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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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28 Jul 2025 Reasonable Redress London Borough of Newham (202420997) Case 202420997 · Financial REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Jul 2025 No Maladministration London Borough of Waltham Forest (202445086) Case 202445086 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint. 28 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202437717) Case 202437717 · Managing Relations The complaint is about the landlord’s: Handling of a roof leak, damp and mould. Complaint handling. 28 Jul 2025 Partial Maladministration Orbit Group Limited (202442734) Case 202442734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns … 28 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202342452) Case 202342452 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back … 28 Jul 2025 Maladministration Paragon Asra Housing Limited (202428974) Case 202428974 · Information and data management The complaint is about the landlord’s handling of: the resident’s reports of mice infestations. record keeping. the complaint. 28 Jul 2025 Maladministration Peabody Trust (202318251) Case 202318251 · Planned Works The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors … 28 Jul 2025 No Maladministration Sage Rented Limited (202347678) Case 202347678 · For profit The complaint is about the landlord’s handling of: The resident’s reports of damp in the kitchen. The associated complaints. 28 Jul 2025 Maladministration Sanctuary Housing Association (202302230) Case 202302230 · Health and Safety (inc. building safety) The resident’s complaint was about the landlord's response to the resident's reports about her water system and water quality. 28 Jul 2025 Maladministration Southern Housing (202411939) Case 202411939 · Managing Relations The complaint is about the landlord’s handling of lift repairs. We have considered the landlord’s complaint handling in this case. 28 Jul 2025 No Maladministration Sovereign Network Group (202331273) Case 202331273 · Information and data management The complaint is about the landlord’s handling of the resident’s request to amend his tenancy. 28 Jul 2025 Partial Maladministration The Extracare Charitable Trust (202415163) Case 202415163 · Managing Relations This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint. 28 Jul 2025 Maladministration The Riverside Group Limited (202448613) Case 202448613 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of … 26 Jul 2025 Partial Maladministration LiveWest Homes Limited (202427894) Case 202427894 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. … 26 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202443643) Case 202443643 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling 26 Jul 2025 Maladministration Midland Heart Limited (202421885) Case 202421885 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. … 26 Jul 2025 Maladministration Royal Borough Of Greenwich (202436772) Case 202436772 · Local Authority / ALMO or TMO REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jul 2025 Partial Maladministration West Lancashire Borough Council (202422281) Case 202422281 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request. 25 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202402709) Case 202402709 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of inappropriate … 25 Jul 2025 Maladministration East Riding of Yorkshire Council (202413545) Case 202413545 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 25 Jul 2025 Maladministration Habinteg Housing Association Limited (202302620) Case 202302620 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 25 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202342051) Case 202342051 · Managing Relations The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following … 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202337179) Case 202337179 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks and resultant damage to personal belongings. The … 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202418074) Case 202418074 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. … 25 Jul 2025 Maladministration London Borough of Enfield (202331405) Case 202331405 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused. 25 Jul 2025 Maladministration London Borough of Hackney (202333402) Case 202333402 · Local Authority / ALMO or TMO The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has … 25 Jul 2025 Outside Jurisdiction London Borough of Hackney (202344723) Case 202344723 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a … 25 Jul 2025 Partial Maladministration London Borough of Hounslow (202435194) Case 202435194 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a … 25 Jul 2025 Maladministration London Borough of Lambeth (202442249) Case 202442249 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould … 25 Jul 2025 Partial Maladministration London Borough of Waltham Forest (202432410) Case 202432410 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for a refund of the credit balance on his … 25 Jul 2025 Maladministration London & Quadrant Housing Trust (202424148) Case 202424148 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, … 25 Jul 2025 Partial Maladministration Manchester City Council (202440330) Case 202440330 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of … 25 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326605) Case 202326605 · Responsive repairs/activity The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around … 25 Jul 2025 Maladministration Norwich City Council (202225439) Case 202225439 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in … 25 Jul 2025 Maladministration Notting Hill Genesis (202234288) Case 202234288 · Financial The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The … 25 Jul 2025 Partial Maladministration Notting Hill Genesis (202427550) Case 202427550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. … 25 Jul 2025 Maladministration One Housing Group Limited (202425837) Case 202425837 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling. 25 Jul 2025 Maladministration Peabody Trust (202323387) Case 202323387 · Estate Management The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint. 25 Jul 2025 Partial Maladministration Peabody Trust (202342462) Case 202342462 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property … 25 Jul 2025 Maladministration Somerset Council (202433641) Case 202433641 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered … 25 Jul 2025 Maladministration Southern Housing (202410194) Case 202410194 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould and related repairs for extractor … 25 Jul 2025 Maladministration Southern Housing (202435331) Case 202435331 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, and the associated repairs. The complaints process. 25 Jul 2025 Maladministration Southwark Council (202330730) Case 202330730 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman … 25 Jul 2025 Maladministration Stonewater Limited (202432300) Case 202432300 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB), in particular her reports of … 25 Jul 2025 No Maladministration Torus62 Limited (202432384) Case 202432384 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint. 25 Jul 2025 Maladministration WATMOS Community Homes (202438361) Case 202438361 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a leak and the associated repairs. 24 Jul 2025 Partial Maladministration Bristol City Council (202441973) Case 202441973 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden … 24 Jul 2025 Maladministration Clarion Housing Association Limited (202424212) Case 202424212 · Managing Relations The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, … 24 Jul 2025 No Maladministration Colchester City Council (202322371) Case 202322371 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to request the resident to remove a conservatory. 24 Jul 2025 Partial Maladministration Dacorum Borough Council (202332779) Case 202332779 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void …