London Borough of Barnet (202442712)
The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Camden Council (202339530)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Croydon (202332332)
The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. reports of mould. reports of repairs to the kitchen tap. We have also considered the landlord’s complaint handling.
London Borough of Ealing (202411436)
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Enfield (202347217)
The resident’s complaint is about the landlord’s handling of his requests to replace his windows.
London Borough of Hackney (202304210)
The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her via its right to return scheme (RTR). This Service has also considered the landlord’s complaint handling
London Borough of Hackney (202334288)
The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and pipework lagging, and its compensation for these.
London Borough of Hackney (202404439)
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour.
London Borough of Hammersmith and Fulham (202325283)
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould. Management transfer request. This service has also considered the landlord’s complaint handling.
London Borough of Islington (202333147)
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Islington (202443984)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202438332)
The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.
London Borough of Lewisham (202416712)
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lewisham (202440401)
The complaint is about the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure loss. The complaint.
London Borough of Sutton (202342463)
The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the resident’s reports about condensation in the downstairs bathroom. We have …
London Borough of Waltham Forest (202421867)
The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202216213)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.
London & Quadrant Housing Trust (202406109)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202426458)
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
London & Quadrant Housing Trust (202429540)
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
Metropolitan Thames Valley Housing (MTV) (202333546)
The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store were incorrect.
Metropolitan Thames Valley Housing (MTV) (202346786)
The complaint is about the landlord’s handling of: Boiler repairs. Damp and mould. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202400643)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request to be compensated for reported damage to decorations. The associated complaints.
Metropolitan Thames Valley Housing (MTV) (202431905)
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.
Midland Heart Limited (202327494)
The complaint is about the landlord’s handling of: reports about a leak. the associated complaint.
Midland Heart Limited (202412035)
The complaint is about the landlord’s: Handling of rodent infestation. Response to concerns about staff conduct. Handling of a move to temporary accommodation. Response to reports about a neighbour’s dog. Communication. Complaint handling.
Moat Homes Limited (202450882)
The complaint is about the landlord’s: Handling of a request for a disabled parking bay. Handling of antisocial behaviour (ASB) reports including staff conduct and discrimination. Complaint handling.
Newcastle City Council (202427543)
The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and her request for a single point of contact.
Newlon Housing Trust (202315804)
The complaint is about the landlord’s response to the resident’s enquiries about fire safety. We have also investigated the landlord’s complaint handling.
Newlon Housing Trust (202344680)
The complaint is about the landlord’s handling of: The resident’s request for information on how the service charges are calculated and apportioned. The resident’s concerns about the compensation offered.
Newlon Housing Trust (202441956)
The complaint is about the landlord’s handling of the resident’s concerns about: Damp, mould, and internal repairs. External repairs and tree maintenance. Pest infestation. We have also investigated the landlord’s complaint handling.
Norwich City Council (202329598)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation due to damage caused by the leak.
Nottingham City Council (202314213)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the result of a leak. repairs to the living room floor. the resident’s reports of storm damage to her garden. The Ombudsman has also investigated the landlord’s complaints handling.
Nottingham City Council (202431372)
The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs.
Notting Hill Genesis (202332704)
The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet room. The Ombudsman has also considered the associated complaint handling.
One Housing Group Limited (202431505)
The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Onward Homes Limited (202233095)
The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service has also considered the landlord’s complaint handling.
Orbit Group Limited (202324575)
The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation.
Orbit Housing Association Limited (202442458)
The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also considering the landlord’s complaints handling.
Paragon Asra Housing Limited (202420333)
The complaint is about the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, bathroom, and the leak continuing in the living room. We have also considered the landlord’s handling of the associated complaints.
Paragon Asra Housing Limited (202421662)
This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. Actions towards the resident following a Prohibition Order from the local authority. Handling of the associated complaint.
Paragon Asra Housing Limited (202438376)
The complaint is about the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent damage. Her grandson’s vulnerabilities and support needs.
Peabody Trust (202313887)
The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of the associated complaint.
Richmond Housing Partnership Limited (202428740)
The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs to the bathroom extractor fan and the stairs. We have also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202443255)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
Royal Borough Of Greenwich (202423045)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). communications with the resident. handling of a door repair. response to the resident’s concerns about caretaking. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202337231)
The complaint is about the landlord’s handling of: A garage door repair. The associated complaint.
Sanctuary Housing Association (202409928)
The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of a rodent infestation. Report that it delayed in replacing the property’s windows. Report of a repair to the front door. Concerns regarding the condition of the kitchen, the guttering and …
Sanctuary Housing Association (202428716)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord's complaint handling.
Southern Housing (202325387)
The complaint is about: the increase in the costs of the resident’s service charge. the landlord’s handling of the resident’s request for documents relating to service charges for the year 2021-2022. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)