Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2024 ×

Showing 3,517 of 16,595 decisions

Decisions

Most recent first
12 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202222733) Case 202222733 · Managing Relations The complaint is about the landlord's: Response to the resident's request for her windows to be replaced. Complaint handling. 12 Apr 2024 No Maladministration Longhurst Group Limited (202302371) Case 202302371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property. 12 Apr 2024 Maladministration North Northamptonshire Council (202233017) Case 202233017 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint. 12 Apr 2024 Partial Maladministration Paragon Asra Housing Limited (202303669) Case 202303669 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his: Reports of harassment by his neighbours. Formal complaint. 12 Apr 2024 Maladministration Peabody Trust (202211489) Case 202211489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint. 12 Apr 2024 Maladministration Peabody Trust (202228956) Case 202228956 · Old Complaints Handling categories The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment … 12 Apr 2024 Maladministration Richmond Housing Partnership Limited (202303446) Case 202303446 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint … 12 Apr 2024 Maladministration Tower Hamlets Homes (202301497) Case 202301497 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak and associated repairs. Complaint handling. 12 Apr 2024 No Maladministration Your Housing Group Limited (202303695) Case 202303695 · Old Property Condition categories The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom. 11 Apr 2024 Maladministration Birmingham City Council (202301194) Case 202301194 · Managing Relations The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been … 11 Apr 2024 No Maladministration Clarion Housing Association Limited (202220476) Case 202220476 · Estate Management The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents. 11 Apr 2024 Reasonable Redress Clarion Housing Association Limited (202302116) Case 202302116 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould … 11 Apr 2024 Partial Maladministration Islington Council (202215889) Case 202215889 · Managing Relations The complaint is about the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint … 11 Apr 2024 Partial Maladministration Jigsaw Homes Group Limited (202224401) Case 202224401 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident's reports of anti-social behaviour (ASB) and concerns about safeguarding. Complaint … 11 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202221467) Case 202221467 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also … 11 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202231210) Case 202231210 · Managing Relations The complaint is about the landlord’s: Handling of a leak into the resident’s bathroom. Complaint handling. 11 Apr 2024 No Maladministration Notting Hill Genesis (NHG) (202127889) Case 202127889 · Estate Management The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property. 11 Apr 2024 No Maladministration Paradigm Housing Group Limited (202225343) Case 202225343 · Managing Relations The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to … 11 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202214075) Case 202214075 · Managing Relations The complaint is about the landlord’s: Response following a fire at the property. Complaint handling. 11 Apr 2024 Maladministration Sanctuary Housing Association (202230032) Case 202230032 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her … 11 Apr 2024 Maladministration Sanctuary Housing Association (202230688) Case 202230688 · Managing Relations The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has … 11 Apr 2024 No Maladministration Sanctuary Housing Association (202303963) Case 202303963 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response … 11 Apr 2024 Maladministration Shepherds Bush Housing Association Limited (202228666) Case 202228666 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests … 11 Apr 2024 Maladministration Tower Hamlets Homes (202304522) Case 202304522 · Estate Management The complaint is about the landlord’s handling of an obstruction to the resident’s parking bay. The Ombudsman has also investigated … 10 Apr 2024 Partial Maladministration Anchor Hanover Group (202234287) Case 202234287 · Managing Relations The complaint is about the landlord's handling of: The sale of the shared ownership property. The resident’s complaint. 10 Apr 2024 Maladministration Clarion Housing Association Limited (202216603) Case 202216603 · Managing Relations REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Apr 2024 Partial Maladministration Enham Trust (202308633) Case 202308633 · Managing Relations REPORT COMPLAINT 202308633 Enham Trust 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Apr 2024 Maladministration Lambeth Council (202232674) Case 202232674 · Managing Relations This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling … 10 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231513) Case 202231513 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a rodent infestation in the property. This report … 10 Apr 2024 Outside Jurisdiction Manchester City Council (202307580) Case 202307580 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 10 Apr 2024 Maladministration Peabody Trust (202126263) Case 202126263 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). … 10 Apr 2024 Partial Maladministration Peabody Trust (202307894) Case 202307894 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns about an acceptable behaviour contract that was issued in … 10 Apr 2024 Partial Maladministration Sanctuary Housing Association (202224287) Case 202224287 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for repairs to: The hot water system. The front … 10 Apr 2024 Partial Maladministration Sanctuary Housing Association (202229332) Case 202229332 · Managing Relations The complaint is about the landlord’s handling of: repairs following the resident’s reports of damp and mould. the resident’s complaint … 10 Apr 2024 Maladministration Southend-on-Sea City Council (202234512) Case 202234512 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the … 9 Apr 2024 Reasonable Redress Aster Group Limited (202310554) Case 202310554 · Old Property Condition migrated-2025 The landlord’s handling of reports of repairs to the roof, and damp and mould issues. 9 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202302046) Case 202302046 · Estate Management The complaint is about: The landlord's handling of repairs to a communal door. The landlord’s complaint handling. 9 Apr 2024 Maladministration Homes Plus Limited (202231464) Case 202231464 · Managing Relations The complaint is about: The landlord entering the resident’s property by force and without permission to effect repairs. The compensation … 9 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202222308) Case 202222308 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s transfer application and request to move on medical grounds. This … 9 Apr 2024 Reasonable Redress The Guinness Partnership Limited (202301691) Case 202301691 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs. 8 Apr 2024 Partial Maladministration Believe Housing Limited (202217781) Case 202217781 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her floor caused by … 8 Apr 2024 Maladministration Colchester City Council (202226995) Case 202226995 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 8 Apr 2024 Maladministration Islington Council (202300321) Case 202300321 · Estate Management The complaint is about the landlord’s decision to withdraw permission for the resident’s dog to access the communal garden. The … 8 Apr 2024 Partial Maladministration Peabody Trust (202229015) Case 202229015 · Financial The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of communal heating charges. The payment … 8 Apr 2024 Maladministration Tower Hamlets Homes (202232217) Case 202232217 · Managing Relations The complaint is about the landlord’s response to the resident’s request to repair his front door. The Ombudsman has also … 5 Apr 2024 Outside Jurisdiction Cannock Chase District Council (202226366) Case 202226366 · Occupancy Rights The complaint is about the landlord's handling of the resident's reports of intimidation by its rent collection officer. 5 Apr 2024 Maladministration Gentoo Group Limited (202229870) Case 202229870 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks from the resident’s kitchen sink. Complaint handling. 5 Apr 2024 Partial Maladministration NSAH (Alliance Homes) Limited (202213614) Case 202213614 · ASB/Abuse/Nuisance The complaint is about: The level of the communal and personal heating service charges. The landlord’s response to the resident’s … 4 Apr 2024 Partial Maladministration Aster Group Limited (202226132) Case 202226132 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and repairs. Decants and request … 4 Apr 2024 Maladministration Leeds City Council (202201683) Case 202201683 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to a bedroom window. Repairs to walls in the bedroom and …