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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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29 Apr 2024 No Maladministration South Liverpool Homes Limited (202300263) Case 202300263 · Managing Relations The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s … 29 Apr 2024 No Maladministration Stonewater Limited (202200334) Case 202200334 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for … 29 Apr 2024 Maladministration Tamworth Borough Council (202310186) Case 202310186 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property. 26 Apr 2024 Severe Maladministration Camden Council (202337252) Case 202337252 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. The Ombudsman also … 26 Apr 2024 Partial Maladministration Great Places Housing Association (202212905) Case 202212905 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas. Concern about the … 26 Apr 2024 Maladministration London Borough of Enfield (202315166) Case 202315166 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. 26 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319699) Case 202319699 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s request to be rehoused. 26 Apr 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202222910) Case 202222910 · Financial The complaint is about the landlord’s: Handling of repairs to the property. Response to reports of damage to personal property. 26 Apr 2024 Maladministration Sovereign Network Homes (202232195) Case 202232195 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the windows in the property. The reports of damp … 26 Apr 2024 No Maladministration The Riverside Group Limited (202305725) Case 202305725 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 26 Apr 2024 Maladministration Tower Hamlets Council (202209790) Case 202209790 · Managing Relations The complaint is about the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy … 26 Apr 2024 Maladministration Walsall Housing Group Limited (202309975) Case 202309975 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also … 25 Apr 2024 Maladministration Birmingham City Council (202227133) Case 202227133 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated damage. Maintenance of lifts … 25 Apr 2024 Partial Maladministration Great Places Housing Association (202225584) Case 202225584 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of … 25 Apr 2024 Maladministration GreenSquareAccord Limited (202229793) Case 202229793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour. This report … 25 Apr 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307713) Case 202307713 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint. 25 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202320637) Case 202320637 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, … 25 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202231282) Case 202231282 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a leak and the resulting damp and mould … 25 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202304503) Case 202304503 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of water ingress from the roof; Complaint. The Ombudsman … 25 Apr 2024 Maladministration North West Leicestershire District Council (202231410) Case 202231410 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The complaint and level of compensation offered. 25 Apr 2024 Maladministration Nottingham City Homes Limited (202230378) Case 202230378 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of maggots in the property, including the associated electrical … 25 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202309722) Case 202309722 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. The Ombudsman … 25 Apr 2024 No Maladministration Orbit Group Limited (202212706) Case 202212706 · Managing Relations The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various … 25 Apr 2024 Peabody Trust (202221266) Case 202221266 · Managing Relations The resident’s complaint is about the landlord’s: Handling of requests for repairs to a leaking sink in the resident’s bathroom. … 25 Apr 2024 Maladministration Peabody Trust (202222880) Case 202222880 · Managing Relations The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This investigation has also … 25 Apr 2024 Maladministration Peabody Trust (202228714) Case 202228714 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 25 Apr 2024 Partial Maladministration The Guinness Partnership Limited (202300341) Case 202300341 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s request for a bathroom adaptation, including its requirement for her … 25 Apr 2024 Partial Maladministration The Riverside Group Limited (202223926) Case 202223926 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to … 25 Apr 2024 Reasonable Redress Tower Hamlets Homes (202303030) Case 202303030 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of a blocked sink and the resulting damage. 24 Apr 2024 Maladministration Accent Housing Limited (202212633) Case 202212633 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaking windows, leading to damp and mould. Reports … 24 Apr 2024 Maladministration Camden Council (202311116) Case 202311116 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and … 24 Apr 2024 Maladministration ForHousing Limited (202209394) Case 202209394 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The … 24 Apr 2024 Maladministration Hyde Housing Association Limited (202228916) Case 202228916 · Managing Relations The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling. 24 Apr 2024 Partial Maladministration Ipswich Borough Council (202301620) Case 202301620 · Managing Relations The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has … 24 Apr 2024 Partial Maladministration Islington Council (202302541) Case 202302541 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould including associated repairs to air … 24 Apr 2024 Reasonable Redress Lambeth Council (202229266) Case 202229266 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a replacement door. 24 Apr 2024 Partial Maladministration Lewisham Council (202227774) Case 202227774 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of … 24 Apr 2024 Maladministration London Borough of Ealing (202224334) Case 202224334 · Managing Relations REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202229958) Case 202229958 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the … 24 Apr 2024 Maladministration Longhurst Group Limited (202303682) Case 202303682 · Estate Management This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at … 24 Apr 2024 Partial Maladministration Mid Devon District Council (202232822) Case 202232822 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling … 24 Apr 2024 Partial Maladministration Midland Heart Limited (202010407) Case 202010407 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace … 24 Apr 2024 Partial Maladministration Moat Homes Limited (202311616) Case 202311616 · Health and Safety (inc. building safety) The resident complains about: concerns of asbestos and the asbestos sampling process damp and mould delays undertaking repairs the associated … 24 Apr 2024 Maladministration Onward Homes Limited (202217589) Case 202217589 · Managing Relations The complaint is regarding the landlord’s response to reports of a leak. This investigation has also considered the landlord’s complaint … 24 Apr 2024 Partial Maladministration Oxford City Council (202220478) Case 202220478 · Managing Relations The complaint is about the landlord’s: response to reports of damp and mould. response to reports about a loss of … 24 Apr 2024 Maladministration Peabody Trust (202220783) Case 202220783 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling … 24 Apr 2024 Maladministration Sanctuary Housing Association (202213810) Case 202213810 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the residents reports of noise nuisance. The landlords handling of the residents … 24 Apr 2024 Maladministration Settle Group (202221163) Case 202221163 · Estate Management The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by … 24 Apr 2024 Maladministration Settle Group (202234776) Case 202234776 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing. 23 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202219811) Case 202219811 · Financial The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the …