Longhurst Group Limited (202119021)
The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Paragon Asra Housing Limited (202200720)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
Futures Housing Group Limited (202125641)
The complaint is about the landlord’s handling of: The resident’s report of damp and mould and his subsequent request for compensation. The formal complaint into this matter. The resident’s reports of cracks and poor insulation in the property.
Great Places Housing Association (202203383)
The complaint is about: The landlord’s handling of repairs to the resident’s electric heaters. The landlord’s handling of the associated complaint.
London Borough of Ealing (202113706)
The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding of the leasehold agreement.
London & Quadrant Housing Trust (202107191)
The complaint is about the landlord’s response to the resident’s report of a leaking bath.
Newham Council (202123428)
The complaint is about the landlord’s response to the resident’s reports about: overcrowding; damp and mould; the replacement of her kitchen; pest infestations. The complaint is also about the landlord’s complaints handling.
Notting Hill Genesis (202006766)
The resident’s complaint is about: The landlord’s response to the resident’s reports of: The resident’s intercom being intentionally switched off by staff. Concierge staff leaving bins in communal areas and blocking access. Emails from concierge staff to residents that the resident found threatening. An incident of a loss of electric …
One Vision Housing Limited (202204268)
The complaint is about the landlord’s handling of: The resident’s reports of repair issues to the roof and the associated squirrel infestation. The resident’s request for the compensation offered by the landlord to be donated to charity.
Onward Homes Limited (202127520)
The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request for the kitchen to be renewed. The landlord’s complaint handling.
Orbit Group Limited (202202137)
The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint.
Thrive Homes Limited (202123661)
The complaint is about: The landlord’s response to the reports of anti-social behaviour (ASB) and its handling of the relevant documentation. The landlord’s response to the resident’s request to be rehoused due to the impact of the ASB on the resident.
Town and Country Housing (202204916)
The complaint is about: The suitability of the support offered to the resident during the repair works to the lift. The landlord’s handling of the gas safety check.
Brentwood Borough Council (202013898)
The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris.
Haringey London Borough Council (202202745)
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
Hyde Housing Association Limited (202207146)
The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint.
Peabody Trust (202113293)
This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.
Thirteen Housing Group Limited (202128300)
The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp and water leaks in the property.
Town and Country Housing (202205381)
The complaint is about the landlord’s handling of the resident’s report of a leak that caused damage to her ceiling.
Broadland Housing Association Limited (202200995)
The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in particular the advice provided on the condition of her property.
Havering Council (202116597)
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour and noise nuisance by their neighbour. The landlord’s handling of the resident’s request for a management transfer. The landlord’s complaints handling.
Notting Hill Genesis (202203445)
The complaint is about the landlord’s implementation of contact restrictions on the resident.
Southwark Council (202202296)
REPORT COMPLAINT 202202296 Southwark Council 1 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Estuary Housing Association Limited (202201376)
The complaint is about: The landlord’s response to the resident’s concerns regarding the security of the communal bike store following the theft of two bikes. The landlord’s handling of the associated complaint.
GreenSquareAccord Limited (202206869)
The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation.
YMCA St Paul’s Group (202125060)
The complaint is about the landlord’s: disposal of the resident's possessions and the subsequent level of compensation offered; complaints handling.
Arawak Walton Housing Association Limited (201702731)
The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living room and kitchen, draughts from the windows and front door; heating in the property, broken floorboards, and electrics. The landlord's response to the resident’s concerns about grounds maintenance and gardening.
Chelmer Housing Partnership Limited (202203818)
The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property.
Clarion Housing Association Limited (202100551)
This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response to the resident’s concerns about the major works and related consultation process; The landlord’s response to the resident’s reports of repairs to communal areas; The landlord’s complaint handling.
Clarion Housing Association Limited (202110226)
The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes.
Clarion Housing Association Limited (202113111)
The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes during the mutual exchange process.
East Suffolk Council (202206499)
The complaint concerns how the landlord handled the replacement of the windows in the property.
Hyde Housing Association Limited (202106822)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.
Livv Housing Group (202207745)
The complaint is about: The landlord’s handling of the repairs carried out to the bathroom tiling within the property. The landlord’s associated complaint handling.
London Borough of Hackney (202114496)
The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property.
London & Quadrant Housing Trust (202007591)
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.
London & Quadrant Housing Trust (202009492)
This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the repairs to the front door the resident’s reports of the condition of the garden.
Newlon Housing Trust (202205679)
The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently moved into.
Nottingham Community Housing Association Limited (202011796)
This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window repairs to the aerial.
Notting Hill Genesis (202102541)
The complaint is about the landlord’s response to the resident’s reports of: an external wall requiring repair following a roof leak. faulty CCTV. anti-social behaviour including drug dealing and prostitution. damaged and dirty communal carpets. a delay in providing information about her rent and service charge. poor complaints handling
Peabody Trust (201910758)
The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar panel connected to this. The Ombudsman has also considered the landlord’s complaints handling.
Peabody Trust (202114643)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. Repair to a leak in the resident’s property. This service has also considered the landlord’s complaint handling.
Peabody Trust (202117911)
The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.
Sanctuary Housing Association (202126153)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her request for reimbursement for items damaged by the damp and mould. The landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202124118)
The complaint is about the landlord’s response to the resident’s reports of pests in the property.
Tower Hamlets Community Housing (202008313)
The complaint is about the landlord’s response to the resident's concerns about the services it provides and the service charges for these.
Westminster City Council (202012451)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the associated complaint.
Wolverhampton City Council (202123355)
The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property.
Abri Group Limited (202203225)
The complaint is about the landlord's actions following the death of the resident’s neighbour.
Clarion Housing Association Limited (202102177)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was let to her. The landlord’s handling of the resident’s reports of a mouldy kitchen. The landlord’s handling of the resident’s request for pipes in the kitchen to be boxed-in. The …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)