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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

Most recent first
31 Jul 2025 Reasonable Redress Flagship Housing Group Limited (202440443) Case 202440443 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects. 31 Jul 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202406847) Case 202406847 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated … 31 Jul 2025 Maladministration Haringey London Borough Council (202329921) Case 202329921 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint. 31 Jul 2025 Partial Maladministration Haringey London Borough Council (202420057) Case 202420057 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp … 31 Jul 2025 Reasonable Redress Homes Plus Limited (202340264) Case 202340264 · Managing Relations The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint. 31 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202346122) Case 202346122 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour. 31 Jul 2025 Partial Maladministration Lewes District Council (202446507) Case 202446507 · Local Authority / ALMO or TMO REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jul 2025 Severe Maladministration London Borough of Barnet (202442712) Case 202442712 · Responsive repairs/activity The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould. 31 Jul 2025 Maladministration London Borough of Camden Council (202339530) Case 202339530 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We … 31 Jul 2025 Partial Maladministration London Borough of Croydon (202332332) Case 202332332 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. … 31 Jul 2025 Maladministration London Borough of Ealing (202411436) Case 202411436 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The … 31 Jul 2025 Partial Maladministration London Borough of Hackney (202304210) Case 202304210 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her … 31 Jul 2025 Reasonable Redress London Borough of Hackney (202334288) Case 202334288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and … 31 Jul 2025 Maladministration London Borough of Hackney (202404439) Case 202404439 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour. 31 Jul 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325283) Case 202325283 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, … 31 Jul 2025 Maladministration London Borough of Islington (202333147) Case 202333147 · Information and data management The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the … 31 Jul 2025 Maladministration London Borough of Islington (202443984) Case 202443984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 31 Jul 2025 Maladministration London Borough of Lambeth (202438332) Case 202438332 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered … 31 Jul 2025 Maladministration London Borough of Lewisham (202416712) Case 202416712 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The … 31 Jul 2025 Partial Maladministration London Borough of Lewisham (202440401) Case 202440401 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure … 31 Jul 2025 Maladministration London Borough of Sutton (202342463) Case 202342463 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and … 31 Jul 2025 Maladministration London Borough of Waltham Forest (202421867) Case 202421867 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202216213) Case 202216213 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202406109) Case 202406109 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s … 31 Jul 2025 No Maladministration London & Quadrant Housing Trust (202426458) Case 202426458 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about the lights in the property. 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202429540) Case 202429540 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould. 31 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202333546) Case 202333546 · Estate Management The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store … 31 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202346786) Case 202346786 · Managing Relations The complaint is about the landlord’s handling of: Boiler repairs. Damp and mould. The associated complaint. 31 Jul 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202400643) Case 202400643 · Financial The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request to be … 31 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202431905) Case 202431905 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint. 31 Jul 2025 Reasonable Redress Midland Heart Limited (202327494) Case 202327494 · Managing Relations The complaint is about the landlord’s handling of: reports about a leak. the associated complaint. 31 Jul 2025 Partial Maladministration Midland Heart Limited (202412035) Case 202412035 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of rodent infestation. Response to concerns about staff conduct. Handling of a move … 31 Jul 2025 Partial Maladministration Moat Homes Limited (202450882) Case 202450882 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of a request for a disabled parking bay. Handling of antisocial behaviour (ASB) … 31 Jul 2025 Reasonable Redress Newcastle City Council (202427543) Case 202427543 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202315804) Case 202315804 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s enquiries about fire safety. We have also investigated the landlord’s … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202344680) Case 202344680 · Financial The complaint is about the landlord’s handling of: The resident’s request for information on how the service charges are calculated … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202441956) Case 202441956 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Damp, mould, and internal repairs. External repairs and … 31 Jul 2025 Partial Maladministration Norwich City Council (202329598) Case 202329598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation … 31 Jul 2025 Maladministration Nottingham City Council (202314213) Case 202314213 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the … 31 Jul 2025 Maladministration Nottingham City Council (202431372) Case 202431372 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs. 31 Jul 2025 Reasonable Redress Notting Hill Genesis (202332704) Case 202332704 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet … 31 Jul 2025 Maladministration One Housing Group Limited (202431505) Case 202431505 · Managing Relations The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the … 31 Jul 2025 Maladministration Onward Homes Limited (202233095) Case 202233095 · Financial The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service … 31 Jul 2025 Maladministration Orbit Group Limited (202324575) Case 202324575 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation. 31 Jul 2025 Maladministration Orbit Housing Association Limited (202442458) Case 202442458 · Managing Relations The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also … 31 Jul 2025 Maladministration Paragon Asra Housing Limited (202420333) Case 202420333 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, … 31 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202421662) Case 202421662 · Managing Relations This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. … 31 Jul 2025 Maladministration Paragon Asra Housing Limited (202438376) Case 202438376 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent … 31 Jul 2025 Maladministration Peabody Trust (202313887) Case 202313887 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of … 31 Jul 2025 Maladministration Richmond Housing Partnership Limited (202428740) Case 202428740 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs …