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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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30 Apr 2024 Partial Maladministration Leeds City Council (202222091) Case 202222091 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Having to pay rent whilst the disrepair was … 30 Apr 2024 Maladministration Lewisham Council (202125843) Case 202125843 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman … 30 Apr 2024 Maladministration London Borough of Brent (202234191) Case 202234191 · Information and data management The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. … 30 Apr 2024 Maladministration London Borough of Croydon (202209163) Case 202209163 · Managing Relations The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint. 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214912) Case 202214912 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the balcony. A complaint about the surveyor’s conduct. The erection … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215918) Case 202215918 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord's response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231549) Case 202231549 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the … 30 Apr 2024 Maladministration Longhurst Group Limited (202200148) Case 202200148 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window … 30 Apr 2024 Maladministration Luton Borough Council (202222538) Case 202222538 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould … 30 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202227958) Case 202227958 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s kitchen repairs. Handling of the resident’s request for a kitchen … 30 Apr 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202228277) Case 202228277 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: The resident’s reports of repairs required at the … 30 Apr 2024 Partial Maladministration MHS Homes Ltd (202230777) Case 202230777 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The allocation, nomination and suitability of the property. Reports of repairs in … 30 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202211782) Case 202211782 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s … 30 Apr 2024 No Maladministration One Vision Housing Limited (202231439) Case 202231439 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about leaks at the property. 30 Apr 2024 Maladministration Onward Homes Limited (202126950) Case 202126950 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). The associated complaint. 30 Apr 2024 Maladministration Onward Homes Limited (202224595) Case 202224595 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. A collapsed ceiling. The Ombudsman has also investigated … 30 Apr 2024 Partial Maladministration Peabody Trust (202217434) Case 202217434 · Estate Management The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint … 30 Apr 2024 Partial Maladministration Peabody Trust (202225405) Case 202225405 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports … 30 Apr 2024 Partial Maladministration Peabody Trust (202231178) Case 202231178 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has … 30 Apr 2024 Maladministration Peabody Trust (202304771) Case 202304771 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. … 30 Apr 2024 Partial Maladministration Platform Housing Group Limited (202127521) Case 202127521 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s … 30 Apr 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202300483) Case 202300483 · Managing Relations The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated … 30 Apr 2024 Maladministration Retirement Lease Housing Association (RLHA) (202232443) Case 202232443 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Apr 2024 Partial Maladministration Sanctuary Housing Association (202230602) Case 202230602 · Managing Relations The complaint is about the landlord’s response to the resident's reports of: Damp, mould, and associated outstanding repairs; Heating and … 30 Apr 2024 Maladministration Sanctuary Housing Association (202303177) Case 202303177 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports about the repair to the communal pedestrian gate. The … 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202305427) Case 202305427 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property. 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202310474) Case 202310474 · Managing Relations The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the … 30 Apr 2024 Maladministration Saxon Weald (202303908) Case 202303908 · Managing Relations The complaint is about: The landlord’s handling of the resident's reports of damp and mould caused by guttering not capturing … 30 Apr 2024 Maladministration Southern Housing Group Limited (202230319) Case 202230319 · Managing Relations The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to … 30 Apr 2024 Maladministration Southwark Council (202309597) Case 202309597 · Health and Safety (inc. building safety) The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the … 30 Apr 2024 Maladministration Swindon Borough Council (202230056) Case 202230056 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including … 30 Apr 2024 Maladministration The Riverside Group Limited (202232510) Case 202232510 · Information and data management The complaint is about the landlord’s: response to the resident’s report that she had been burgled, and the level of … 30 Apr 2024 Partial Maladministration Together Housing Association Limited (202206695) Case 202206695 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: 30 Apr 2024 Maladministration Tower Hamlets Homes (202300406) Case 202300406 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports regarding: Ongoing water ingress. The conduct of its contractors. 30 Apr 2024 No Maladministration Walsall Housing Group Limited (202224302) Case 202224302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). 30 Apr 2024 Maladministration Your Housing Limited (202303001) Case 202303001 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) by her neighbours. Handling of … 29 Apr 2024 Partial Maladministration Accent Housing Limited (202225040) Case 202225040 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage … 29 Apr 2024 Maladministration Barnsley Metropolitan Borough Council (202301659) Case 202301659 · Managing Relations The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the … 29 Apr 2024 Maladministration ForHousing Limited (202318004) Case 202318004 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request to replaster the full hallway and stairs, due to … 29 Apr 2024 Maladministration Havering Council (202226422) Case 202226422 · Managing Relations REPORT COMPLAINT 202226422 Havering Council 29 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Apr 2024 Maladministration Kirklees Council (202322104) Case 202322104 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of leaks and the damage caused by those leaks. 29 Apr 2024 Maladministration London Borough of Enfield (202230860) Case 202230860 · Managing Relations The resident’s complaint is about: 29 Apr 2024 Partial Maladministration Mid Devon District Council (202303628) Case 202303628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property and her damaged … 29 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202210482) Case 202210482 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of noise nuisance from a neighbour. The Ombudsman has … 29 Apr 2024 Maladministration Onward Homes Limited (202227575) Case 202227575 · Managing Relations The complaint is about the landlord handling of the resident’s complaint concerning her kitchen renewal. 29 Apr 2024 Partial Maladministration Orbit Group Limited (202311304) Case 202311304 · Managing Relations The complaint is about the landlord’s handling of a loss of hot water in the resident’s property and associated compensation. … 29 Apr 2024 Maladministration Peabody Trust (202211630) Case 202211630 · Financial The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint. 29 Apr 2024 Partial Maladministration Peabody Trust (202300529) Case 202300529 · Managing Relations The complaint is about the landlord’s handling of the response to the resident’s concerns about staff conduct during a house … 29 Apr 2024 No Maladministration Platform Housing Group Limited (202310458) Case 202310458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint. 29 Apr 2024 Maladministration Richmond Housing Partnership Limited (202307290) Case 202307290 · Managing Relations This complaint is about the landlord's: Response to reports of tree roots causing damage to the resident's front path. Handling …