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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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18 Apr 2024 Reasonable Redress Notting Hill Genesis (NHG) (202302192) Case 202302192 · Managing Relations The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the … 18 Apr 2024 Partial Maladministration Notting Hill Genesis (NHG) (202307053) Case 202307053 · Financial The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary … 18 Apr 2024 Maladministration Paragon Asra Housing Limited (202312109) Case 202312109 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint. 18 Apr 2024 No Maladministration Sanctuary Housing Association (202218569) Case 202218569 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint. 18 Apr 2024 Maladministration Sanctuary Housing Association (202230980) Case 202230980 · Managing Relations The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. … 18 Apr 2024 Outside Jurisdiction Southern Housing Group Limited (202223653) Case 202223653 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 18 Apr 2024 Partial Maladministration Stonewater Limited (202214298) Case 202214298 · Managing Relations The complaint is about the landlord’s: Response to reports of leaks causing damp and mould. Handling of the associated complaint. 18 Apr 2024 Maladministration Together Housing Association Limited (202320354) Case 202320354 · Managing Relations The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints. 18 Apr 2024 Partial Maladministration Wandle Housing Association Limited (202217802) Case 202217802 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of mould in the communal hallway. Cyclical decoration works. … 17 Apr 2024 Maladministration Birmingham City Council (202228647) Case 202228647 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor. 17 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202301032) Case 202301032 · Information and data management The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated repairs. In … 17 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202307014) Case 202307014 · Managing Relations The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint. 17 Apr 2024 Partial Maladministration Connexus Homes Limited (202311346) Case 202311346 · Managing Relations The complaint is about the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered … 17 Apr 2024 Maladministration Estuary Housing Association Limited (202229714) Case 202229714 · Managing Relations The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his … 17 Apr 2024 Maladministration Great Places Housing Association (202302849) Case 202302849 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak in an ensuite bathroom. The landlord’s … 17 Apr 2024 Partial Maladministration Islington Council (202227376) Case 202227376 · Financial The complaint is about the landlord’s handling of: The resident’s query about the amount of service charge payable, and the … 17 Apr 2024 Maladministration Lambeth Council (202230659) Case 202230659 · Estate Management The complaint is about the landlord’s response to the resident’s reports that the side access walkway is overgrown and blocked. … 17 Apr 2024 Maladministration Leeds City Council (202228360) Case 202228360 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leaking toilet. The Ombudsman has also investigated … 17 Apr 2024 Maladministration One Housing Group Limited (202227166) Case 202227166 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling. 17 Apr 2024 Partial Maladministration Orbit Group Limited (202215496) Case 202215496 · Managing Relations This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a … 17 Apr 2024 Partial Maladministration Saffron Housing Trust Limited (202215304) Case 202215304 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the … 17 Apr 2024 Maladministration Sanctuary Housing Association (202304261) Case 202304261 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 17 Apr 2024 Maladministration Southern Housing (202217647) Case 202217647 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). 17 Apr 2024 Maladministration The Guinness Partnership Limited (202304473) Case 202304473 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the annual gas safety check of the property. 17 Apr 2024 Maladministration The Riverside Group Limited (202312134) Case 202312134 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman … 16 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202308064) Case 202308064 · Estate Management The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s … 16 Apr 2024 Maladministration Camden Council (202234898) Case 202234898 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of … 16 Apr 2024 Maladministration Clarion Housing Association Limited (202219861) Case 202219861 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at … 16 Apr 2024 Maladministration London Borough of Enfield (202226164) Case 202226164 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling. 16 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202338938) Case 202338938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s … 16 Apr 2024 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202219881) Case 202219881 · Managing Relations The complaint is about the landlords handling of the resident’s request for her windows to be replaced. The Ombudsman has … 16 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202231577) Case 202231577 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of: The resident’s request for a disabled parking bay. The resident’s anti-social behaviour … 16 Apr 2024 Maladministration Paragon Asra Housing Limited (202115255) Case 202115255 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 16 Apr 2024 Maladministration Portsmouth City Council (202216271) Case 202216271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports made by the resident about his neighbour. The … 16 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202226529) Case 202226529 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps. 16 Apr 2024 Maladministration Southwark Council (202229495) Case 202229495 · Managing Relations The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the … 15 Apr 2024 Maladministration Bournemouth, Christchurch and Poole Council (202222142) Case 202222142 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s … 15 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202303330) Case 202303330 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about a lack of services charged for but not … 15 Apr 2024 Maladministration ForHousing Limited (202300627) Case 202300627 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into … 15 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214447) Case 202214447 · Financial The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The landlord’s handling of the resident’s request … 15 Apr 2024 Maladministration Manchester City Council (202221216) Case 202221216 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould … 15 Apr 2024 Maladministration Nottingham City Council (202228281) Case 202228281 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Installation of kitchen units. Installation of flooring in the kitchen. The conduct … 15 Apr 2024 Maladministration Onward Homes Limited (202301796) Case 202301796 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of … 15 Apr 2024 Maladministration Paragon Asra Housing Limited (202212270) Case 202212270 · Managing Relations The complaint is about: The concerns raised about the condition of the property when it was let to the resident … 15 Apr 2024 Reasonable Redress Regenda Limited (202321067) Case 202321067 · Financial The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two … 15 Apr 2024 Maladministration Rochdale Boroughwide Housing Limited (202227356) Case 202227356 · Managing Relations The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating … 15 Apr 2024 Maladministration Sovereign Network Homes (202302717) Case 202302717 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint. 12 Apr 2024 No Maladministration Hammersmith and Fulham Council (202206797) Case 202206797 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring. 12 Apr 2024 Maladministration Home Group Limited (202214508) Case 202214508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a garden fence. 12 Apr 2024 Reasonable Redress London Borough of Newham (202305405) Case 202305405 · Financial The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.