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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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9 May 2024 Maladministration Ongo Homes Limited (202231174) Case 202231174 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident … 9 May 2024 Maladministration Paragon Asra Housing Limited (202122275) Case 202122275 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has … 8 May 2024 Reasonable Redress Abri Group Limited (202234700) Case 202234700 · Managing Relations REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 May 2024 Partial Maladministration Dudley Metropolitan Borough Council (202119458) Case 202119458 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the … 8 May 2024 Partial Maladministration Gentoo Group Limited (202301802) Case 202301802 · Managing Relations The complaint is about the landlord’s handling of: Plastering repairs to the resident’s bedroom and living room. Repairs reported by … 8 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202300960) Case 202300960 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the security of her bedroom windows and door. … 8 May 2024 Partial Maladministration Platform Housing Group Limited (202226057) Case 202226057 · Financial The complaint is about: The landlord’s handling of the rent account. The installation of solar panels and provision of certification. … 8 May 2024 Maladministration Sanctuary Housing Association (202225565) Case 202225565 · Old Property Condition migrated-2025 This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint. 8 May 2024 No Maladministration Torus62 Limited (202310199) Case 202310199 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen. 7 May 2024 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202310927) Case 202310927 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused. 7 May 2024 Partial Maladministration Citizen Housing (202222927) Case 202222927 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a water leak from an upstairs property into … 7 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306893) Case 202306893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom. 7 May 2024 Partial Maladministration Paragon Asra Housing Limited (202304553) Case 202304553 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. … 7 May 2024 No Maladministration Regenda Limited (202219696) Case 202219696 · Financial The complaint is about the landlord’s handling of the resident’s: Reports that its contractors had disconnected the gas fire. Request … 7 May 2024 Maladministration South Tyneside Council (202313544) Case 202313544 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 7 May 2024 No Maladministration Sovereign Network Homes (202313628) Case 202313628 · Old Property Condition migrated-2025 The complaint is about the resident’s reports concerning: The landlord’s handling of repairs to the boiler. The pressure from the … 3 May 2024 Maladministration Hyde Housing Association Limited (202316294) Case 202316294 · Managing Relations This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman … 3 May 2024 Maladministration London Borough of Ealing (202341193) Case 202341193 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint. 3 May 2024 Maladministration Magna Housing Limited (202311171) Case 202311171 · Managing Relations The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the … 3 May 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202224691) Case 202224691 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a lift repair. Request for a window repair. … 3 May 2024 Maladministration Sovereign Network Homes (202224013) Case 202224013 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 2 May 2024 Maladministration Lewisham Council (202301524) Case 202301524 · Financial The complaint is about the landlord’s handling of the resident’s requests for service charge information. 2 May 2024 Maladministration Longhurst Group Limited (202224549) Case 202224549 · Estate Management The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint. 2 May 2024 Partial Maladministration Places for People Group Limited (202214143) Case 202214143 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom … 2 May 2024 Maladministration Thurrock Council (202227472) Case 202227472 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The … 1 May 2024 Severe Maladministration Amplius Living (202212607) Case 202212607 · Managing Relations The resident’s complaint is about the landlord’s handing of the resident’s reports of: Repairs to the property. Damp and mould. … 1 May 2024 Partial Maladministration Bristol City Council (202203631) Case 202203631 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation … 1 May 2024 Maladministration Citizen Housing (202232565) Case 202232565 · Managing Relations The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the … 1 May 2024 No Maladministration ForHousing Limited (202301617) Case 202301617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering … 1 May 2024 Maladministration Lambeth Council (202224448) Case 202224448 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling. 1 May 2024 Partial Maladministration London Borough of Hackney (202224483) Case 202224483 · Managing Relations The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s … 1 May 2024 Reasonable Redress Midland Heart Limited (202226268) Case 202226268 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of defects reported by the resident of a new build property. 1 May 2024 No Maladministration One Manchester Limited (202211510) Case 202211510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. … 1 May 2024 Maladministration Richmond Housing Partnership Limited (202217130) Case 202217130 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp … 30 Apr 2024 Maladministration Accent Housing Limited (202211923) Case 202211923 · Financial The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman … 30 Apr 2024 Maladministration Bury Metropolitan Borough Council (202226969) Case 202226969 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint. 30 Apr 2024 Maladministration Camden Council (202322222) Case 202322222 · Old Property Condition categories The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the … 30 Apr 2024 Partial Maladministration Citizen Housing (202216412) Case 202216412 · Managing Relations The complaint is about the landlord’s handling of: Reports of uncovered wiring. Repairs to the bathroom wall. Repairs to the … 30 Apr 2024 Maladministration City of Wolverhampton Council (202208586) Case 202208586 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident's reports of damp and mould in the bedroom. The associated … 30 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202211388) Case 202211388 · Financial The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the … 30 Apr 2024 Maladministration Clarion Housing Association Limited (202231171) Case 202231171 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property. 30 Apr 2024 Maladministration Eastbourne Borough Council (202232743) Case 202232743 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property. 30 Apr 2024 Maladministration East Midlands Housing Group Limited (202228179) Case 202228179 · Estate Management The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and … 30 Apr 2024 Reasonable Redress ForHousing Limited (202301498) Case 202301498 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 30 Apr 2024 Maladministration Golding Homes Limited (202229689) Case 202229689 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of … 30 Apr 2024 Partial Maladministration Housing Solutions (202222020) Case 202222020 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to restrict the resident’s contact. The landlord’s response to the resident’s request for … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202208656) Case 202208656 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a right to buy (RTB) application. This Service … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202210077) Case 202210077 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of … 30 Apr 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202202116) Case 202202116 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This … 30 Apr 2024 Maladministration Lambeth Council (202211778) Case 202211778 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: Reports of noise nuisance; Complaint.