limited (202437727) Case 202437727 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof leak at the resident’s property. 15 Jul 2025 Partial Maladministration Estuary Housing Association Limited (202331300) Case 202331300 · Managing Relations REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Jul 2025 Partial Maladministration London Borough of Hackney (202322782) Case 202322782 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the recovery of service charge arrears. We have also considered the landlord’s … 15 Jul 2025 Partial Maladministration London Borough of Lambeth (202433359) Case 202433359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A radiator repair. The associated complaint. 15 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202409624) Case 202409624 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s … 15 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416492) Case 202416492 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 15 Jul 2025 Maladministration London & Quadrant Housing Trust (202432159) Case 202432159 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 15 Jul 2025 Reasonable Redress Southend on Sea City Council (202438044) Case 202438044 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould. 14 Jul 2025 Partial Maladministration Broadland Housing Association Limited (202223230) Case 202223230 · Financial The complaint is about the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s … 14 Jul 2025 Partial Maladministration Dacorum Borough Council (202405607) Case 202405607 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous … 14 Jul 2025 Maladministration East Midlands Housing Group Limited (202426113) Case 202426113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise. 14 Jul 2025 Maladministration Karibu Community Homes Limited (202427163) Case 202427163 · Managing Relations This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint. 14 Jul 2025 Partial Maladministration London Borough of Lambeth (202426737) Case 202426737 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp … 14 Jul 2025 Maladministration London Borough of Lewisham (202400587) Case 202400587 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. … 14 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202335259) Case 202335259 · Financial The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of its contractor’s operative. Reports of … 14 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202432377) Case 202432377 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a roof leak. 14 Jul 2025 Maladministration London & Quadrant Housing Trust (202442856) Case 202442856 · Managing Relations The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman … 14 Jul 2025 Outside Jurisdiction Regenda Limited (202442519) Case 202442519 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about the position of his neighbour’s shed. 14 Jul 2025 Maladministration Sanctuary Housing Association (202431769) Case 202431769 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 14 Jul 2025 Partial Maladministration Sovereign Network Homes (202415627) Case 202415627 · Estate Management The complaint is about the landlord’s response to the resident’s: Enquiries about electric car charging points. Concerns about parking enforcement. … 14 Jul 2025 Maladministration Weaver Vale Housing Trust Limited (202302250) Case 202302250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance. 11 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202307075) Case 202307075 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. … 11 Jul 2025 No Maladministration Aster Group Limited (202424253) Case 202424253 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour. 11 Jul 2025 Reasonable Redress Chelmer Housing Partnership Limited (202433911) Case 202433911 · Managing Relations The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and … 11 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202342516) Case 202342516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to … 11 Jul 2025 Maladministration Clarion Housing Association Limited (202425093) Case 202425093 · Information and data management The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour … 11 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202306765) Case 202306765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. … 11 Jul 2025 No Maladministration Leeds City Council (202329274) Case 202329274 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and a request for preventative … 11 Jul 2025 No Maladministration LiveWest Homes Limited (202306630) Case 202306630 · Information and data management The complaint is about the landlord’s response to the resident’s query about the buildings insurance policy. 11 Jul 2025 Maladministration London Borough of Lewisham (202424214) Case 202424214 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Jul 2025 Maladministration London & Quadrant Housing Trust (202411110) Case 202411110 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint. 11 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202426266) Case 202426266 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and remedial repairs. the associated complaint. 11 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202419735) Case 202419735 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the … 11 Jul 2025 Partial Maladministration Peabody Trust (202217418) Case 202217418 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also considered … 11 Jul 2025 Partial Maladministration Peabody Trust (202428118) Case 202428118 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling. 11 Jul 2025 No Maladministration Saxon Weald (202330835) Case 202330835 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of noise transference from neighbouring properties . 11 Jul 2025 Outside Jurisdiction Sheffield City Council (202322333) Case 202322333 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour. 11 Jul 2025 Maladministration Southwark Council (202420688) Case 202420688 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint. 11 Jul 2025 Maladministration Sovereign Network Group (202440510) Case 202440510 · Managing Relations The complaint is about the landlord’s response to: 11 Jul 2025 Maladministration Stonewater Limited (202318417) Case 202318417 · Estate Management The complaint is about the landlord’s handling of reports about the standard and frequency of grounds maintenance. We have also … 11 Jul 2025 Maladministration Stonewater Limited (202327120) Case 202327120 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of … 11 Jul 2025 Maladministration Two Rivers Housing (202328979) Case 202328979 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s … 10 Jul 2025 Reasonable Redress Amplius Living (202305231) Case 202305231 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A damp and mould inspection and responsive repairs. The associated complaint. 10 Jul 2025 Maladministration ForHousing Limited (202327303) Case 202327303 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s … 10 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202417243) Case 202417243 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint. 10 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202319025) Case 202319025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the …