Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2022 ×

Showing 1,960 of 16,595 decisions

Decisions

Most recent first
6 Nov 2022 Maladministration Longhurst Group Limited (202119021) Case 202119021 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring. 6 Nov 2022 Maladministration Paragon Asra Housing Limited (202200720) Case 202200720 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 4 Nov 2022 Partial Maladministration Futures Housing Group Limited (202125641) Case 202125641 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and his subsequent request for … 4 Nov 2022 Partial Maladministration Great Places Housing Association (202203383) Case 202203383 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s electric heaters. The landlord’s handling of the associated … 4 Nov 2022 Maladministration London Borough of Ealing (202113706) Case 202113706 · Occupancy Rights The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding … 4 Nov 2022 Reasonable Redress London & Quadrant Housing Trust (202107191) Case 202107191 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leaking bath. 4 Nov 2022 No Maladministration Newham Council (202123428) Case 202123428 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: overcrowding; damp and mould; the replacement of her … 4 Nov 2022 No Maladministration Notting Hill Genesis (202006766) Case 202006766 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reports of: The resident’s intercom being intentionally switched off … 4 Nov 2022 Partial Maladministration One Vision Housing Limited (202204268) Case 202204268 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to the roof and the associated … 4 Nov 2022 Maladministration Onward Homes Limited (202127520) Case 202127520 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request … 4 Nov 2022 Reasonable Redress Orbit Group Limited (202202137) Case 202202137 · Financial The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint. 4 Nov 2022 Partial Maladministration Thrive Homes Limited (202123661) Case 202123661 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the reports of anti-social behaviour (ASB) and its handling of the relevant … 4 Nov 2022 No Maladministration Town and Country Housing (202204916) Case 202204916 · Health and Safety (inc. building safety) The complaint is about: The suitability of the support offered to the resident during the repair works to the lift. … 3 Nov 2022 No Maladministration Brentwood Borough Council (202013898) Case 202013898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris. 3 Nov 2022 Maladministration Haringey London Borough Council (202202745) Case 202202745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 3 Nov 2022 Maladministration Hyde Housing Association Limited (202207146) Case 202207146 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint. 3 Nov 2022 Maladministration Peabody Trust (202113293) Case 202113293 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports. 3 Nov 2022 Reasonable Redress Thirteen Housing Group Limited (202128300) Case 202128300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the … 3 Nov 2022 Reasonable Redress Town and Country Housing (202205381) Case 202205381 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak that caused damage to her ceiling. 2 Nov 2022 No Maladministration Broadland Housing Association Limited (202200995) Case 202200995 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; … 2 Nov 2022 Partial Maladministration Havering Council (202116597) Case 202116597 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour and noise nuisance by their neighbour. … 2 Nov 2022 Maladministration Notting Hill Genesis (202203445) Case 202203445 · ASB/Abuse/Nuisance The complaint is about the landlord’s implementation of contact restrictions on the resident. 2 Nov 2022 Partial Maladministration Southwark Council (202202296) Case 202202296 · Managing Relations REPORT COMPLAINT 202202296 Southwark Council 1 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Nov 2022 Partial Maladministration Estuary Housing Association Limited (202201376) Case 202201376 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns regarding the security of the communal bike store following … 1 Nov 2022 Maladministration GreenSquareAccord Limited (202206869) Case 202206869 · Managing Relations The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation. 1 Nov 2022 No Maladministration YMCA St Paul’s Group (202125060) Case 202125060 · Financial The complaint is about the landlord’s: disposal of the resident's possessions and the subsequent level of compensation offered; complaints handling. 31 Oct 2022 Partial Maladministration Arawak Walton Housing Association Limited (201702731) Case 201702731 · Estate Management The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living … 31 Oct 2022 Reasonable Redress Chelmer Housing Partnership Limited (202203818) Case 202203818 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property. 31 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202100551) Case 202100551 · Managing Relations This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response … 31 Oct 2022 Reasonable Redress Clarion Housing Association Limited (202110226) Case 202110226 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes. 31 Oct 2022 Maladministration Clarion Housing Association Limited (202113111) Case 202113111 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes … 31 Oct 2022 Maladministration East Suffolk Council (202206499) Case 202206499 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the replacement of the windows in the property. 31 Oct 2022 No Maladministration Hyde Housing Association Limited (202106822) Case 202106822 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The … 31 Oct 2022 Partial Maladministration Livv Housing Group (202207745) Case 202207745 · Managing Relations The complaint is about: The landlord’s handling of the repairs carried out to the bathroom tiling within the property. The … 31 Oct 2022 No Maladministration London Borough of Hackney (202114496) Case 202114496 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property. 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202007591) Case 202007591 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, … 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202009492) Case 202009492 · Estate Management This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the … 31 Oct 2022 Outside Jurisdiction Newlon Housing Trust (202205679) Case 202205679 · Moving/Buying/Selling Home The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently … 31 Oct 2022 Partial Maladministration Nottingham Community Housing Association Limited (202011796) Case 202011796 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window … 31 Oct 2022 Partial Maladministration Notting Hill Genesis (202102541) Case 202102541 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: an external wall requiring repair following a roof … 31 Oct 2022 No Maladministration Peabody Trust (201910758) Case 201910758 · Managing Relations The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar … 31 Oct 2022 No Maladministration Peabody Trust (202114643) Case 202114643 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. … 31 Oct 2022 Outside Jurisdiction Peabody Trust (202117911) Case 202117911 · Old Property Condition migrated-2025 The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to … 31 Oct 2022 Reasonable Redress Sanctuary Housing Association (202126153) Case 202126153 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her … 31 Oct 2022 No Maladministration The Guinness Partnership Limited (202124118) Case 202124118 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of pests in the property. 31 Oct 2022 Reasonable Redress Tower Hamlets Community Housing (202008313) Case 202008313 · Financial The complaint is about the landlord’s response to the resident's concerns about the services it provides and the service charges … 31 Oct 2022 Maladministration Westminster City Council (202012451) Case 202012451 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 31 Oct 2022 Maladministration Wolverhampton City Council (202123355) Case 202123355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property. 28 Oct 2022 Outside Jurisdiction Abri Group Limited (202203225) Case 202203225 · Managing Relations The complaint is about the landlord's actions following the death of the resident’s neighbour. 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202102177) Case 202102177 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was …