Abri Group Limited (202109697)
The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more accessible. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
City of York Council (202205506)
The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not allow the resident to move until they have lived in their property for 12 months.
London & Quadrant Housing Trust (202015388)
The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns about increased energy costs. The landlord’s handling of the associated complaint.
Steve Biko Housing Association Limited (202120451)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
The Riverside Group Limited (202209646)
The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced.
Yorkshire Housing Limited (202200048)
The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.
Barking and Dagenham Council (202113701)
The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled her formal complaint.
Clarion Housing Association Limited (202102226)
The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.
Cognatum Estates Ltd (201914352)
The complaint is about the landlord’s response to: The resident’s reports about a member of staff. The related complaint.
Estuary Housing Association Limited (202211445)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.
Livv Housing Group (202113921)
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports of outstanding repairs to the drainage at the property. This investigation has also considered the landlord’s: Communication; Record keeping and complaint handling.
London Borough of Barking and Dagenham (202210149)
The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety concern, and the subsequent offer of compensation for this. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202213796)
The complaint is about: The landlord's response to the resident's report about dog fouling in front of her property. The landlord’s handling of the associated complaint.
Newham Council (202111993)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property.
Newham Council (202205617)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord in respect of repairs, caretaking and maintenance. Complaint handling.
Royal Borough of Kensington and Chelsea (202210570)
The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above property, including the length of time taken and the standard of the redecoration works.
Somerset Council (202115567)
The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos in her home. Allegation about the behaviour of a contractor. Requests for repairs to the bathroom extractor fan and garden gate. Complaint.
Southwark Council (202207291)
The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was responsible for vandalising his kitchen.
Swindon Borough Council (202213848)
The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence.
Lewisham Council (202207293)
The complaint is about the landlord’s handling of:
Nottingham City Homes Registered Provider Limited (202121216)
The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority.
Notting Hill Genesis (NHG) (202124961)
The resident has complained about the landlord’s handling of his application to staircase. A further complaint was made regarding the landlord’s customer service.
One Housing Group Limited (202210259)
The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges for financial year 20/21. The response provided on the resident’s queries relating to actual spend reported for service charges in the 19/20 and 20/21 financial year. The way in which …
Peabody Trust (202123676)
The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for a five-week period. The associated complaints handling.
Tower Hamlets Homes (202204969)
The complaint is about: The landlord’s handling of repairs to a communal waste pipe. The landlord’s response to the resident’s request for compensation following a blockage in a communal waste pipe. The landlord’s handling of the associated complaint.
English Rural Housing Association Limited (202121006)
The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.
Folkestone & Hythe District Council (202127345)
The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to decline the resident’s request for compensation.
Newham Council (202119473)
The complaint is about the landlord’s handling of: The pruning works to trees near the resident’s property. The associated complaint.
Newlon Housing Trust (202215690)
The complaint is about the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, and the subsequent offer of compensation for this. The associated complaint.
Nottingham City Homes Registered Provider Limited (202214529)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the resident moved into the property and the amount of compensation offered. The landlord’s complaint handling.
Onward Homes Limited (202213478)
The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial works.
Salix Homes Limited (202214658)
The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.
Southern Housing Group Limited (202115880)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ vulnerabilities, health and welfare concerns; Response to the resident’s request for a management move; Complaint handling.
The Riverside Group Limited (202126771)
The complaint is about: The landlord’s response to the resident’s concerns about increases to the service charges for the 2021/22 financial year. The landlord’s complaints handling.
Wandle Housing Association Limited (202111722)
The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated complaint handling.
Your Housing Limited (202118990)
The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling.
Abri Group Limited (202124340)
The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of the associated complaint.
Clarion Housing Association Limited (202107796)
REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Guinness Housing Association Limited (202205602)
The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the resident’s complaint.
Royal Borough of Kensington and Chelsea (202117496)
The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the landlord’s complaint handling in this case.
Salix Homes Limited (202213960)
The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden.
The Guinness Partnership Limited (202207104)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent offer of compensation, and; the landlord’s complaint handling.
Thurrock Council (202102215)
The complaint is about the landlord’s response to the residents reports of an insecure front door.
London & Quadrant Housing Trust (202109888)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting in damage to his bedroom ceiling. Handling of the resident’s reports of a flood on his balcony, resulting in damage to his internal flooring. Complaints handling.
Magenta Living (202112953)
The complaint is about the landlord’s response to reports that the resident did not receive information relating to asbestos within the property at his sign up, and the level of compensation offered by the landlord.
Melton Borough Council (202125091)
The complaint is about the landlord’s handling of: The delays to repair the resident’s front and back doors. The resident’s reports of a faulty boiler and his concerns about carbon monoxide emissions. The associated complaint.
Royal Borough of Kensington and Chelsea (202119574)
The complaint is about the landlord’s response to the resident’s security concerns for the building.
Sandwell Metropolitan Borough Council (202211526)
The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related to age of tenants and visitor restrictions. Concerns about anti-social behaviour.
Stroud District Council (202212935)
The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath.
Derby City Council (202124724)
The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered the landlord’s complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)