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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

Most recent first
31 Jul 2025 Reasonable Redress Richmond Housing Partnership Limited (202443255) Case 202443255 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 31 Jul 2025 Partial Maladministration Royal Borough Of Greenwich (202423045) Case 202423045 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). communications with the resident. handling … 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202337231) Case 202337231 · Managing Relations The complaint is about the landlord’s handling of: A garage door repair. The associated complaint. 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202409928) Case 202409928 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of … 31 Jul 2025 Maladministration Sanctuary Housing Association (202428716) Case 202428716 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jul 2025 Partial Maladministration Southern Housing (202325387) Case 202325387 · Financial The complaint is about: the increase in the costs of the resident’s service charge. the landlord’s handling of the resident’s … 31 Jul 2025 Partial Maladministration Southern Housing (202441914) Case 202441914 · Financial The complaint is about the landlord’s handling of the resident’s reports of: damp and mould leaks window repairs damage to … 31 Jul 2025 Maladministration Southwark Council (202441646) Case 202441646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The … 31 Jul 2025 No Maladministration Stevenage Borough Council (202325937) Case 202325937 · Planned Works The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes … 31 Jul 2025 Maladministration Together Housing Association Limited (202317601) Case 202317601 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint. 31 Jul 2025 Maladministration Together Housing Association Limited (202422693) Case 202422693 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and … 31 Jul 2025 Partial Maladministration Together Housing Association Limited (202438425) Case 202438425 · ASB/Abuse/Nuisance REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2025 Maladministration Torus62 Limited (202440567) Case 202440567 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the windows. 31 Jul 2025 Partial Maladministration Vivid Housing Limited (202320014) Case 202320014 · Managing Relations The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of … 31 Jul 2025 Partial Maladministration Vivid Housing Limited (202442572) Case 202442572 · Responsive repairs/activity The resident’s complaint is about the landlord's response to his reports about: the condition of his windows. damp and mould … 31 Jul 2025 Maladministration WATMOS Community Homes (202426754) Case 202426754 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to be moved. The Ombudsman … 30 Jul 2025 Maladministration Adur District Council (202407076) Case 202407076 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in … 30 Jul 2025 Reasonable Redress Birmingham City Council (202403026) Case 202403026 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 30 Jul 2025 Maladministration Birmingham City Council (202420180) Case 202420180 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling. 30 Jul 2025 Maladministration Bristol City Council (202431904) Case 202431904 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated … 30 Jul 2025 Maladministration East Midlands Housing Group Limited (202434304) Case 202434304 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in … 30 Jul 2025 Maladministration Gateway Housing Association Limited (202445270) Case 202445270 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak. 30 Jul 2025 Maladministration Great Places Housing Association (202448198) Case 202448198 · Managing Relations The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint … 30 Jul 2025 Partial Maladministration GreenSquareAccord Limited (202433034) Case 202433034 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Jul 2025 Maladministration Haringey London Borough Council (202442926) Case 202442926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a … 30 Jul 2025 Maladministration Harlow District Council (202432277) Case 202432277 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp … 30 Jul 2025 Maladministration Hyde Housing Association Limited (202328142) Case 202328142 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint. 30 Jul 2025 Maladministration Incommunities Limited (202318264) Case 202318264 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould, and the associated remedial repairs. 30 Jul 2025 No Maladministration Jigsaw Homes Group Limited (202424905) Case 202424905 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. … 30 Jul 2025 Partial Maladministration London Borough of Camden Council (202402324) Case 202402324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. … 30 Jul 2025 Maladministration London Borough of Camden Council (202419803) Case 202419803 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into … 30 Jul 2025 Maladministration London Borough of Camden Council (202430722) Case 202430722 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: A bathroom window repair. The associated complaint. 30 Jul 2025 Maladministration London Borough of Hounslow (202315608) Case 202315608 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV … 30 Jul 2025 Reasonable Redress London Borough of Islington (202426388) Case 202426388 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred … 30 Jul 2025 Partial Maladministration London Borough of Islington (202432335) Case 202432335 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and … 30 Jul 2025 Maladministration London Borough of Lewisham (202415441) Case 202415441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint. 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202415887) Case 202415887 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual … 30 Jul 2025 Maladministration London Borough of Lewisham (202424526) Case 202424526 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint. 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202437098) Case 202437098 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202217681) Case 202217681 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416390) Case 202416390 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202418210) Case 202418210 · Managing Relations The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling. 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202426203) Case 202426203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202430881) Case 202430881 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202431389) Case 202431389 · Managing Relations The complaint is about: The effects of disrepair on the value of the resident’s property. The landlord’s handling of leaks, … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202441876) Case 202441876 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202445604) Case 202445604 · Health and Safety (inc. building safety) The complaint is about the landlord’s communications with the resident in relation to building safety. 30 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202330415) Case 202330415 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated work. Kitchen, bathroom, window, … 30 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202441975) Case 202441975 · Managing Relations REPORT COMPLAINT 202441975 Metropolitan Thames Valley Housing (MTV) 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and … 30 Jul 2025 Maladministration Notting Hill Genesis (202320998) Case 202320998 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate and access to her …