Westminster City Council (202109272)
This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Yorkshire Housing Limited (202200237)
The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord.
Catalyst Housing Limited (202208798)
The complaint is about the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. Reports of mould around the seal of the bath and hand basin. Request for a bedroom window to be replaced by a door.
Connexus Homes Limited (202013620)
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); handling of the resident’s request to be moved to a suitable property.
Newlon Housing Trust (202126212)
The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent and vent grille.
Notting Hill Genesis (NHG) (202211147)
The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint.
Stockport Homes Limited (202213370)
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property.
Wandle Housing Association Limited (202201923)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated repairs; response to the associated complaint.
Yorkshire Housing Limited (202201152)
The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by the landlord in return for a service charge. The landlord’s response to the associated complaint.
Birmingham City Council (202119039)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints.
Clarion Housing Association Limited (202124981)
The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint.
London Borough of Ealing (202203016)
This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202014885)
The complaint is about the landlord’s: Response to the resident’s reports of a leaking tap in September 2020. Handling of the subsequent repairs to the bathroom. Complaint handling.
Poole Housing Partnership Ltd (202122596)
The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour (ASB).
Royal Borough Of Greenwich (202103221)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated complaint.
Sovereign Housing Association Limited (202206099)
The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Concerns regarding the upkeep of the estate. Concerns about parking. Report of water pooling in the carpark. The Ombudsman has also considered the landlord’s complaint handling as part of the investigation.
Stonewater Limited (202214785)
The complaint is about the landlord’s: handling of the kitchen replacement works following a leak into the property; complaints handling.
Birmingham City Council (202208926)
The complaint is about the time taken by the landlord to replace the loft insulation in the property.
Camden Council (202210749)
The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.
Leeds City Council (202116938)
The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical trunking. The Ombudsman has also investigated the landlord’s complaint handling.
North Tyneside Council (202125364)
The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom.
Sanctuary Housing Association (202001089)
This complaint is about: The electricity meter reading taken by the landlord at the beginning of the tenancy. The subsequent complaint handling.
Shepherds Bush Housing Association Limited (202125560)
The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.
Thames Valley Housing Association Limited (202128369)
The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable him to ‘staircase’ to 100% ownership. The associated complaint.
Trent & Dove Housing Limited (202122328)
The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling.
A2Dominion Housing Group Limited (202124746)
This complaint is about the landlord’s handling of items left in the communal areas.
Barnsley Metropolitan Borough Council (202216500)
The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.
Broadland Housing Association Limited (202112894)
The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. complaint handling.
Citizen Housing (202211268)
The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property.
Haringey London Borough Council (202120409)
The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request for the landlord to install loft insulation. The landlord’s complaint handling.
Home Group Limited (202114545)
The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including concerns about the neighbours’ parking. The related complaint.
Longhurst Group Limited (202204944)
The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.
South Tyneside Council (202124147)
The resident complains about the landlord’s:
Aster Group Limited (202209004)
REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]
Birmingham City Council (201915833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint’s handling.
Haringey London Borough Council (202211723)
The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.
Hyde Housing Association Limited (202121397)
The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated complaint.
Leeds City Council (202117047)
The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the installation of a shed in their garden without permission and the removal of the dividing fence.
Notting Hill Genesis (202114947)
The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.
One Housing Group Limited (202118749)
This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of the ground maintenance service paid for by way of service charge. The administration of service charge account. Non-residents parking on the estate. The formal complaint throughout its internal complaints procedure.
One Vision Housing Limited (202214626)
The complaint is about the landlord’s handling of repairs to the resident’s toilet and its subsequent offer of compensation.
Onward Homes Limited (202201976)
The complaint is about: The landlord’s response to the resident's reports of mould in the property ; The landlord’s response to the resident’s concerns about asbestos; The landlord’s response to the resident's request for a managed move; How the landlord dealt with outstanding work to box in pipes; The landlord’s …
Peabody Trust (202103988)
The complaint is about:
Reading Borough Council (202120998)
The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member of its staff. Response to the resident’s concerns about their garden. Complaint handling.
Saffron Housing Trust Limited (202209828)
The complaint is about the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request to be compensated following the removal of the old fence panelling.
Salix Homes Limited (202123579)
The complaint is about the landlord’s response to the resident’s Right to Buy (RTB) application and an associated offer of compensation.
Sandwell Metropolitan Borough Council (202108283)
The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record keeping.
Wandsworth Council (202118127)
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the landlord to the resident relating to incentive payments for downsizing properties.
Wolverhampton City Council (202208137)
The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response to the resident’s reports of her neighbour driving over the grass verge and using the dropped-kerb. refusal to refund the resident for a back fence, dropped-kerb and driveway.
Birmingham City Council (202114214)
The complaint is about the landlord’s response to:
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)