Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
24 Jul 2025 Maladministration Epping Forest District Council (202444384) Case 202444384 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould in the property. 24 Jul 2025 Mediation GreenSquareAccord Limited (202442992) Case 202442992 · Planned Works The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows. 24 Jul 2025 Maladministration Karibu Community Homes Limited (202423515) Case 202423515 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns … 24 Jul 2025 Reasonable Redress London Borough of Hackney (202400786) Case 202400786 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property. 24 Jul 2025 Maladministration London Borough of Hackney (202427913) Case 202427913 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Window repairs. Banister repair. Reports of damp and mould. We … 24 Jul 2025 Maladministration London Borough of Hackney (202444538) Case 202444538 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202407216) Case 202407216 · Managing Relations The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint. 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202440293) Case 202440293 · Responsive repairs/activity The complaint is about the landlord’s handling of the complaints about a roof leak. 24 Jul 2025 Partial Maladministration Moat Homes Limited (202347837) Case 202347837 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to the resident’s … 24 Jul 2025 Reasonable Redress Notting Hill Genesis (202405804) Case 202405804 · Financial The complaint is about the landlord’s handling of the year-end service charge accounts for 2022-2023. The Ombudsman has also taken … 24 Jul 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202431391) Case 202431391 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak causing damp and mould. Her … 24 Jul 2025 Partial Maladministration Sage Homes RP Limited (202444531) Case 202444531 · For profit REPORT COMPLAINT 202444531 Sage Homes RP Limited 24 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jul 2025 Maladministration Sanctuary Housing Association (202326314) Case 202326314 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 24 Jul 2025 Maladministration Sanctuary Housing Association (202447232) Case 202447232 · Responsive repairs/activity This complaint is about the landlord’s response to: A leak from a toilet and the damage caused by this. The … 24 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202437379) Case 202437379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. Reports of damp and mould and the associated … 24 Jul 2025 Maladministration Southern Housing (202421343) Case 202421343 · Financial The complaint is about the landlord’s handling of the resident’s concerns about setting up energy accounts. The Ombudsman has also … 24 Jul 2025 Maladministration Southern Housing (202445587) Case 202445587 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the resident’s property, namely: A leak in the bathroom. A … 24 Jul 2025 Maladministration Southwark Council (202431570) Case 202431570 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and … 24 Jul 2025 Partial Maladministration Sovereign Network Group (202419125) Case 202419125 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated window and door issues. … 24 Jul 2025 Maladministration The Guinness Partnership Limited (202331014) Case 202331014 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has … 24 Jul 2025 Partial Maladministration Thirteen Housing Group Limited (202426134) Case 202426134 · Managing Relations This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. … 24 Jul 2025 Reasonable Redress Yorkshire Housing Limited (202333578) Case 202333578 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up … 23 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202427132) Case 202427132 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door. 23 Jul 2025 Severe Maladministration Basildon Borough Council (202447527) Case 202447527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to flooring in the property. 23 Jul 2025 No Maladministration London Borough of Islington (202329251) Case 202329251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of … 23 Jul 2025 Maladministration London Borough of Lambeth (202438366) Case 202438366 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould and the associated repair. 23 Jul 2025 Maladministration London & Quadrant Housing Trust (202430695) Case 202430695 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to … 23 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202433813) Case 202433813 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about damp and mould and associated repairs within the … 23 Jul 2025 Maladministration Newcastle City Council (202408433) Case 202408433 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint … 23 Jul 2025 Reasonable Redress Notting Hill Genesis (202440517) Case 202440517 · Managing Relations The complaint is about the landlord ‘s handling of: The resident’s reports of a faulty shower. The resident’s complaint. 23 Jul 2025 Partial Maladministration Orbit Housing Association Limited (202431727) Case 202431727 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports … 23 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202425936) Case 202425936 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, … 23 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202440270) Case 202440270 · Local Authority / ALMO or TMO The complaint is about: 23 Jul 2025 Reasonable Redress Southern Housing (202325589) Case 202325589 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated … 23 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202326468) Case 202326468 · Financial The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result … 22 Jul 2025 Maladministration East Devon District Council (202434674) Case 202434674 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has … 22 Jul 2025 Partial Maladministration Homes Plus Limited (202439731) Case 202439731 · Estate Management The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling. 22 Jul 2025 Maladministration Leeds City Council (202435783) Case 202435783 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the … 22 Jul 2025 Partial Maladministration London Borough of Croydon (202327945) Case 202327945 · Managing Relations The complaint is about the landlord’s handling of: An emergency request to access a communal cupboard. The associated complaint. 22 Jul 2025 Reasonable Redress London Borough of Hackney (202402638) Case 202402638 · Financial The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint. 22 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202438884) Case 202438884 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 22 Jul 2025 Maladministration London Borough of Islington (202332777) Case 202332777 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos. 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202348064) Case 202348064 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s … 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416505) Case 202416505 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated … 22 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202408102) Case 202408102 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s housing transfer application for a move on medical grounds. A … 22 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202318346) Case 202318346 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Her rent and service charge. The sign-up process. … 22 Jul 2025 Reasonable Redress Peabody Trust (202344894) Case 202344894 · Managing Relations The complaint is about the landlord’s handling of: Works linked to a void space in the hallway ceiling. The resident’s … 22 Jul 2025 Maladministration Peabody Trust (202408674) Case 202408674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her … 22 Jul 2025 Partial Maladministration Peabody Trust (202438089) Case 202438089 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The condition of the property, including damp and … 22 Jul 2025 No Maladministration Sandbourne Housing Association (202416101) Case 202416101 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s transfer application. Handling of a Notice of Seeking Possession (NOSP).