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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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22 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202436360) Case 202436360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB). 22 Jul 2025 No Maladministration Southern Housing (202333665) Case 202333665 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the property. 22 Jul 2025 No Maladministration Sovereign Network Homes (202420358) Case 202420358 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 22 Jul 2025 Maladministration Wandle Housing Association Limited (202451140) Case 202451140 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence, including a sloping floor. Guttering repairs. The … 22 Jul 2025 Partial Maladministration Westward Housing Group Limited (202406785) Case 202406785 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp … 22 Jul 2025 Partial Maladministration Your Housing Group Limited (202403889) Case 202403889 · Information and data management The complaint is about the landlord’s: Handling of the repairs to the kitchen. Handling of the repairs to the bathroom. … 21 Jul 2025 Maladministration Golding Homes Limited (202333825) Case 202333825 · Managing Relations The complaint is about the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a … 21 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202430074) Case 202430074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about … 21 Jul 2025 Partial Maladministration Leicester City Council (202407619) Case 202407619 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a key fob. Reports of antisocial behaviour (ASB). … 21 Jul 2025 Maladministration London Borough of Barnet (202410299) Case 202410299 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to repairs to the balcony door. 21 Jul 2025 Reasonable Redress London Borough of Hackney (202404637) Case 202404637 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 … 21 Jul 2025 Maladministration London & Quadrant Housing Trust (202434694) Case 202434694 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 21 Jul 2025 Partial Maladministration Notting Hill Genesis (202404192) Case 202404192 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of a loss of heating and hot water. Complaint … 21 Jul 2025 Partial Maladministration Onward Homes Limited (202419128) Case 202419128 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reported water leaks and damage caused; the associated complaint. 19 Jul 2025 Partial Maladministration Beyond Housing Limited (202437783) Case 202437783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of subsidence. Complaint handling. 18 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202342027) Case 202342027 · Managing Relations This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have … 18 Jul 2025 Maladministration Harlow District Council (202435429) Case 202435429 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. … 18 Jul 2025 Maladministration London & Quadrant Housing Trust (202422078) Case 202422078 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet. 18 Jul 2025 Reasonable Redress Newlon Housing Trust (202401967) Case 202401967 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint. 18 Jul 2025 Outside Jurisdiction Orbit Group Limited (202303362) Case 202303362 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 18 Jul 2025 Maladministration Orbit Group Limited (202419704) Case 202419704 · Financial The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary … 18 Jul 2025 Maladministration Plus Dane Housing Limited (202425260) Case 202425260 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property. 18 Jul 2025 Maladministration The Guinness Partnership Limited (202434704) Case 202434704 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints. 17 Jul 2025 Partial Maladministration Amplius Living (202415453) Case 202415453 · Managing Relations The complaint is about the landlord’s: Position regarding an upgrade to the property’s heating system. Handling of repairs to the … 17 Jul 2025 Severe Maladministration Arun District Council (202426223) Case 202426223 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property. 17 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202308049) Case 202308049 · Managing Relations The complaint is about the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s … 17 Jul 2025 Maladministration Hightown Housing Association Limited (202434525) Case 202434525 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. … 17 Jul 2025 Maladministration Leicester City Council (202407782) Case 202407782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also … 17 Jul 2025 Maladministration London Borough of Hackney (202429110) Case 202429110 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour. 17 Jul 2025 Maladministration London & Quadrant Housing Trust (202444757) Case 202444757 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door. 17 Jul 2025 Maladministration Notting Hill Genesis (202422119) Case 202422119 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The provision of sandbags, reimbursement for damaged goods, and flooring repairs after … 17 Jul 2025 Maladministration Royal Borough of Kensington and Chelsea (202416374) Case 202416374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the installation of CCTV on the estate. 16 Jul 2025 Maladministration A2Dominion Housing Group Limited (202332747) Case 202332747 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports … 16 Jul 2025 Partial Maladministration Accent Housing Limited (202434480) Case 202434480 · Financial The complaint is about the landlord’s handling of: A roof leak, damp and mould, and internal repairs. The resident’s reports … 16 Jul 2025 Partial Maladministration Babergh District Council (202430826) Case 202430826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about a new lock in the front door of … 16 Jul 2025 Reasonable Redress City of Westminster Council (202433464) Case 202433464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress … 16 Jul 2025 Maladministration Curo Places Limited (202345565) Case 202345565 · Managing Relations The complaint is about the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to … 16 Jul 2025 Partial Maladministration Golding Homes Limited (202413086) Case 202413086 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The Ombudsman … 16 Jul 2025 Reasonable Redress GreenSquareAccord Limited (202413916) Case 202413916 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 16 Jul 2025 Partial Maladministration London Borough of Hackney (202429912) Case 202429912 · Managing Relations The complaint is about the landlord’s handling of: The resident’s transfer application and banding. Overcrowding in the resident’s property. Damp … 16 Jul 2025 Partial Maladministration London Borough of Hackney (202443817) Case 202443817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the lifts. Leaks in the communal areas. Individuals sleeping in … 16 Jul 2025 No Maladministration London Borough of Hounslow (202423242) Case 202423242 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure … 16 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202410513) Case 202410513 · Responsive repairs/activity This complaint is about the landlord's response to the resident’s reports of: A leak into her property and its handling … 16 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202418909) Case 202418909 · Managing Relations The resident’s complaint is about the landlord’s response to her reports of low water pressure when using the bathroom shower … 16 Jul 2025 Maladministration One Housing Group Limited (202327023) Case 202327023 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage … 16 Jul 2025 Maladministration Paragon Asra Housing Limited (202332807) Case 202332807 · Old Property Condition categories The complaint is about the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint … 16 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202441243) Case 202441243 · Managing Relations The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint. 16 Jul 2025 Partial Maladministration Peabody Trust (202229317) Case 202229317 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the replacement of communal lifts. The associated complaint 16 Jul 2025 Partial Maladministration Sanctuary Housing Association (202432142) Case 202432142 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home. The resident’s … 16 Jul 2025 Maladministration Southern Housing (202421109) Case 202421109 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered …