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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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8 Aug 2025 Maladministration Stonewater Limited (202317276) Case 202317276 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated … 7 Aug 2025 Reasonable Redress Ashford Borough Council (202433225) Case 202433225 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August … 7 Aug 2025 No Maladministration Clarion Housing Association Limited (202233701) Case 202233701 · Managing Relations REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202320116) Case 202320116 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of … 7 Aug 2025 Partial Maladministration Flagship Housing Group Limited (202437733) Case 202437733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 7 Aug 2025 Partial Maladministration Jigsaw Homes Group Limited (202415155) Case 202415155 · Financial The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint. 7 Aug 2025 Maladministration London Borough of Barnet (202437374) Case 202437374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the … 7 Aug 2025 No Maladministration London Borough of Wandsworth (202320361) Case 202320361 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system. 7 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202217943) Case 202217943 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of heating and hot water outages. The landlord’s complaint … 7 Aug 2025 Partial Maladministration Onward Homes Limited (202408471) Case 202408471 · Managing Relations The complaint is about the landlord’s: handling of repairs. complaint handling. 7 Aug 2025 Reasonable Redress Plus Dane Housing Limited (202325300) Case 202325300 · Financial The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement. 7 Aug 2025 Partial Maladministration Trident Housing Association Limited (202202385) Case 202202385 · Financial The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation … 6 Aug 2025 Partial Maladministration Amplius Living (202418221) Case 202418221 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about communal grounds maintenance. The associated complaint handling. 6 Aug 2025 Partial Maladministration Irwell Valley Housing Association Limited (202414917) Case 202414917 · Managing Relations This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of … 6 Aug 2025 Partial Maladministration LiveWest Homes Limited (202325385) Case 202325385 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. … 6 Aug 2025 Maladministration London Borough of Hounslow (202433962) Case 202433962 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s … 6 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202201125) Case 202201125 · Information and data management The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. … 6 Aug 2025 Partial Maladministration Progress Housing Association Limited (202442599) Case 202442599 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application. 6 Aug 2025 Partial Maladministration Sanctuary Housing Association (202324133) Case 202324133 · Managing Relations The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint. 6 Aug 2025 Partial Maladministration Thrive Homes Limited (202127733) Case 202127733 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. … 5 Aug 2025 Maladministration Birmingham City Council (202433722) Case 202433722 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint. 5 Aug 2025 Maladministration East Devon District Council (202324234) Case 202324234 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint … 5 Aug 2025 Maladministration London Borough of Ealing (202430100) Case 202430100 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also … 5 Aug 2025 Maladministration London & Quadrant Housing Trust (202405185) Case 202405185 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint. 5 Aug 2025 Maladministration Peabody Trust (202335448) Case 202335448 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also … 5 Aug 2025 Partial Maladministration Southern Housing (202311735) Case 202311735 · Financial The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also investigated the landlord’s complaint … 4 Aug 2025 Maladministration Hyde Housing Association Limited (202418882) Case 202418882 · Information and data management The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has … 4 Aug 2025 Maladministration London Borough of Tower Hamlets (202447645) Case 202447645 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling. 4 Aug 2025 Partial Maladministration Paragon Asra Housing Limited (202228849) Case 202228849 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated … 4 Aug 2025 Maladministration Southern Housing (202304987) Case 202304987 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint. 4 Aug 2025 Maladministration Southwark Council (202326930) Case 202326930 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the … 1 Aug 2025 Partial Maladministration Abri Group Limited (202331960) Case 202331960 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman … 1 Aug 2025 No Maladministration Citizen Housing Group Limited (202449164) Case 202449164 · Moving/Buying/Selling Home REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202414028) Case 202414028 · Managing Relations T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move … 1 Aug 2025 No Maladministration London Borough of Camden Council (202443612) Case 202443612 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request … 1 Aug 2025 Maladministration MHS Homes Ltd (202318039) Case 202318039 · Voluntary The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). 1 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202116575) Case 202116575 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the … 1 Aug 2025 Partial Maladministration Together Housing Association Limited (202211696) Case 202211696 · Managing Relations The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. … 1 Aug 2025 Maladministration Torus62 Limited (202201049) Case 202201049 · Managing Relations The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish … 31 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202431630) Case 202431630 · Financial The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing … 31 Jul 2025 Maladministration Amplius Living (202428167) Case 202428167 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to … 31 Jul 2025 No Maladministration Anchor Hanover Group (202405674) Case 202405674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by … 31 Jul 2025 Maladministration Aspire Housing Limited (202324303) Case 202324303 · Estate Management The complaint is about the landlord’s response to the resident’s request for it to remove trees. 31 Jul 2025 Maladministration Birmingham City Council (202427327) Case 202427327 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. … 31 Jul 2025 Severe Maladministration Bolton at Home Limited (202433682) Case 202433682 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks. 31 Jul 2025 No Maladministration Bolton at Home Limited (202441409) Case 202441409 · Managing Relations The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination. 31 Jul 2025 No Maladministration City of Lincoln Council (202416961) Case 202416961 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of … 31 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202313861) Case 202313861 · Managing Relations The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to … 31 Jul 2025 Maladministration East Devon District Council (202438735) Case 202438735 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related … 31 Jul 2025 Maladministration East Midlands Housing Group Limited (202419092) Case 202419092 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.