Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2023 ×

Showing 2,867 of 16,595 decisions

Decisions

Most recent first
16 Mar 2023 Maladministration Two Rivers Housing (202017334) Case 202017334 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns about the condition of her neighbour’s garden; Handling of … 16 Mar 2023 No Maladministration Wakefield And District Housing Limited (202126183) Case 202126183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of banging pipe noises and electrical issues within the … 15 Mar 2023 Maladministration A2Dominion Housing Group Limited (202105952) Case 202105952 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the … 15 Mar 2023 Maladministration Birmingham City Council (202122179) Case 202122179 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a missing torch following an annual gas safety … 15 Mar 2023 Partial Maladministration London Borough of Hounslow (202120565) Case 202120565 · Managing Relations The complaint concerns: How the landlord handled the replacement of the boiler in the resident’s property. The associated formal complaint … 15 Mar 2023 Reasonable Redress One Vision Housing Limited (202214321) Case 202214321 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her … 14 Mar 2023 Maladministration Haringey London Borough Council (202120299) Case 202120299 · Managing Relations The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also … 14 Mar 2023 Maladministration Hyde Housing Association Limited (202128326) Case 202128326 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and … 14 Mar 2023 Maladministration Incommunities Limited (202118732) Case 202118732 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s Right to Buy application. Associated complaint. 14 Mar 2023 Maladministration London Borough of Ealing (202203160) Case 202203160 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s … 14 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012865) Case 202012865 · Information and data management This complaint is about the landlord’s: Response to the resident’s ongoing damp and mould concerns; Response to the resident’s various … 14 Mar 2023 Partial Maladministration Metropolitan Thames Valley Housing (202208682) Case 202208682 · Managing Relations The complaint is about: The level of compensation offered by the landlord for its handling of boiler repairs. The landlord’s … 14 Mar 2023 No Maladministration Orbit Housing Association Limited (202111421) Case 202111421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a … 14 Mar 2023 Maladministration Paragon Asra Housing Limited (202205060) Case 202205060 · Managing Relations The complaint is about: The landlord’s handling of the resident’s ventilation, skirting, and window repairs. The landlord’s complaint’s handling. 14 Mar 2023 No Maladministration Town and Country Housing (202124061) Case 202124061 · Financial The complaint is about the landlord’s response to the resident’s concerns about his rent account payments. 13 Mar 2023 Reasonable Redress Anchor Hanover Group (202121516) Case 202121516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior … 13 Mar 2023 Reasonable Redress Aster Group Limited (202216405) Case 202216405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to have her windows replaced. 13 Mar 2023 Reasonable Redress BCP Council (202209571) Case 202209571 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 13 Mar 2023 Maladministration Birmingham City Council (202203594) Case 202203594 · Estate Management The complaint is about the landlord’s response to the resident’s reports about a sewage spill that took place in a … 13 Mar 2023 Maladministration Clarion Housing Association Limited (202127854) Case 202127854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s … 13 Mar 2023 Partial Maladministration Connect Housing Association Limited (202113795) Case 202113795 · Health and Safety (inc. building safety) This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home, including internal door … 13 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202116234) Case 202116234 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. … 13 Mar 2023 Maladministration Lambeth Council (202115650) Case 202115650 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling. 13 Mar 2023 No Maladministration Leicester City Council (202119277) Case 202119277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 13 Mar 2023 Partial Maladministration Magenta Living (202208900) Case 202208900 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damaged fences. Handling of the associated complaint. 13 Mar 2023 No Maladministration One Manchester Limited (202123151) Case 202123151 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of condensation, damp and mould and the resulting repairs … 13 Mar 2023 Maladministration Southern Housing Group Limited (202016267) Case 202016267 · Managing Relations The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint. 13 Mar 2023 Maladministration Southwark Council (202122934) Case 202122934 · Managing Relations The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to … 13 Mar 2023 Maladministration Westminster City Council (202125720) Case 202125720 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused … 12 Mar 2023 Reasonable Redress Bolton at Home Limited (202126641) Case 202126641 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom. 12 Mar 2023 Reasonable Redress Grand Union Housing Group Limited (202212586) Case 202212586 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler. 12 Mar 2023 Maladministration Lambeth Council (202204833) Case 202204833 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of … 12 Mar 2023 Reasonable Redress Metropolitan Thames Valley Housing (202210199) Case 202210199 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden … 11 Mar 2023 Maladministration Basildon Borough Council (202204250) Case 202204250 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the … 11 Mar 2023 Partial Maladministration One Vision Housing Limited (202213153) Case 202213153 · Estate Management The complaint is about the landlord’s response to: Reports of overgrown trees in the neighbour’s garden. Request to repair damage … 11 Mar 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202204748) Case 202204748 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a: Leak in the property. Mice infestation in … 10 Mar 2023 Maladministration A2Dominion Housing Group Limited (202113836) Case 202113836 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 10 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202118562) Case 202118562 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building. 10 Mar 2023 Reasonable Redress Gentoo Group Limited (202128308) Case 202128308 · Managing Relations The complaint is about the tone, content and language used in correspondence the residents received from the landlord. 10 Mar 2023 Partial Maladministration Home Group Limited (202123009) Case 202123009 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); response to the resident’s complaint. 10 Mar 2023 Reasonable Redress Newlon Housing Trust (202116050) Case 202116050 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s floorboards. 10 Mar 2023 Partial Maladministration Wiltshire Council (202118464) Case 202118464 · ASB/Abuse/Nuisance The complaint is about: The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202123838) Case 202123838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202127428) Case 202127428 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of … 9 Mar 2023 Partial Maladministration Habinteg Housing Association Limited (202123375) Case 202123375 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: a text sent about a repair. the removal … 9 Mar 2023 Maladministration Haringey London Borough Council (202124512) Case 202124512 · Financial This complaint is about the landlord’s handling of the: 9 Mar 2023 Partial Maladministration Notting Hill Genesis (202113538) Case 202113538 · ASB/Abuse/Nuisance This complaint is about the landlord’s: response to the resident’s: request for alternative accommodation; reports of anti-social behaviour (ASB); reports … 9 Mar 2023 Maladministration Ongo Homes Limited (202209615) Case 202209615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to remove the solar panels from the roof of … 9 Mar 2023 Outside Jurisdiction Sedgemoor District Council (202202263) Case 202202263 · Financial The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s … 9 Mar 2023 Maladministration Selby District Council (202119687) Case 202119687 · Managing Relations