Onward Homes Limited (202408471)
The complaint is about the landlord’s: handling of repairs. complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Plus Dane Housing Limited (202325300)
The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement.
Sanctuary Housing Association (202427340)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Complaint.
Trident Housing Association Limited (202202385)
The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation for items damaged by the flood. The complaint
Amplius Living (202418221)
The complaint is about: The landlord’s response to the resident’s reports about communal grounds maintenance. The associated complaint handling.
Irwell Valley Housing Association Limited (202414917)
This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of a leak from the lever tap in her kitchen and request for compensation for damaged belongings. The resident’s reports of repair to her bathroom tiles. The associated complaint.
LiveWest Homes Limited (202325385)
The complaint is about the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. We have also assessed the landlord’s complaint handling.
London Borough of Hounslow (202433962)
The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202201125)
The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. The Ombudsman will also investigate the landlord’s record keeping.
Progress Housing Association Limited (202442599)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application.
Sanctuary Housing Association (202324133)
The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint.
Thrive Homes Limited (202127733)
The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We have also considered the landlord’s complaint handling.
Birmingham City Council (202433722)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.
East Devon District Council (202324234)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Ealing (202430100)
The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
London & Quadrant Housing Trust (202405185)
The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.
Peabody Trust (202335448)
The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.
Southern Housing (202311735)
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202418882)
The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint handling. record keeping.
London Borough of Tower Hamlets (202447645)
The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Paragon Asra Housing Limited (202228849)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated complaint.
Southern Housing (202304987)
The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint.
Southwark Council (202326930)
The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the resulting damage to his kitchen ceiling and sink. associated complaint.
Abri Group Limited (202331960)
The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing Group Limited (202449164)
REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Croydon Churches Housing Association Limited (202414028)
T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move to temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202443612)
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.
MHS Homes Ltd (202318039)
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).
Nottingham Community Housing Association Limited (202116575)
The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the resident’s reports of Antisocial Behaviour (ASB) The associated complaint.
Together Housing Association Limited (202211696)
The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. The associated complaint.
Torus62 Limited (202201049)
The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.
A2Dominion Housing Group Limited (202431630)
The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing for the dehumidifier. We have also considered the landlord’s handling of the resident’s complaint.
Amplius Living (202428167)
The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to the building including noise, smoking and the use and supply …
Anchor Hanover Group (202405674)
The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by the landlord. The resident’s anti-social behaviour (ASB) reports. Heating repairs requested by the resident.
Aspire Housing Limited (202324303)
The complaint is about the landlord’s response to the resident’s request for it to remove trees.
Birmingham City Council (202427327)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.
Bolton at Home Limited (202433682)
The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.
Bolton at Home Limited (202441409)
The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.
City of Lincoln Council (202416961)
The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water.
Clarion Housing Association Limited (202313861)
The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the associated complaint.
Clarion Housing Association Limited (202439414)
The complaint is about the landlord’s: Handling of a temporary move following a rat infestation at the property. Response to the resident’s related concerns about costs and damages. Response to her concerns about replacement blinds. The Ombudsman has also considered the landlord’s complaint handling.
East Devon District Council (202438735)
The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202419092)
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
Flagship Housing Group Limited (202440443)
The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.
Gateshead Metropolitan Borough Council (202406847)
The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated the landlord’s complaint handling.
Haringey London Borough Council (202329921)
The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.
Haringey London Borough Council (202420057)
The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp and mould.
Homes Plus Limited (202340264)
The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint.
Kirklees Metropolitan Borough Council (202346122)
The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.
Lewes District Council (202446507)
REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)