Thanet District Council (202229102)
The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202208756)
The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports of antisocial behaviour (ASB); associated complaint.
The Guinness Partnership Limited (202231149)
The complaint is about the landlord’s handling of: Repairs following a leak from the hot water cylinder. The associated complaint.
The Riverside Group Limited (202218341)
The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns about staff conduct.
Anchor Hanover Group (202231153)
The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.
Clarion Housing Association Limited (202215585)
The complaint is about the landlord’s: handling of concerns about the administration of the resident’s service charge, and reports of overcharges. complaint handling.
Habinteg Housing Association Limited (202227866)
This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the resident’s concerns following the installation of a door mechanism by the local authority.
Islington and Shoreditch Housing Association Limited (202229316)
The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling.
Midland Heart Limited (202300818)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour caused by a neighbour. Allegations regarding the conduct of a member of staff.
Stonewater Limited (202301443)
The complaint is about the landlord’s: response to the resident’s reports of a faulty heating system and its subsequent handling of repairs; complaint handling, including the level of compensation offered.
Torus62 Limited (202220173)
The complaint is about the landlord’s handling of repairs at the property.
Vivid Housing Limited (202222069)
This complaint is about the landlord's handling of reports of damp and mould within the resident’s home.
Anchor Hanover Group (202210360)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.
Camden Council (202229706)
The complaint is about the landlord’s response to the resident’s: Request for a window repair. Reports of damp and mould. Complaint.
Great Places Housing Association (202302611)
The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage.
Hammersmith and Fulham Council (202305491)
The complaint is about: The landlord’s administration of the resident’s rent account and the build-up of rent arrears.
Lambeth Council (202123105)
The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to damp. Reports of repairs to the windows. Related complaint.
Leeds City Council (202215437)
The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling of the resident’s decant. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202223275)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
Nottingham Community Housing Association Limited (202221893)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Notting Hill Genesis (NHG) (202302192)
The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the resident’s front door. Formal complaint.
Notting Hill Genesis (NHG) (202307053)
The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary wall. Reports of mould in the property. The associated complaint.
Paragon Asra Housing Limited (202312109)
The complaint is about the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint.
Sanctuary Housing Association (202218569)
This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint.
Sanctuary Housing Association (202230980)
The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. The landlord’s handling of the associated complaint.
Southern Housing Group Limited (202223653)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Stonewater Limited (202214298)
The complaint is about the landlord’s: Response to reports of leaks causing damp and mould. Handling of the associated complaint.
Together Housing Association Limited (202320354)
The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints.
Wandle Housing Association Limited (202217802)
The complaint is about the landlord’s handling of: The resident’s reports of mould in the communal hallway. Cyclical decoration works. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Birmingham City Council (202228647)
The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor.
Clarion Housing Association Limited (202301032)
The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated repairs. In addition, this Service has considered: the landlord’s record keeping the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202307014)
The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.
Connexus Homes Limited (202311346)
The complaint is about the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202229714)
The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his concerns around vulnerability.
Great Places Housing Association (202302849)
The complaint is about: The landlord’s handling of the resident’s reports of a leak in an ensuite bathroom. The landlord’s complaint handling has also been investigated.
Islington Council (202227376)
The complaint is about the landlord’s handling of: The resident’s query about the amount of service charge payable, and the associated costs due service charge arrears. The administration of the resident’s service charge account, and the associated communication. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202230659)
The complaint is about the landlord’s response to the resident’s reports that the side access walkway is overgrown and blocked. This Service will also consider the landlord’s handling of the complaint.
Leeds City Council (202228360)
The complaint is about the landlord’s response to the resident’s reports of a leaking toilet. The Ombudsman has also investigated the landlord’s complaint handling.
One Housing Group Limited (202227166)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling.
Orbit Group Limited (202215496)
This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a garage door. The associated complaint.
Saffron Housing Trust Limited (202215304)
The complaint is about the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the complaint.
Sanctuary Housing Association (202304261)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
Southern Housing (202217647)
The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB).
The Guinness Partnership Limited (202304473)
The complaint is about the landlord’s handling of the annual gas safety check of the property.
The Riverside Group Limited (202312134)
The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202308064)
The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202234898)
The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of compensation and its complaint handling.
Clarion Housing Association Limited (202219861)
The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at the property. The landlord’s handling of the resident's request to relocate the gas meter at the property. The associated complaint handling.
London Borough of Enfield (202226164)
The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202338938)
The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s conduct. The resident’s reports of other local anti-social behaviour (ASB) and harassment. Safety concerns raised by the resident. The resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)