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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202227285) Case 202227285 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of outstanding repairs in the property and squirrels in … 28 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202301249) Case 202301249 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a sewage smell from a ventilation unit. 28 Mar 2024 Partial Maladministration Orbit Group Limited (202201828) Case 202201828 · ASB/Abuse/Nuisance The complaint is about: The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202209334) Case 202209334 · Estate Management The complaint is regarding the landlord’s handling of: Repairs to a broken fence panel. A reported mouse infestation and associated … 28 Mar 2024 Maladministration Peabody Trust (202014128) Case 202014128 · Information and data management The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s: complaint … 28 Mar 2024 Maladministration Peabody Trust (202127329) Case 202127329 · Managing Relations The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The … 28 Mar 2024 Partial Maladministration Peabody Trust (202127637) Case 202127637 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s refusal to purchase the resident’s property. … 28 Mar 2024 Reasonable Redress Peabody Trust (202210230) Case 202210230 · Managing Relations The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues … 28 Mar 2024 Maladministration Peabody Trust (202213300) Case 202213300 · Managing Relations REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Mar 2024 Maladministration Peabody Trust (202213466) Case 202213466 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, … 28 Mar 2024 No Maladministration Peabody Trust (202215374) Case 202215374 · Estate Management The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring … 28 Mar 2024 Maladministration Peabody Trust (202224366) Case 202224366 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. This Service has also considered the landlord’s … 28 Mar 2024 Maladministration Peabody Trust (202234265) Case 202234265 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, … 28 Mar 2024 Partial Maladministration Places for People Group Limited (202228914) Case 202228914 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 28 Mar 2024 Maladministration Plus Dane Housing Limited (202225094) Case 202225094 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s … 28 Mar 2024 Partial Maladministration Plus Dane Housing Limited (202234243) Case 202234243 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to repairs including damp and mould. Response to the resident’s reports of ASB. … 28 Mar 2024 Partial Maladministration Royal Borough Of Greenwich (202229685) Case 202229685 · Managing Relations The complaint is about the landlord’s handling of: A leak. Window replacement work including major work involving the bay windows. … 28 Mar 2024 Partial Maladministration Sanctuary Housing Association (202233982) Case 202233982 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of pest infestations in the property. The resident’s request … 28 Mar 2024 Partial Maladministration Sanctuary Housing Association (202304970) Case 202304970 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of outstanding … 28 Mar 2024 Maladministration Solihull Metropolitan Borough Council (202124959) Case 202124959 · Managing Relations The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered … 28 Mar 2024 Maladministration Southend-on-Sea City Council (202234954) Case 202234954 · Managing Relations The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of … 28 Mar 2024 Maladministration Southern Housing Group Limited (202219974) Case 202219974 · Information and data management The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the … 28 Mar 2024 Maladministration South Tyneside Council (202227369) Case 202227369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. … 28 Mar 2024 Maladministration Southwark Council (202208239) Case 202208239 · Managing Relations The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. … 28 Mar 2024 Maladministration Sovereign Network Homes (202220635) Case 202220635 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the basement of the … 28 Mar 2024 Maladministration Sovereign Network Homes (202234157) Case 202234157 · Estate Management The complaint is about the landlord’s response to concerns relating to the communal grassed area and request for benches. This … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202208543) Case 202208543 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also … 28 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202221331) Case 202221331 · Financial The complaint is about: The landlord’s handling of the resident’s report of a roof leak and its communication with the … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202302454) Case 202302454 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has … 28 Mar 2024 Maladministration The Industrial Dwellings Society (1885) Limited (202203050) Case 202203050 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak. 28 Mar 2024 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202210032) Case 202210032 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s complaint … 28 Mar 2024 Severe Maladministration Wandsworth Council (202206989) Case 202206989 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance from neighbouring … 28 Mar 2024 Partial Maladministration Wolverhampton City Council (202221465) Case 202221465 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for leaseholder forum meetings to be reinstated. Delay in … 27 Mar 2024 Maladministration Bristol City Council (202209171) Case 202209171 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request … 27 Mar 2024 Partial Maladministration Charnwood Borough Council (202208480) Case 202208480 · Managing Relations This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated … 27 Mar 2024 No Maladministration Clarion Housing Association Limited (202207527) Case 202207527 · Information and data management This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint. 27 Mar 2024 Maladministration Cotman Housing Association Limited (202219362) Case 202219362 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint … 27 Mar 2024 Partial Maladministration Grand Union Housing Group Limited (202220883) Case 202220883 · Financial The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter … 27 Mar 2024 Outside Jurisdiction Hammersmith and Fulham Council (202222877) Case 202222877 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs … 27 Mar 2024 Maladministration Islington Council (202226162) Case 202226162 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 27 Mar 2024 Maladministration Leeds City Council (202232275) Case 202232275 · Information and data management The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: … 27 Mar 2024 Maladministration Legal and General Affordable Homes (202229318) Case 202229318 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also … 27 Mar 2024 Maladministration London Borough of Hackney (202226830) Case 202226830 · Information and data management The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a … 27 Mar 2024 Maladministration London Borough of Hackney (202232201) Case 202232201 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen. 27 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124516) Case 202124516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223738) Case 202223738 · Information and data management This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313564) Case 202313564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of defects to the main communal entrance door. The … 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202216818) Case 202216818 · Estate Management The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage … 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202232555) Case 202232555 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has … 27 Mar 2024 Partial Maladministration MHS Homes Ltd (202208094) Case 202208094 · Financial The complaint is about the landlord’s: Decision to move a wall in the property, including the lack of notice and …