GreenSquareAccord Limited (202337417)
The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202343866)
The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.
London & Quadrant Housing Trust (202445476)
The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.
Manchester City Council (202429704)
The complaint is about the landlord’s handling of roof repairs and damp and mould in the property. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (202419691)
The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year 2022 to 2023. the service charge account for the financial year 2024 to 2025.
Royal Borough Of Greenwich (202431006)
The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202337196)
The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint.
Southern Housing (202337233)
The complaint is about the landlord’s handling of repairs to the door entry and intercom systems at the resident’s block of flats.
Southwark Council (202348534)
The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.
Southwark Council (202437404)
The complaint is about the landlord’s handling of the resident’s: request for his housing priority bidding band to be changed reports of damp and mould request for the carpet flooring in the property to be replaced with hard flooring We have also considered the landlord’s complaint handling.
Sovereign Network Group (202347376)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.
Sovereign Network Homes (202446672)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Stonewater Limited (202441735)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint
Yorkshire Housing Limited (202422353)
The complaint is about the landlord’s handling of: repairs. temporary accommodation.
Your Housing Group Limited (202332667)
The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his building being left open at night.
Basildon Borough Council (202412377)
The complaint is regarding the landlord’s handling of repairs to the guttering.
Castle Point Borough Council (202305588)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also considered the landlord’s complaint handling.
Curo Places Limited (202335110)
REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Kingston upon Hull City Council (202417270)
The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.
Kirklees Metropolitan Borough Council (202339693)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint.
Lewes District Council (202439550)
The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202325010)
The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within the communal block. Reports of antisocial behaviour (ASB). Concerns with grounds maintenance. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202418615)
The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation to the condition of the: Internal doors. Flooring. Kitchen.
London & Quadrant Housing Trust (202450720)
The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202431911)
The complaint is about the landlord’s handling of: Repairs while the resident was temporarily moved out of the property, including the standard of work and damage caused by contractors. Reimbursing the resident for heating costs, including costs incurred while she was living in temporary accommodation. The resident’s request for wheelchair …
Nottingham Community Housing Association Limited (202423297)
The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. Reports of repairs.
Paragon Asra Housing Limited (202322523)
The complaint is about the landlord’s response to the resident’s service charge queries.
Peabody Trust (202421775)
The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint in the communal areas. The complaint.
Peabody Trust (202444304)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move to temporary accommodation. Request for compensation for damage to belongings. We have also considered the landlord’s complaint handling.
Royal Borough Of Greenwich (202342794)
The landlord’s response to the resident’s report of staff misconduct.
Sanctuary Housing Association (202344212)
The complaint is about the landlord’s response to the resident’s: Reports of water in the communal lift pit. Request for a service charge refund. We have also considered the landlord’s complaint handling.
Southern Housing (202347516)
This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building.
St Albans City and District Council (202439371)
The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.
The Guinness Partnership Limited (202429616)
The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of the associated complaint.
Abri Group Limited (202447225)
The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.
Citizen Housing Group Limited (202443564)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Dacorum Borough Council (202442661)
The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the property.
GreenSquareAccord Limited (202431242)
The complaint is about the landlord's handling of the resident’s reports of damp and mould and related repairs. We have also considered the landlord’s complaint handling.
Guildford Borough Council (202325281)
The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has also assessed the landlord’s complaint handling.
Karbon Homes Limited (202447406)
This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB).
London Borough of Islington (202232909)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming from a communal water tank facility. Associated complaint.
London & Quadrant Housing Trust (202203278)
The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. Reports of leaks and associated repairs. Repairs to damp, electrics, plaster cracks, and make good works. The associated complaint.
London & Quadrant Housing Trust (202338441)
The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the conduct of a contractor. the complaint.
London & Quadrant Housing Trust (202438489)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in the property. We have investigated the landlord’s complaint handling.
Midland Heart Limited (202427156)
The complaint is about the landlord’s handling of: Repairs to the resident’s property including the bathroom, the windows, the cellar, damp and mould, the drains, the guttering, a leak into the kitchen and rubbish in the communal garden. The resident’s reports of noise from the communal hallway. The associated complaint.
Newcastle City Council (202440970)
The complaint is about the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from above and the resident’s request that it decorate. reports of an insect infestation. the request that it replace the living room radiator.
Notting Hill Genesis (202304367)
The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the hot water cylinder in her property. The resident’s complaint.
One Housing Group Limited (202344562)
The complaint is about the landlord’s handling of the resident’s annual gas safety check.
Rotherham Metropolitan Borough Council (202333393)
The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.
Royal Borough of Kingston Upon Thames (202200983)
The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the communal areas of her estate. Vermin in the communal area. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)