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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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10 Dec 2024 No Maladministration Accent Housing Limited (202300518) Case 202300518 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: His requests for a detailed breakdown of service … 10 Dec 2024 Partial Maladministration Birmingham City Council (202226339) Case 202226339 · Managing Relations The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and … 10 Dec 2024 Maladministration Haringey London Borough Council (202402848) Case 202402848 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint … 10 Dec 2024 Maladministration Livv Housing Group (202414782) Case 202414782 · Managing Relations The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the … 10 Dec 2024 Maladministration London Borough of Newham (202222853) Case 202222853 · ASB/Abuse/Nuisance The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has … 10 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202310991) Case 202310991 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling. 10 Dec 2024 Maladministration Red Kite Community Housing Limited (202317139) Case 202317139 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling. 10 Dec 2024 Maladministration Southend-on-Sea City Council (202317488) Case 202317488 · Old Property Condition categories The complaint is about the landlord’s handling of the resident's reports about: A leak, damp and mould and subsequent damage … 9 Dec 2024 Maladministration Clarion Housing Association Limited (202345917) Case 202345917 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling. 9 Dec 2024 Partial Maladministration Great Places Housing Association (202336059) Case 202336059 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours. 9 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202324497) Case 202324497 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 9 Dec 2024 Maladministration Notting Hill Genesis (NHG) (202300424) Case 202300424 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 9 Dec 2024 No Maladministration Peabody Trust (202223158) Case 202223158 · Old Complaints Handling categories REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 9 Dec 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202217273) Case 202217273 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated … 9 Dec 2024 Maladministration Torus62 Limited (202320438) Case 202320438 · Managing Relations The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling. 9 Dec 2024 Maladministration Wandsworth Council (202343422) Case 202343422 · Managing Relations The complaint is about the landlord’s handling of water leaking into the resident’s property. The Ombudsman has also taken the … 6 Dec 2024 Reasonable Redress Camden Council (202322143) Case 202322143 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system. 6 Dec 2024 Maladministration Leeds City Council (202327705) Case 202327705 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property. 6 Dec 2024 Partial Maladministration London Borough of Hackney (202225946) Case 202225946 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front … 6 Dec 2024 Maladministration Peabody Trust (202228723) Case 202228723 · Managing Relations The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling. 6 Dec 2024 Maladministration Peabody Trust (202231355) Case 202231355 · Information and data management The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 6 Dec 2024 Maladministration Poplar Housing And Regeneration Community Association Limited (202229979) Case 202229979 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint. 6 Dec 2024 No Maladministration Thirteen Housing Group Limited (202308820) Case 202308820 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of pests within the property. 5 Dec 2024 No Maladministration Birmingham City Council (202230143) Case 202230143 · Financial The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection … 5 Dec 2024 Partial Maladministration Great Places Housing Association (202306364) Case 202306364 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports that the window cleaning was not being performed. The … 5 Dec 2024 Maladministration Great Places Housing Association (202310469) Case 202310469 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. The Ombudsman has also considered … 5 Dec 2024 Maladministration Haringey London Borough Council (202313685) Case 202313685 · Information and data management The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. … 5 Dec 2024 Maladministration Lambeth Council (202327473) Case 202327473 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of repairs to the windows. The Ombudsman has also investigated the landlord’s … 5 Dec 2024 Maladministration Lewisham Council (202346860) Case 202346860 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 5 Dec 2024 Partial Maladministration Peabody Trust (202321675) Case 202321675 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. … 5 Dec 2024 Partial Maladministration Town and Country Housing (202328175) Case 202328175 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); associated complaint. 4 Dec 2024 Partial Maladministration GreenSquareAccord Limited (202334343) Case 202334343 · Old Complaints Handling categories The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints. 4 Dec 2024 Maladministration Hyde Housing Association Limited (202319093) Case 202319093 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 4 Dec 2024 Partial Maladministration Islington Council (202308662) Case 202308662 · Financial The complaint is about the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered … 4 Dec 2024 Maladministration Kirklees Council (202325823) Case 202325823 · Managing Relations The complaint is about the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the … 4 Dec 2024 Partial Maladministration Leeds City Council (202315432) Case 202315432 · Estate Management The complaint is about the landlord’s handling of: 4 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217703) Case 202217703 · Managing Relations The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A … 4 Dec 2024 Maladministration Orbit Housing Association Limited (202348692) Case 202348692 · Financial The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and … 4 Dec 2024 Reasonable Redress Paradigm Housing Group Limited (202324683) Case 202324683 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property. 4 Dec 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202401031) Case 202401031 · Financial The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls … 4 Dec 2024 Partial Maladministration Soha Housing Limited (202301865) Case 202301865 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. … 4 Dec 2024 Maladministration Sovereign Network Homes (202232633) Case 202232633 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to the leaseholder’s request for information about the renewal of cavity wall insulation … 4 Dec 2024 Partial Maladministration Thanet District Council (202227258) Case 202227258 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould. 3 Dec 2024 Maladministration Clarion Housing Association Limited (202324940) Case 202324940 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 3 Dec 2024 Outside Jurisdiction Cognatum Estates Ltd (202302873) Case 202302873 · Financial The complaint is about the landlord's handling of the resident’s concerns about: The level of service charges. The administration of … 3 Dec 2024 Reasonable Redress Hexagon Housing Association Limited (202307744) Case 202307744 · Old Property Condition migrated-2025 The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. … 3 Dec 2024 Maladministration Lambeth Council (202230233) Case 202230233 · Old Property Condition migrated-2025 The complaint is about the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his … 3 Dec 2024 Partial Maladministration Midland Heart Limited (202225075) Case 202225075 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The … 3 Dec 2024 Maladministration Northumberland Council (202324329) Case 202324329 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the … 3 Dec 2024 No Maladministration Sanctuary Housing Association (202319144) Case 202319144 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of the neighbours feeding the birds. Measures to prevent …