Camden Council (202311116)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and ceilings.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
ForHousing Limited (202209394)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The associated complaints.
Hyde Housing Association Limited (202228916)
The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling.
Ipswich Borough Council (202301620)
The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has also considered whether the landlord took into account its duties under the Equality Act 2010. The landlords handling of the residents complaint.
Islington Council (202302541)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould including associated repairs to air vents. Associated formal complaint.
Lambeth Council (202229266)
The complaint is about the landlord’s handling of a replacement door.
Lewisham Council (202227774)
The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Ealing (202224334)
REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202229958)
The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the landlord’s: Communication. Complaint handling.
Longhurst Group Limited (202303682)
This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at his block.
Mid Devon District Council (202232822)
The complaint is about the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling of repairs to the toilet. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.
Midland Heart Limited (202010407)
The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace a skylight. The resident’s request for a new front door. The installation of a communal light sensor switch. The correspondence it sent to the resident as part of the gas …
Moat Homes Limited (202311616)
The resident complains about: concerns of asbestos and the asbestos sampling process damp and mould delays undertaking repairs the associated complaint and the compensation offer.
Onward Homes Limited (202217589)
The complaint is regarding the landlord’s response to reports of a leak. This investigation has also considered the landlord’s complaint handling.
Oxford City Council (202220478)
The complaint is about the landlord’s: response to reports of damp and mould. response to reports about a loss of heating and hot water. complaint handling.
Peabody Trust (202220783)
The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.
Sanctuary Housing Association (202213810)
The complaint is about: The landlords handling of the residents reports of noise nuisance. The landlords handling of the residents reports of poor staff conduct.
Settle Group (202221163)
The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by the resident.
Settle Group (202234776)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing.
A2Dominion Housing Group Limited (202219811)
The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the property. complaint handling. The Ombudsman has also considered the landlord's record keeping.
Beyond Housing Limited (202304137)
The complaint is about the landlord’s handling of: The resident’s report of a rat infestation and subsequent repairs. The resident’s reports of multiple roof leaks and subsequent repairs. The resident’s reports of damp and mould.
Birmingham City Council (202312120)
The complaint is about the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202209327)
The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the property. Damp and mould in the living room. The complaint.
Hammersmith and Fulham Council (202233336)
The complaint is about the landlord’s handling of reports of lack of heating, hot water, and water ingress though the boiler when it rained.
Havering Council (202217236)
The complaint is about the landlord’s: Response to the resident’s: Reports of flooding caused by his shower pump. Request that the landlord pay his insurance excess. Handling of the resident’s complaint.
Hightown Housing Association Limited (202233841)
The complaint is about the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The Service has also considered the landlord’s complaint handling.
Karbon Homes Limited inc Byker Community Trust (202213965)
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202306167)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and homophobic harassment. The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202303298)
The complaint is about: The landlord’s handling of the resident’s requests for a refund of credit in respect of service charges on his former property. The landlord’s complaint handling.
Sanctuary Housing Association (202224162)
The landlord’s response to the resident’s request for soundproofing to be installed in her property.
Stonewater Limited (202214746)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the immersion heater. Associated complaint.
Your Housing Limited (202311434)
The complaint is about the landlord’s handling of the resident’s reports of a fly infestation.
A2Dominion Housing Group Limited (202122223)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident with tenancy warnings. Handling of his associated complaints.
Affordable Housing Communities Limited (202216923)
The complaint is about: The landlord’s response to the resident’s concerns regarding service charge calculations. The service charge increase.
Canterbury City Council (202202145)
The complaint is about the landlord’s response to a request to remove moss from the roof.
Clarion Housing Association Limited (202202278)
The complaint is about: The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of the complaint and the level of compensation offered. The resident’s request to be reimbursed for loss of rental income.
Clarion Housing Association Limited (202219943)
This complaint is about the landlord's response to the resident’s concerns about: The standard of the communal cleaning at his scheme. A rodent infestation at his scheme.
Falcon Housing Association C.I.C (202231755)
The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.
Havering Council (202226938)
The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202224802)
The complaint is about the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp and mould. The associated complaint.
Lambeth Council (202229208)
The complaint is about the landlord’s decision to repair the windows in the resident’s property instead of upgrading them. We have also investigated the landlord’s complaint handling.
LiveWest Homes Limited (202229671)
The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.
London Borough of Hounslow (202229239)
The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202200961)
The complaint is about the landlord’s handling of the resident’s service charge account, and the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202229108)
The complaint is about the landlord’s handling of the resident’s request to: Repair a leak after a contractor’s visit to drain her heating system. Investigate the contractor’s conduct when dealing with the repair. Replace her damaged flooring.
Metropolitan Thames Valley Housing (MTV) (202316879)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to damp. The landlord’s complaint handling.
North Northamptonshire Council (202231781)
The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about the fire evacuation plan. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202234209)
This complaint is about the landlord’s: Response to the resident’s concerns about a service charge refund. Complaint handling.
Notting Hill Genesis (NHG) (202322129)
The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination.
One Housing Group Limited (202311150)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)