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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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24 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202111476) Case 202111476 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated … 24 Feb 2023 Maladministration Hammersmith and Fulham Council (202202428) Case 202202428 · Managing Relations The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling. 24 Feb 2023 Partial Maladministration Hightown Housing Association Limited (202125333) Case 202125333 · ASB/Abuse/Nuisance REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Feb 2023 Maladministration Home Group Limited (202203691) Case 202203691 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 24 Feb 2023 Partial Maladministration Hyde Housing Association Limited (202007370) Case 202007370 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to … 24 Feb 2023 Maladministration Lambeth Council (202210024) Case 202210024 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation. 24 Feb 2023 Maladministration Lewisham Council (202109734) Case 202109734 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved … 24 Feb 2023 Outside Jurisdiction Network Homes Limited (202203034) Case 202203034 · Financial The complaint is about the landlord’s response to the resident’s queries concerning her rent payments. 24 Feb 2023 No Maladministration Newlon Housing Trust (202125837) Case 202125837 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making … 24 Feb 2023 No Maladministration Northumberland Council (202208014) Case 202208014 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for external decoration works. 24 Feb 2023 Reasonable Redress Peabody Trust (202120748) Case 202120748 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The … 24 Feb 2023 Partial Maladministration Sanctuary Housing Association (202200735) Case 202200735 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation … 24 Feb 2023 No Maladministration Swan Housing Association Limited (202208879) Case 202208879 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property transfer application. 24 Feb 2023 Maladministration The Guinness Partnership Limited (202127883) Case 202127883 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping. 24 Feb 2023 No Maladministration The Riverside Group Limited (202204392) Case 202204392 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour. 24 Feb 2023 Partial Maladministration Wandle Housing Association Limited (202115736) Case 202115736 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the … 24 Feb 2023 Maladministration Welwyn Hatfield Borough Council (202204677) Case 202204677 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling. 23 Feb 2023 Maladministration London & Quadrant Housing Trust (202107703) Case 202107703 · Old Property Condition migrated-2025 The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling. 23 Feb 2023 Partial Maladministration Peabody Trust (202120604) Case 202120604 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the … 23 Feb 2023 Maladministration Shepherds Bush Housing Association Limited (202203085) Case 202203085 · Financial The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge. 23 Feb 2023 Maladministration Wolverhampton City Council (202116971) Case 202116971 · Estate Management The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of … 22 Feb 2023 Partial Maladministration Anchor Hanover Group (202206059) Case 202206059 · Estate Management The complaint is about the landlord’s: Response to its contracted parking company wrongly issuing parking tickets to the resident. Complaint … 22 Feb 2023 Maladministration Birmingham City Council (202119233) Case 202119233 · Health and Safety (inc. building safety) The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that … 22 Feb 2023 No Maladministration Home Group Limited (202112948) Case 202112948 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 22 Feb 2023 No Maladministration Victory Housing Trust (202201169) Case 202201169 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the … 21 Feb 2023 Maladministration Barking and Dagenham Council (202211917) Case 202211917 · Estate Management The complaint is about the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer … 21 Feb 2023 Maladministration Bristol City Council (202107993) Case 202107993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a … 21 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202110733) Case 202110733 · Managing Relations The complaint is about: The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist adaptations … 21 Feb 2023 Reasonable Redress Metropolitan Thames Valley Housing (202204099) Case 202204099 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about external works to the resident’s building; complaints handling. 21 Feb 2023 Maladministration Oadby and Wigston Borough Council (202202740) Case 202202740 · Financial The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning … 21 Feb 2023 No Maladministration One Housing Group Limited (202015286) Case 202015286 · Financial The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the … 21 Feb 2023 Severe Maladministration Rochdale Boroughwide Housing Limited (202201509) Case 202201509 · Managing Relations The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has … 21 Feb 2023 No Maladministration Sanctuary Housing Association (202113020) Case 202113020 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint … 20 Feb 2023 Partial Maladministration Brentwood Borough Council (202203731) Case 202203731 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports that her neighbour had removed her washing line from … 20 Feb 2023 Maladministration Cheshire Peaks & Plains Housing Trust (202211333) Case 202211333 · Estate Management The complaint is about the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; … 20 Feb 2023 Partial Maladministration Lambeth Council (202009614) Case 202009614 · Financial The complaint is about the landlord’s handling of regeneration works to the building and estate including: The provision of information … 20 Feb 2023 Reasonable Redress Leeds City Council (202202625) Case 202202625 · Estate Management The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open … 20 Feb 2023 No Maladministration Prima Housing Group Limited (202208297) Case 202208297 · Managing Relations The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s … 20 Feb 2023 Reasonable Redress Westminster City Council (202105425) Case 202105425 · Financial The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. … 17 Feb 2023 Maladministration Harlow District Council (202121157) Case 202121157 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back … 17 Feb 2023 Reasonable Redress Platform Housing Group Limited (202116253) Case 202116253 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund … 17 Feb 2023 Partial Maladministration The Riverside Group Limited (202118590) Case 202118590 · Financial The complaint is about: the level of service charges compared with other properties on the development. the landlord’s response to … 16 Feb 2023 Maladministration Abri Group Limited (202109697) Case 202109697 · Managing Relations The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more … 16 Feb 2023 No Maladministration City of York Council (202205506) Case 202205506 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not … 16 Feb 2023 Maladministration London & Quadrant Housing Trust (202015388) Case 202015388 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns … 16 Feb 2023 No Maladministration Steve Biko Housing Association Limited (202120451) Case 202120451 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 16 Feb 2023 No Maladministration The Riverside Group Limited (202209646) Case 202209646 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced. 16 Feb 2023 Reasonable Redress Yorkshire Housing Limited (202200048) Case 202200048 · Managing Relations The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to … 15 Feb 2023 Maladministration Barking and Dagenham Council (202113701) Case 202113701 · Managing Relations The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord … 15 Feb 2023 Maladministration Clarion Housing Association Limited (202102226) Case 202102226 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.