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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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30 Jul 2025 No Maladministration Notting Hill Genesis (202405095) Case 202405095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). … 30 Jul 2025 Maladministration Notting Hill Genesis (202425027) Case 202425027 · Managing Relations The complaint is about the landlord’s handling of: A leak in the property. Damp and mould in the property. Electrical … 30 Jul 2025 Maladministration Onward Homes Limited (202317440) Case 202317440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Kitchen repairs and a kitchen replacement during planned … 30 Jul 2025 Partial Maladministration Peabody Trust (202445927) Case 202445927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports about the standard of … 30 Jul 2025 Maladministration Places for People Group Limited (202438823) Case 202438823 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman … 30 Jul 2025 Partial Maladministration Places for People Group Limited (202441700) Case 202441700 · Information and data management The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports … 30 Jul 2025 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (202331942) Case 202331942 · Estate Management The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated … 30 Jul 2025 Partial Maladministration Richmond Housing Partnership Limited (202445281) Case 202445281 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould. complaint handling. 30 Jul 2025 No Maladministration Sage Homes RP Limited (202444737) Case 202444737 · For profit The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of a defective kitchen … 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202322712) Case 202322712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Lift repairs. Reports of anti-social behaviour. 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202419673) Case 202419673 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. An Occupational Therapist (OT) referral … 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202450881) Case 202450881 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s storage heaters. Electrical costs due to the storage … 30 Jul 2025 Maladministration Sanctuary Housing Association (202451429) Case 202451429 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs affecting: Guttering, drains, and roof tiling. Heating. The kitchen. The … 30 Jul 2025 Partial Maladministration Southern Housing (202439760) Case 202439760 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of discriminatory practices. The landlord’s handling of the resident’s … 30 Jul 2025 Maladministration Southern Housing (202442436) Case 202442436 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports about: Pests. Communal ceiling repairs. 30 Jul 2025 Maladministration Sovereign Network Group (202335064) Case 202335064 · Managing Relations The complaint is about the landlord’s handling of replacement kitchen flooring. We have also considered the landlord’s handling of the … 30 Jul 2025 Partial Maladministration Stonewater Limited (202317567) Case 202317567 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaints about: Fencing. Bias. Anti-social behaviour (ASB). Compensation for rent … 30 Jul 2025 Reasonable Redress The Riverside Group Limited (202423021) Case 202423021 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs. 30 Jul 2025 Partial Maladministration West Kent Housing Association (202327097) Case 202327097 · Managing Relations The complaint is about the landlord's handling of the resident’s requests about windows repairs. We have also considered the landlord’s … 30 Jul 2025 Outside Jurisdiction Winchester City Council (202226500) Case 202226500 · Local Authority / ALMO or TMO The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while … 29 Jul 2025 Partial Maladministration Aster Group Limited (202405025) Case 202405025 · Managing Relations The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. … 29 Jul 2025 Partial Maladministration Citizen Housing Group Limited (202431377) Case 202431377 · Financial The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of issues with damp and … 29 Jul 2025 Maladministration Greenoak Housing Association Limited (202422658) Case 202422658 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould in the property. 29 Jul 2025 Partial Maladministration Leeds City Council (202430014) Case 202430014 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint. 29 Jul 2025 Mediation London Borough of Croydon (202408427) Case 202408427 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial … 29 Jul 2025 Partial Maladministration London Borough of Wandsworth (202429783) Case 202429783 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated … 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202214684) Case 202214684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint. 29 Jul 2025 Maladministration London & Quadrant Housing Trust (202333129) Case 202333129 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. … 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202434063) Case 202434063 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This … 29 Jul 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202332990) Case 202332990 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred … 29 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202441394) Case 202441394 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould. 29 Jul 2025 Outside Jurisdiction Moat Homes Limited (202210756) Case 202210756 · Old Property Condition categories The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest … 29 Jul 2025 Maladministration Origin Housing Limited (202435202) Case 202435202 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the … 29 Jul 2025 Partial Maladministration Peabody Trust (202310582) Case 202310582 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the … 29 Jul 2025 Partial Maladministration Peter Bedford Housing Association Limited (202447782) Case 202447782 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December … 29 Jul 2025 Partial Maladministration Regenda Limited (202422719) Case 202422719 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal … 29 Jul 2025 Maladministration Rochdale Boroughwide Housing Limited (202431813) Case 202431813 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the garden and external doors. 29 Jul 2025 Reasonable Redress Selwood Housing Society Limited (202414890) Case 202414890 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, … 29 Jul 2025 Partial Maladministration Southern Housing (202403970) Case 202403970 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be rehoused. Reports of antisocial behaviour (ASB). Reports … 29 Jul 2025 Partial Maladministration Southern Housing (202415124) Case 202415124 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about cracks to the bedroom ceiling. The associated complaint. 29 Jul 2025 Maladministration Sovereign Network Group (202442392) Case 202442392 · Managing Relations REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202319272) Case 202319272 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns regarding estate signage. associated complaint. 29 Jul 2025 Partial Maladministration The Riverside Group Limited (202440889) Case 202440889 · Managing Relations This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the … 29 Jul 2025 Maladministration Thurrock Council (202417686) Case 202417686 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour. 29 Jul 2025 Partial Maladministration Your Housing Group Limited (202428001) Case 202428001 · Managing Relations The complaint is about the landlord's handling of: Repairs following the resident’s report of a burst water pipe under the … 28 Jul 2025 Maladministration Acis Group Limited (202331973) Case 202331973 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s … 28 Jul 2025 Outside Jurisdiction London Borough of Camden Council (202406073) Case 202406073 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs … 28 Jul 2025 Partial Maladministration London Borough of Enfield (202327727) Case 202327727 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The … 28 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202435920) Case 202435920 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the resident’s property. 28 Jul 2025 Maladministration London Borough of Lambeth (202419540) Case 202419540 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in.