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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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23 Mar 2023 Maladministration Yorkshire Housing Limited (202201152) Case 202201152 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by … 22 Mar 2023 Maladministration Birmingham City Council (202119039) Case 202119039 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints. 22 Mar 2023 Maladministration Clarion Housing Association Limited (202124981) Case 202124981 · Managing Relations The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint. 22 Mar 2023 Maladministration London Borough of Ealing (202203016) Case 202203016 · Managing Relations This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of … 22 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202014885) Case 202014885 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leaking tap in September 2020. Handling of … 22 Mar 2023 No Maladministration Poole Housing Partnership Ltd (202122596) Case 202122596 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour (ASB). 22 Mar 2023 Maladministration Royal Borough Of Greenwich (202103221) Case 202103221 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated … 22 Mar 2023 Partial Maladministration Sovereign Housing Association Limited (202206099) Case 202206099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Concerns regarding the upkeep of … 22 Mar 2023 Partial Maladministration Stonewater Limited (202214785) Case 202214785 · Managing Relations The complaint is about the landlord’s: handling of the kitchen replacement works following a leak into the property; complaints handling. 21 Mar 2023 Maladministration Birmingham City Council (202208926) Case 202208926 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to replace the loft insulation in the property. 21 Mar 2023 Maladministration Camden Council (202210749) Case 202210749 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating … 21 Mar 2023 Partial Maladministration Leeds City Council (202116938) Case 202116938 · Managing Relations The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical … 21 Mar 2023 Maladministration North Tyneside Council (202125364) Case 202125364 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom. 21 Mar 2023 Partial Maladministration Sanctuary Housing Association (202001089) Case 202001089 · Managing Relations This complaint is about: The electricity meter reading taken by the landlord at the beginning of the tenancy. The subsequent … 21 Mar 2023 Reasonable Redress Shepherds Bush Housing Association Limited (202125560) Case 202125560 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease. 21 Mar 2023 Partial Maladministration Thames Valley Housing Association Limited (202128369) Case 202128369 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable … 21 Mar 2023 No Maladministration Trent & Dove Housing Limited (202122328) Case 202122328 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling. 20 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202124746) Case 202124746 · Estate Management This complaint is about the landlord’s handling of items left in the communal areas. 20 Mar 2023 Reasonable Redress Barnsley Metropolitan Borough Council (202216500) Case 202216500 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property. 20 Mar 2023 Partial Maladministration Broadland Housing Association Limited (202112894) Case 202112894 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. … 20 Mar 2023 Maladministration Citizen Housing (202211268) Case 202211268 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property. 20 Mar 2023 Severe Maladministration Haringey London Borough Council (202120409) Case 202120409 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the … 20 Mar 2023 Partial Maladministration Home Group Limited (202114545) Case 202114545 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including concerns about the neighbours’ parking. The related … 20 Mar 2023 Reasonable Redress Longhurst Group Limited (202204944) Case 202204944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the … 20 Mar 2023 Partial Maladministration South Tyneside Council (202124147) Case 202124147 · ASB/Abuse/Nuisance The resident complains about the landlord’s: 17 Mar 2023 Reasonable Redress Aster Group Limited (202209004) Case 202209004 · Managing Relations REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Mar 2023 Maladministration Birmingham City Council (201915833) Case 201915833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 17 Mar 2023 Reasonable Redress Haringey London Borough Council (202211723) Case 202211723 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided. 17 Mar 2023 Reasonable Redress Hyde Housing Association Limited (202121397) Case 202121397 · Managing Relations The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the … 17 Mar 2023 Maladministration Leeds City Council (202117047) Case 202117047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the … 17 Mar 2023 Reasonable Redress Notting Hill Genesis (202114947) Case 202114947 · Managing Relations The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating … 17 Mar 2023 No Maladministration One Housing Group Limited (202118749) Case 202118749 · Estate Management This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of … 17 Mar 2023 No Maladministration One Vision Housing Limited (202214626) Case 202214626 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s toilet and its subsequent offer of compensation. 17 Mar 2023 Partial Maladministration Onward Homes Limited (202201976) Case 202201976 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident's reports of mould in the property ; The landlord’s response … 17 Mar 2023 Partial Maladministration Peabody Trust (202103988) Case 202103988 · Managing Relations The complaint is about: 17 Mar 2023 Partial Maladministration Reading Borough Council (202120998) Case 202120998 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member … 17 Mar 2023 No Maladministration Saffron Housing Trust Limited (202209828) Case 202209828 · Estate Management The complaint is about the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request … 17 Mar 2023 Maladministration Salix Homes Limited (202123579) Case 202123579 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s Right to Buy (RTB) application and an associated offer of … 17 Mar 2023 Maladministration Sandwell Metropolitan Borough Council (202108283) Case 202108283 · Information and data management The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record … 17 Mar 2023 No Maladministration Wandsworth Council (202118127) Case 202118127 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the … 17 Mar 2023 No Maladministration Wolverhampton City Council (202208137) Case 202208137 · ASB/Abuse/Nuisance The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response … 16 Mar 2023 Maladministration Birmingham City Council (202114214) Case 202114214 · Managing Relations The complaint is about the landlord’s response to: 16 Mar 2023 Partial Maladministration Birmingham City Council (202200471) Case 202200471 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the antisocial behaviour (ASB) case involving the resident and her neighbour; response … 16 Mar 2023 Partial Maladministration Brighton and Hove City Council (202119154) Case 202119154 · Managing Relations The complaint is about: the landlord’s response to the resident’s request that his tenancy be assigned to his son; the … 16 Mar 2023 Partial Maladministration Citizen Housing (202115368) Case 202115368 · Managing Relations The complaint is about the landlord’s: response to a leak from the water tank in the loft of the property, … 16 Mar 2023 Partial Maladministration Hammersmith and Fulham Council (202203108) Case 202203108 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports about disruption, including cold and noise caused by building … 16 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202120914) Case 202120914 · Managing Relations The complaint is about: The landlord’s response to reports of a moth infestation in the property, and its subsequent compensation … 16 Mar 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202014172) Case 202014172 · Managing Relations REPORT COMPLAINT 202014172 Metropolitan Thames Valley Housing (MTV) 16 March 2023 (amended at review 10 July 2023) Our approach The … 16 Mar 2023 No Maladministration Peabody South East Limited (202119617) Case 202119617 · Managing Relations The complaint is about the landlord’s handling of: The valuation of the resident’s property. The associated complaint. 16 Mar 2023 Maladministration Southwark Council (202213560) Case 202213560 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in …