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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 705 of 16,595 decisions

Decisions

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19 Feb 2026 No Maladministration Newlon Housing Trust (202525203) Case 202525203 · Managing Relations Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Feb 2026 Partial Maladministration Nottingham City Council (202526041) Case 202526041 · Local Authority / ALMO or TMO The landlord responded to the resident’s complaint in line with its policies and our Complaint Handling Code (the Code). 19 Feb 2026 Partial Maladministration One Housing Group Limited (202442815) Case 202442815 · Financial Decision Case ID 202442815 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202408415) Case 202408415 · Local Authority / ALMO or TMO Decision Case ID 202408415 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 19 Feb 2026 Partial Maladministration Sovereign Network Group (202526784) Case 202526784 · ASB/Abuse/Nuisance The landlord met its response timescale at stage 1. Its stage 2 response was issued one day outside its stated … 19 Feb 2026 Reasonable Redress Stonewater Limited (202424991) Case 202424991 · Old Complaints Handling categories Decision Case ID 202424991 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 19 February 2026 … 18 Feb 2026 Partial Maladministration Brighter Places (202517415) Case 202517415 · Health and Safety (inc. building safety) Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February … 18 Feb 2026 No Maladministration Clarion Housing Association Limited (202324653) Case 202324653 · Financial Decision Case ID 202324653 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 18 Feb 2026 Mediation Hyde Housing Association Limited (202411990) Case 202411990 · Financial Decision Case ID 202411990 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 18 Feb 2026 Reasonable Redress Legal and General Affordable Homes Limited (202436224) Case 202436224 · For profit Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured … 18 Feb 2026 Maladministration London Borough of Islington (202327699) Case 202327699 · Local Authority / ALMO or TMO The landlord did not identify the resident’s emails from November 2023 as a formal complaint. This caused a delay in … 18 Feb 2026 Partial Maladministration London Borough of Lewisham (202441034) Case 202441034 · Local Authority / ALMO or TMO Decision Case ID 202441034 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 18 Feb 2026 Partial Maladministration Moat Homes Limited (202418979) Case 202418979 · Financial Decision Case ID 202418979 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 … 18 Feb 2026 Partial Maladministration One Manchester Limited (202335229) Case 202335229 · Managing Relations Decision Case ID 202335229 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 18 Feb 2026 Partial Maladministration Peabody Trust (202420302) Case 202420302 · Managing Relations Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February … 18 Feb 2026 No Maladministration Settle Group (202440375) Case 202440375 · Financial Decision Case ID 202440375 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Leaseholder Date 18 February 2026 … 18 Feb 2026 Maladministration Southwark Council (202503168) Case 202503168 · Local Authority / ALMO or TMO Please Decision Case ID 202503168 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Feb 2026 Partial Maladministration Sovereign Network Group (202323128) Case 202323128 · ASB/Abuse/Nuisance Decision Case ID 202323128 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Feb 2026 No Maladministration The Guinness Partnership Limited (202405588) Case 202405588 · Financial Decision Case ID 202405588 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Feb 2026 Maladministration The Riverside Group Limited (202310728) Case 202310728 · Financial Decision Case ID 202310728 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Partial Maladministration Basildon Borough Council (202444059) Case 202444059 · Local Authority / ALMO or TMO Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202444105) Case 202444105 · Managing Relations Decision Case ID 202444105 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 17 Feb 2026 Partial Maladministration Housing For Women (202518973) Case 202518973 · Information and data management Decision Case ID 202518973 Decision type Investigation Landlord Housing For Women Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Feb 2026 Maladministration Karibu Community Homes Limited (202426405) Case 202426405 · Managing Relations Decision Case ID 202426405 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Outside Jurisdiction London Borough of Barnet (202335209) Case 202335209 · Local Authority / ALMO or TMO Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date … 17 Feb 2026 Maladministration London Borough of Lambeth (202424377) Case 202424377 · Local Authority / ALMO or TMO Decision Case ID 202424377 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202346774) Case 202346774 · Managing Relations Decision Case ID 202346774 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Feb 2026 Partial Maladministration Magna Housing Limited (202433807) Case 202433807 · Managing Relations Decision Case ID 202433807 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Feb 2026 Partial Maladministration Midland Heart Limited (202327137) Case 202327137 · Managing Relations Decision Case ID 202327137 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Feb 2026 Partial Maladministration Notting Hill Genesis (202413821) Case 202413821 · Managing Relations Decision Case ID 202413821 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Feb 2026 Maladministration One Housing Group Limited (202424907) Case 202424907 · Managing Relations Decision Case ID 202424907 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Maladministration Royal Borough Of Greenwich (202218428) Case 202218428 · Local Authority / ALMO or TMO Decision Case ID 202218428 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 17 Feb 2026 Partial Maladministration Southwark Council (202403106) Case 202403106 · Local Authority / ALMO or TMO Decision Case ID 202403106 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 17 Feb 2026 Reasonable Redress The Guinness Partnership Limited (202447598) Case 202447598 · Financial Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Partial Maladministration Torus62 Limited (202445799) Case 202445799 · Managing Relations Decision Case ID 202445799 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February … 17 Feb 2026 Maladministration Tower Hamlets Community Housing (202440368) Case 202440368 · Financial Decision Case ID 202440368 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Shared Ownership Date … 16 Feb 2026 Partial Maladministration A2Dominion Housing Group Limited (202421949) Case 202421949 · Managing Relations Decision Case ID 202421949 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Feb 2026 Partial Maladministration Cornwall Housing Limited (202515950) Case 202515950 · Managing Relations Decision Case ID 202515950 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 16 Feb 2026 Maladministration Eastbourne Borough Council (202418573) Case 202418573 · Local Authority / ALMO or TMO Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 16 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202424550) Case 202424550 · Local Authority / ALMO or TMO Decision Case ID 202424550 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 16 Feb 2026 No Maladministration LiveWest Homes Limited (202341745) Case 202341745 · ASB/Abuse/Nuisance Decision Case ID 202341745 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Feb 2026 Partial Maladministration London Borough of Lambeth (202520647) Case 202520647 · Managing Relations Decision Case ID 202520647 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 16 Feb 2026 Maladministration London Borough of Lewisham (202442163) Case 202442163 · Local Authority / ALMO or TMO Decision Case ID 202442163 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 16 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202423763) Case 202423763 · Managing Relations Decision Case ID 202423763 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Feb 2026 Partial Maladministration Orbit Group Limited (202412985) Case 202412985 · Financial Decision Case ID 202412985 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 … 16 Feb 2026 Maladministration Sheffield City Council (202432792) Case 202432792 · Local Authority / ALMO or TMO Decision Case ID 202432792 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 … 16 Feb 2026 Partial Maladministration Southern Housing (202423371) Case 202423371 · Financial Decision Case ID 202423371 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 February … 16 Feb 2026 Partial Maladministration Southern Housing (202527975) Case 202527975 · Managing Relations Decision Case ID 202527975 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 February … 16 Feb 2026 Maladministration Sovereign Network Group (202527805) Case 202527805 · Managing Relations Decision Case ID 202527805 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202400039) Case 202400039 · Managing Relations Decision Case ID 202400039 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date …