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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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15 Feb 2023 Partial Maladministration Cognatum Estates Ltd (201914352) Case 201914352 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports about a member of staff. The related complaint. 15 Feb 2023 Partial Maladministration Estuary Housing Association Limited (202211445) Case 202211445 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 15 Feb 2023 Maladministration Livv Housing Group (202113921) Case 202113921 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports … 15 Feb 2023 Maladministration London Borough of Barking and Dagenham (202210149) Case 202210149 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety … 15 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202213796) Case 202213796 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's report about dog fouling in front of her property. The … 15 Feb 2023 Severe Maladministration Newham Council (202111993) Case 202111993 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property. 15 Feb 2023 No Maladministration Newham Council (202205617) Case 202205617 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord … 15 Feb 2023 Maladministration Royal Borough of Kensington and Chelsea (202210570) Case 202210570 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above … 15 Feb 2023 Partial Maladministration Somerset Council (202115567) Case 202115567 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos in her home. Allegation about the behaviour … 15 Feb 2023 Severe Maladministration Southwark Council (202207291) Case 202207291 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was … 15 Feb 2023 No Maladministration Swindon Borough Council (202213848) Case 202213848 · Managing Relations The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence. 14 Feb 2023 Maladministration Lewisham Council (202207293) Case 202207293 · Managing Relations The complaint is about the landlord’s handling of: 14 Feb 2023 No Maladministration Nottingham City Homes Registered Provider Limited (202121216) Case 202121216 · Moving/Buying/Selling Home The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority. 14 Feb 2023 No Maladministration Notting Hill Genesis (NHG) (202124961) Case 202124961 · Managing Relations The resident has complained about the landlord’s handling of his application to staircase. A further complaint was made regarding the … 14 Feb 2023 Outside Jurisdiction One Housing Group Limited (202210259) Case 202210259 · Financial The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges … 14 Feb 2023 Maladministration Peabody Trust (202123676) Case 202123676 · Managing Relations The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for … 14 Feb 2023 Partial Maladministration Tower Hamlets Homes (202204969) Case 202204969 · Estate Management The complaint is about: The landlord’s handling of repairs to a communal waste pipe. The landlord’s response to the resident’s … 13 Feb 2023 No Maladministration English Rural Housing Association Limited (202121006) Case 202121006 · Managing Relations The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint. 13 Feb 2023 Maladministration Folkestone & Hythe District Council (202127345) Case 202127345 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to … 13 Feb 2023 Partial Maladministration Newham Council (202119473) Case 202119473 · Estate Management The complaint is about the landlord’s handling of: The pruning works to trees near the resident’s property. The associated complaint. 13 Feb 2023 Maladministration Newlon Housing Trust (202215690) Case 202215690 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, … 13 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202214529) Case 202214529 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the … 13 Feb 2023 Maladministration Onward Homes Limited (202213478) Case 202213478 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial … 13 Feb 2023 No Maladministration Salix Homes Limited (202214658) Case 202214658 · Occupancy Rights The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding … 13 Feb 2023 Maladministration Southern Housing Group Limited (202115880) Case 202115880 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ … 13 Feb 2023 Partial Maladministration The Riverside Group Limited (202126771) Case 202126771 · Financial The complaint is about: The landlord’s response to the resident’s concerns about increases to the service charges for the 2021/22 … 13 Feb 2023 Maladministration Wandle Housing Association Limited (202111722) Case 202111722 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated … 13 Feb 2023 Maladministration Your Housing Limited (202118990) Case 202118990 · Estate Management The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling. 10 Feb 2023 Partial Maladministration Abri Group Limited (202124340) Case 202124340 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of … 10 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202107796) Case 202107796 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Feb 2023 Maladministration Guinness Housing Association Limited (202205602) Case 202205602 · Managing Relations The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the … 10 Feb 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202117496) Case 202117496 · Old Property Condition migrated-2025 The complaint is about the time the landlord had taken to complete the void works to the resident’s property and … 10 Feb 2023 Maladministration Salix Homes Limited (202213960) Case 202213960 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden. 10 Feb 2023 Maladministration The Guinness Partnership Limited (202207104) Case 202207104 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent … 10 Feb 2023 Maladministration Thurrock Council (202102215) Case 202102215 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of an insecure front door. 9 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202109888) Case 202109888 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting … 9 Feb 2023 No Maladministration Magenta Living (202112953) Case 202112953 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to reports that the resident did not receive information relating to asbestos within … 9 Feb 2023 Partial Maladministration Melton Borough Council (202125091) Case 202125091 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The delays to repair the resident’s front and back doors. The resident’s … 9 Feb 2023 No Maladministration Royal Borough of Kensington and Chelsea (202119574) Case 202119574 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s security concerns for the building. 9 Feb 2023 No Maladministration Sandwell Metropolitan Borough Council (202211526) Case 202211526 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related … 9 Feb 2023 Maladministration Stroud District Council (202212935) Case 202212935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath. 8 Feb 2023 Maladministration Derby City Council (202124724) Case 202124724 · Managing Relations The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered … 8 Feb 2023 Partial Maladministration Inquilab Housing Association Limited (202108931) Case 202108931 · Financial The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling. 8 Feb 2023 Maladministration Lambeth Council (202115695) Case 202115695 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property. 8 Feb 2023 Maladministration Norwich City Council (202122852) Case 202122852 · Managing Relations The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling. 8 Feb 2023 No Maladministration Orwell Housing Association Limited (202120347) Case 202120347 · Estate Management The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord … 8 Feb 2023 Partial Maladministration Peabody Trust (202201602) Case 202201602 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling. 8 Feb 2023 Maladministration Places for People Group Limited (202213764) Case 202213764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp … 8 Feb 2023 No Maladministration Waltham Forest Council (202212014) Case 202212014 · Estate Management The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling. 7 Feb 2023 Reasonable Redress Clarion Housing Association Limited (202106127) Case 202106127 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise …