Midland Heart Limited (202226268)
The complaint is about the landlord’s handling of defects reported by the resident of a new build property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Manchester Limited (202211510)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. The associated complaint handling.
Richmond Housing Partnership Limited (202217130)
The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp and mould. The resident’s complaint.
Accent Housing Limited (202211923)
The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman has also considered the landlord’s complaint handling.
Bury Metropolitan Borough Council (202226969)
The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.
Camden Council (202322222)
The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the window.
Citizen Housing (202216412)
The complaint is about the landlord’s handling of: Reports of uncovered wiring. Repairs to the bathroom wall. Repairs to the balcony door. Repairs to the bedroom window. The resident’s complaint.
City of Wolverhampton Council (202208586)
The complaint is about the landlord's handling of: The resident's reports of damp and mould in the bedroom. The associated complaint.
Clarion Housing Association Limited (202211388)
The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.
Clarion Housing Association Limited (202231171)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property.
Eastbourne Borough Council (202232743)
The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.
East Midlands Housing Group Limited (202228179)
The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.
ForHousing Limited (202301498)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
Golding Homes Limited (202229689)
The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The Ombudsman has decided to consider the landlord’s complaint handling.
Housing Solutions (202222020)
The complaint is about: The landlord’s decision to restrict the resident’s contact. The landlord’s response to the resident’s request for the landlord to apply a £400 rebate to his electricity account. The landlord’s complaint handling.
Hyde Housing Association Limited (202208656)
The complaint is about the landlord’s response to the resident’s concerns about a right to buy (RTB) application. This Service has also considered the landlord’s handling of the complaint.
Hyde Housing Association Limited (202210077)
The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of the outstanding repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.
Islington and Shoreditch Housing Association Limited (202202116)
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This report has also considered the landlord’s complaints handling.
Lambeth Council (202211778)
The complaint is about the landlord's response to the resident's: Reports of noise nuisance; Complaint.
Leeds City Council (202222091)
The complaint is about the landlord’s response to the resident’s concerns about: Having to pay rent whilst the disrepair was fixed. Damp and mould around windows in his property. The number of times the elevator broke down. Debris falling from the above balcony. The standard of painting at the property. …
Lewisham Council (202125843)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Brent (202234191)
The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Croydon (202209163)
The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint.
London Borough of Lambeth (202319304)
The complaint is about the handling of a leak to the resident’s WC ceiling and subsequent remedial works.
London & Quadrant Housing Trust (L&Q) (202214912)
The complaint is about the landlord’s handling of: Repairs to the balcony. A complaint about the surveyor’s conduct. The erection of scaffolding. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202215918)
The resident’s complaint is about: The landlord's response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s concerns about the landlord's letters of warning to the resident. The Ombudsman will consider the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202231549)
The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the property. The alternative accommodation provided following a fire. The associated complaint.
Longhurst Group Limited (202200148)
The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window and various repairs in the property. The associated complaint.
Luton Borough Council (202222538)
The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould in the property. Handling of the resident’s concerns about: The condition of the windows. The condition of the loft insulation. Response to the resident’s request for heating to be installed …
Metropolitan Thames Valley Housing (MTV) (202227958)
The complaint is about the landlord’s: Handling of the resident’s kitchen repairs. Handling of the resident’s request for a kitchen renewal. This Service has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202228277)
The complaint is about the landlord’s response to the resident’s concerns about: The resident’s reports of repairs required at the property. The management of the landlord’s contractors, including missing appointments, over the past 20 years.
MHS Homes Ltd (202230777)
The complaint is about the landlord's handling of: The allocation, nomination and suitability of the property. Reports of repairs in the property. Anti-social Behaviour (ASB). Parking allocation. The associated complaint.
Notting Hill Genesis (NHG) (202211782)
The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s handling of the associated complaint.
One Vision Housing Limited (202231439)
The complaint is about the landlord’s response to the resident about leaks at the property.
Onward Homes Limited (202126950)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). The associated complaint.
Onward Homes Limited (202224595)
The complaint is about the landlord’s handling of: Repairs to the boiler. A collapsed ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202217434)
The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint handling.
Peabody Trust (202225405)
The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports of damp and mould. The resident’s concerns about the standard of insulation and associated noise transference. The resident’s reports of repairs required to the water tank and his request for …
Peabody Trust (202231178)
The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has also considered the landlord’s complaints handling.
Peabody Trust (202304771)
The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. Complaint.
Platform Housing Group Limited (202127521)
The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202300483)
The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated complaint that the resident made on 25 January 2023.
Retirement Lease Housing Association (RLHA) (202232443)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202230602)
The complaint is about the landlord’s response to the resident's reports of: Damp, mould, and associated outstanding repairs; Heating and hot water loss. The lack of cooking facilities in her property. This report will also consider the landlords: Complaint handling; Record keeping.
Sanctuary Housing Association (202303177)
The complaint is about the landlord’s handling of: The resident’s reports about the repair to the communal pedestrian gate. The associated complaint.
Sanctuary Housing Association (202305427)
The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property.
Sanctuary Housing Association (202310474)
The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the associated complaint handling.
Saxon Weald (202303908)
The complaint is about: The landlord’s handling of the resident's reports of damp and mould caused by guttering not capturing rainwater causing water ingress, draught through the patio door, condensation and soaking carpets. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
Southern Housing Group Limited (202230319)
The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to her back door. The Ombudsman has considered the landlord’s complaint handling.
Southwark Council (202309597)
The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the landlord’s complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)