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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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4 Apr 2024 Partial Maladministration Lewisham Council (202225524) Case 202225524 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about fire safety of the communal maintenance cupboard door. … 4 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204588) Case 202204588 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of problems with her front door. Associated complaints. 4 Apr 2024 Partial Maladministration The Guinness Partnership Limited (202221921) Case 202221921 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) due to noise. The Ombudsman … 4 Apr 2024 Maladministration Tower Hamlets Council (202231818) Case 202231818 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the roof leak into the resident’s property. 4 Apr 2024 No Maladministration Yorkshire Housing Limited (202215862) Case 202215862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 3 Apr 2024 Partial Maladministration Cottsway Housing Association Limited (202209529) Case 202209529 · Financial The complaint is about the landlord’s: Response to recharges that were raised for major works carried out. Complaint handling. 3 Apr 2024 Outside Jurisdiction Golding Homes Limited (202219129) Case 202219129 · Information and data management The complaint is about the resident’s concerns relating to the landlord's handling of his data. 3 Apr 2024 Partial Maladministration Harlow District Council (202300449) Case 202300449 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that a repair was required to his toilet. The … 3 Apr 2024 Maladministration Havering Council (202213170) Case 202213170 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and … 3 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109101) Case 202109101 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Accusations made against her by a neighbour. Outstanding … 3 Apr 2024 Partial Maladministration Sovereign Network Homes (202222407) Case 202222407 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the heaters, and the associated request … 3 Apr 2024 Outside Jurisdiction Sovereign Network Homes (202222809) Case 202222809 · Financial The complaint is about the landlord’s handling of service charges for the property. 3 Apr 2024 No Maladministration Stonewater Limited (202218759) Case 202218759 · Managing Relations The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also … 2 Apr 2024 Partial Maladministration City of Doncaster Council (202302011) Case 202302011 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of noise caused by building works. The landlord’s handling of the … 2 Apr 2024 No Maladministration Clarion Housing Association Limited (202123561) Case 202123561 · Health and Safety (inc. building safety) The complaint is about: The information provided by the landlord when the property was offered and whether there was a … 2 Apr 2024 Maladministration High Peak Borough Council (202122468) Case 202122468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has … 2 Apr 2024 Partial Maladministration Westminster City Council (202214816) Case 202214816 · Information and data management The complaint is about the landlord’s handling of replacement heating pipework. The landlord’s record keeping has been investigated. The landlord’s … 30 Mar 2024 Partial Maladministration Midland Heart Limited (202225305) Case 202225305 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of concerns about dust particles in the property. The landlord’s … 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202219705) Case 202219705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbours. Associated formal … 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202227136) Case 202227136 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the … 28 Mar 2024 Partial Maladministration Aster Group Limited (202112675) Case 202112675 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to her property and her concerns regarding … 28 Mar 2024 Partial Maladministration Birmingham City Council (202219790) Case 202219790 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of leaks and related damp and mould repairs. Request … 28 Mar 2024 Maladministration Bromford Housing Group Limited (202210934) Case 202210934 · Managing Relations The complaint is about: The landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 28 Mar 2024 Maladministration Camden Council (202224293) Case 202224293 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and mould; Response to reports … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202214815) Case 202214815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202220271) Case 202220271 · Estate Management The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. … 28 Mar 2024 Partial Maladministration Curo Places Limited (202211408) Case 202211408 · ASB/Abuse/Nuisance The complaint is about: The landlord sharing information with the resident’s advocate. The appropriateness of the landlord’s offer of a … 28 Mar 2024 Partial Maladministration Derby City Council (202300582) Case 202300582 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Concerns about the … 28 Mar 2024 Partial Maladministration Eastbourne Borough Council (202229454) Case 202229454 · Financial The complaint is about the landlord’s response to: The resident’s concerns about the conduct of its contractor’s operatives. The resident’s … 28 Mar 2024 Partial Maladministration Hexagon Housing Association Limited (202112592) Case 202112592 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s requests to be re-housed and for increased priority banding. Response to … 28 Mar 2024 Maladministration Hyde Housing Association Limited (202212600) Case 202212600 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint. 28 Mar 2024 Partial Maladministration Kingston upon Thames Council (202214394) Case 202214394 · Managing Relations The complaint is about: The landlord’s handling of requests to install additional security measures following a data breach. The landlord’s … 28 Mar 2024 No Maladministration Leeds City Council (202307845) Case 202307845 · Managing Relations REPORT COMPLAINT 202307845 Leeds City Council 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2024 Maladministration Lewisham Council (202306207) Case 202306207 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request … 28 Mar 2024 Partial Maladministration London Borough of Barnet (202124727) Case 202124727 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating system upgrade (including boiler … 28 Mar 2024 Partial Maladministration London Borough of Enfield (202218063) Case 202218063 · Managing Relations The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak … 28 Mar 2024 Maladministration London Borough of Enfield (202229098) Case 202229098 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. … 28 Mar 2024 Partial Maladministration London Borough of Newham (202218153) Case 202218153 · Estate Management The complaint is about the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. … 28 Mar 2024 Partial Maladministration London Borough of Redbridge (202210639) Case 202210639 · Financial The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated … 28 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207073) Case 202207073 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request for repairs to the ventilation … 28 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202226320) Case 202226320 · Financial The complaint is about the landlord’s: Response to reports of delays completing repairs to the boiler. Response to the request … 28 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202107752) Case 202107752 · Health and Safety (inc. building safety) The complaint is about: the landlord’s handling of a fire in the communal bin store. the landlord’s handling of the … 28 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202225442) Case 202225442 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference and ventilation issues within the property. … 28 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202227392) Case 202227392 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of no heating and hot water. 28 Mar 2024 Maladministration Midland Heart Limited (202221858) Case 202221858 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about the condition of a shared garden. The landlord’s … 28 Mar 2024 Maladministration Newlon Housing Trust (202210017) Case 202210017 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Outstanding communal repairs. Issues with … 28 Mar 2024 Maladministration North Devon Homes (202233401) Case 202233401 · Information and data management The complaint is about the landlord’s handling of reports that the resident had assaulted her neighbour. The Service has also … 28 Mar 2024 Maladministration Norwich City Council (202218400) Case 202218400 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 28 Mar 2024 Maladministration Norwich City Council (202223175) Case 202223175 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The associated complaint. 28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215820) Case 202215820 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating at the property. Handling …