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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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28 Feb 2023 Maladministration Brighton and Hove City Council (202126858) Case 202126858 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange. 28 Feb 2023 Reasonable Redress GreenSquareAccord Limited (202209779) Case 202209779 · Old Property Condition migrated-2025 This complaint is about the level of compensation the landlord offered to the resident following repairs to the property. 28 Feb 2023 Reasonable Redress Housing Solutions (202119634) Case 202119634 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and … 28 Feb 2023 Partial Maladministration Jigsaw Homes Group Limited (202204058) Case 202204058 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of antisocial behaviour.(ASB) The resident’s request to install sound-proofing … 28 Feb 2023 Partial Maladministration Lambeth Council (202014249) Case 202014249 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of an alleged illegal structure built by the neighbour … 28 Feb 2023 Maladministration Leeds City Council (202126341) Case 202126341 · Managing Relations The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the … 28 Feb 2023 No Maladministration LiveWest Homes Limited (202014223) Case 202014223 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident concerning its handling of antisocial behaviour (‘ASB’) reports. 28 Feb 2023 No Maladministration London & Quadrant Housing Trust (202002926) Case 202002926 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s … 28 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111330) Case 202111330 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the process of … 28 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202118061) Case 202118061 · Information and data management REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Feb 2023 Partial Maladministration Notting Hill Genesis (202105836) Case 202105836 · Financial The complaint is about the landlord’s: Response to the resident’s concern’s over the accuracy and transparency of service charge billing. … 28 Feb 2023 Partial Maladministration Optivo (now Southern Housing) (202112884) Case 202112884 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Excessive noise and anti-social behaviour from a neighbour. … 28 Feb 2023 Maladministration Paragon Asra Housing Limited (202211764) Case 202211764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of bathroom repairs. 28 Feb 2023 Maladministration Peabody Trust 2018 (202013563) Case 202013563 · Managing Relations The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling. 28 Feb 2023 Reasonable Redress Peabody Trust (201902535) Case 201902535 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property. 28 Feb 2023 Partial Maladministration Stonewater Limited (202118293) Case 202118293 · Moving/Buying/Selling Home The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a … 28 Feb 2023 Reasonable Redress The Riverside Group Limited (202201403) Case 202201403 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount … 28 Feb 2023 Maladministration Trident Housing Association Limited (202105175) Case 202105175 · Managing Relations REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […] 28 Feb 2023 Maladministration Wandle Housing Association Limited (202125872) Case 202125872 · Information and data management The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to … 28 Feb 2023 Partial Maladministration Wandsworth Council (202122729) Case 202122729 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response … 28 Feb 2023 No Maladministration Westminster City Council (202125028) Case 202125028 · Financial The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the … 28 Feb 2023 Maladministration Westminster City Council (202212282) Case 202212282 · Managing Relations This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. … 27 Feb 2023 Maladministration A2Dominion Housing Group Limited (202120246) Case 202120246 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs. 27 Feb 2023 No Maladministration Bristol City Council (202211056) Case 202211056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour. 27 Feb 2023 No Maladministration Bromsgrove District Housing Trust Limited (202127870) Case 202127870 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling … 27 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202013081) Case 202013081 · Information and data management This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a defective boiler; Handling of … 27 Feb 2023 Reasonable Redress Derby Homes Limited (202119615) Case 202119615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at … 27 Feb 2023 Maladministration Futures Housing Group Limited (202205122) Case 202205122 · Estate Management The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint. 27 Feb 2023 Maladministration Gateshead Metropolitan Borough Council (202126868) Case 202126868 · Estate Management The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging … 27 Feb 2023 No Maladministration Gateshead Metropolitan Borough Council (202212658) Case 202212658 · Old Property Condition migrated-2025 The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the … 27 Feb 2023 Partial Maladministration GreenSquareAccord Limited (202004624) Case 202004624 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling and response to the: issue of an eviction notice; resident’s reports of noise … 27 Feb 2023 Partial Maladministration Home Group Limited (202120696) Case 202120696 · Financial The complaint is about the landlord’s handling of: Major works to the property and the necessary decants for the works … 27 Feb 2023 No Maladministration Jigsaw Homes Group Limited (202110298) Case 202110298 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs. 27 Feb 2023 Maladministration Lincolnshire Housing Partnership Limited (202108665) Case 202108665 · Managing Relations The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling. 27 Feb 2023 Maladministration London Borough of Enfield (202122007) Case 202122007 · Old Property Condition migrated-2025 The resident complained about the landlord's handling of works in response to her reports of damp and mould in the … 27 Feb 2023 No Maladministration Newham Council (202208929) Case 202208929 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of ongoing leaks in the resident’s home. 27 Feb 2023 No Maladministration Nottingham Community Housing Association Limited (202122912) Case 202122912 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB). 27 Feb 2023 Maladministration Orbit Group Limited (202105165) Case 202105165 · Information and data management This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping. 27 Feb 2023 Partial Maladministration Peabody Trust (202101617) Case 202101617 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The … 27 Feb 2023 No Maladministration Peabody Trust (202210669) Case 202210669 · Health and Safety (inc. building safety) This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its … 27 Feb 2023 Partial Maladministration Poole Housing Partnership Ltd (202113794) Case 202113794 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s application for a disability adaption to the property. The related complaint. 27 Feb 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202116667) Case 202116667 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of damage to his mirror. The landlord’s response to … 27 Feb 2023 Maladministration Southwark Council (202200714) Case 202200714 · Managing Relations The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated … 27 Feb 2023 Maladministration Southwark Council (202204516) Case 202204516 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered. 27 Feb 2023 No Maladministration Tendring District Council (202213548) Case 202213548 · Estate Management The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue. 27 Feb 2023 Maladministration Tower Hamlets Homes (202121277) Case 202121277 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related … 27 Feb 2023 Partial Maladministration Tower Hamlets Homes (202126064) Case 202126064 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a neighbour’s CCTV installation. The residents reports of … 27 Feb 2023 Maladministration Wandle Housing Association Limited (202214608) Case 202214608 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bedroom window repair. 24 Feb 2023 Maladministration Birmingham City Council (202114358) Case 202114358 · ASB/Abuse/Nuisance The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling. 24 Feb 2023 No Maladministration Bristol City Council (202003586) Case 202003586 · Estate Management The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall.