Southwark Council (202200714)
The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202204516)
The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.
Tendring District Council (202213548)
The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue.
Tower Hamlets Homes (202121277)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related complaint.
Tower Hamlets Homes (202126064)
The complaint is about the landlord’s handling of: The resident’s reports of a neighbour’s CCTV installation. The residents reports of ASB by a neighbour. The Complaint handling.
Wandle Housing Association Limited (202214608)
The complaint is about the landlord’s handling of a bedroom window repair.
Birmingham City Council (202114358)
The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling.
Bristol City Council (202003586)
The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall.
Clarion Housing Association Limited (202111476)
The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated complaint.
Hammersmith and Fulham Council (202202428)
The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling.
Hightown Housing Association Limited (202125333)
REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Home Group Limited (202203691)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Hyde Housing Association Limited (202007370)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to the resident’s bathroom following leaks. The subsequent complaint.
Lambeth Council (202210024)
The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.
Lewisham Council (202109734)
The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.
Network Homes Limited (202203034)
The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.
Newlon Housing Trust (202125837)
The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making the boiler flue compliant with gas safety regulations.
Northumberland Council (202208014)
The complaint is about the landlord’s handling of the resident’s request for external decoration works.
Peabody Trust (202120748)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.
Sanctuary Housing Association (202200735)
The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation offered by the landlord. Complaint handling.
Swan Housing Association Limited (202208879)
The complaint is about the landlord’s handling of the resident’s property transfer application.
The Guinness Partnership Limited (202127883)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.
The Riverside Group Limited (202204392)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
Wandle Housing Association Limited (202115736)
The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the resident sustained when using the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202204677)
The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.
London & Quadrant Housing Trust (202107703)
The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling.
Peabody Trust (202120604)
The complaint is about the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the resident’s request for information regarding her neighbour’s reports; complaints handling.
Shepherds Bush Housing Association Limited (202203085)
The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge.
Wolverhampton City Council (202116971)
The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of the property. The landlord’s handling of a report about a privacy issue.
Anchor Hanover Group (202206059)
The complaint is about the landlord’s: Response to its contracted parking company wrongly issuing parking tickets to the resident. Complaint handling.
Birmingham City Council (202119233)
The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that the checks were necessary. The landlord’s handling of the associated formal complaint has also been considered.
Home Group Limited (202112948)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint as part of the assessment.
Victory Housing Trust (202201169)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the adjacent property. Handling of the resident’s complaint.
Barking and Dagenham Council (202211917)
The complaint is about the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer of compensation for this.
Bristol City Council (202107993)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a neighbour.
Clarion Housing Association Limited (202110733)
The complaint is about: The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist adaptations to the property. The landlord’s response to the resident’s request for a decant. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202204099)
The complaint is about the landlord’s: response to the resident’s concerns about external works to the resident’s building; complaints handling.
Oadby and Wigston Borough Council (202202740)
The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.
One Housing Group Limited (202015286)
The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the service charge, its communication about the customer service charge.
Rochdale Boroughwide Housing Limited (202201509)
The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has also considered the landlord’s communication and overall treatment of the complainant throughout the period of the complaint.
Sanctuary Housing Association (202113020)
The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint about the conduct of the contractor undertaking the repair.
Brentwood Borough Council (202203731)
The complaint is about the landlord’s: Response to the resident’s reports that her neighbour had removed her washing line from a communal area. Response to the resident’s reports of alleged anti-social behaviour by her neighbour. This investigation has also considered the landlord’s handling of the resident’s complaint.
Cheshire Peaks & Plains Housing Trust (202211333)
The complaint is about the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; response to the resident’s request for a like-for-like replacement front door; response to the resident’s concerns regarding the behaviour of a staff member; complaints handling.
Lambeth Council (202009614)
The complaint is about the landlord’s handling of regeneration works to the building and estate including: The provision of information about and notice of the works. The loss of allocated disabled parking bays. The commencement of works to construct a new block prior to the works being completed to the …
Leeds City Council (202202625)
The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open space next to the property.
Prima Housing Group Limited (202208297)
The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s handling of communications in relation to his reports.
Westminster City Council (202105425)
The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. The landlord’s complaint handling.
Harlow District Council (202121157)
The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back garden, and her safety concerns surrounding this.
Platform Housing Group Limited (202116253)
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund of the grounds maintenance service charge.
The Riverside Group Limited (202118590)
The complaint is about: the level of service charges compared with other properties on the development. the landlord’s response to the resident’s concerns and queries in relation to service charges and the service provided.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)