Sanctuary Housing Association (202420940)
The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at her property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202441504)
REPORT COMPLAINT 202441504 Sanctuary Housing Association 15 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southern Housing (202413945)
The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of way. Reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202347800)
The complaint is about the landlord’s response to the resident’s concerns about her garden path.
The Guinness Partnership Limited (202405704)
The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door.
The Guinness Partnership Limited (202407989)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler.
The Riverside Group Limited (202347969)
The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.
Watford Community Housing Trust (202428513)
The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns about fire safety. The landlord’s response to the resident’s concerns about disruption caused by major works and her request to be moved. We have also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202447121)
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
Abri Group Limited (202420324)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Amplius Living (202417094)
The resident’s complaint is about the landlord’s: Response to reports of a faulty Air Source Heat Pump (ASHP). Handling of the associated complaint.
Housing 21 (202347346)
The complaint is about the resident’s report of the landlord’s response about: The rent account. A community bike project. Parking. Damage to a carpet following a leak.
Leicester City Council (202340066)
This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about the risks posed by trees in their back garden.
Leicester City Council (202443155)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
London Borough of Ealing (202334976)
The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London Borough of Ealing (202447207)
The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign up and subsequently found the kitchen too small for appliances. Request of a second entrance door key. Associated complaint.
London Borough of Lambeth (202402913)
The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring garden overgrown. Concerns regarding the tree trunk in his garden.
London Borough of Wandsworth (202442912)
The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in the property. The resident’s request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202207166)
The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (202400842)
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the communal areas of the property. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202413317)
The resident’s complaint is about the landlord’s handling of a window repair. We have also considered the landlord’s handling of the associated complaint.
North West Leicestershire District Council (202419956)
The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling.
Notting Hill Genesis (202321669)
The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing roof tiles. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202422116)
The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.
One Housing Group Limited (202444402)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.
Peabody Trust (202421457)
The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint.
Platform Housing Group Limited (202429868)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.
Sanctuary Housing Association (202422397)
The complaint is about the landlord’s handling of repairs to a defective toilet.
South Derbyshire District Council (202347884)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.
Southern Housing (202401999)
The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.
The Guinness Partnership Limited (202337438)
The complaint is about the landlord's handling of the resident’s reports of pests.
Wolverhampton City Council (202344654)
The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated complaint
Epping Forest District Council (202444665)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.
London Borough of Lambeth (202334778)
The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of the associated complaint.
London Borough of Tower Hamlets (202345104)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated complaint.
London Borough of Waltham Forest (202440600)
The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports of items left in communal areas. Complaint handling.
London & Quadrant Housing Trust (202330012)
REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (202341288)
The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202342298)
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs to the boiler. complaint.
London & Quadrant Housing Trust (202343946)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. Request to move due to overcrowding. We have also investigated the landlord’s complaint handling.
Notting Hill Genesis (202344083)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s reports about its staff’s conduct. Complaint handling.
Onward Homes Limited (202319139)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The associated complaint.
Orbit Housing Association Limited (202420907)
The complaint is about the landlord’s handling of repairs to the communal washing machines.
Paragon Asra Housing Limited (202325350)
The complaint is about the landlord’s handling of the resident’s reports of a wet room leak.
Royal Borough Of Greenwich (202330963)
The complaint is about the landlord’s handling of the resident’s: Concerns about the temperature in her child’s bedroom. Housing Application We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202447865)
The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling.
Southend on Sea City Council (202347584)
The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. Reports of a fence repair.
Southern Housing (202325518)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.
Southern Housing (202344402)
The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. The landlord’s response to the resident’s request for a kitchen and bathroom upgrade. The landlord's communication with the resident.
Clarion Housing Association Limited (202340685)
The complaint is about the landlord's removal of the resident’s belongings.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)