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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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31 Mar 2023 No Maladministration New Forest District Council (202100893) Case 202100893 · Managing Relations This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020. 31 Mar 2023 Maladministration Peabody Trust (202202611) Case 202202611 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the … 31 Mar 2023 Maladministration Sanctuary Housing Association (202207214) Case 202207214 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 31 Mar 2023 Maladministration Stoke-on-Trent City Council (202004616) Case 202004616 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint … 31 Mar 2023 Maladministration Teign Housing (202121147) Case 202121147 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of anti-social behaviour. 31 Mar 2023 Partial Maladministration The Guinness Partnership Limited (202202467) Case 202202467 · Financial The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent … 31 Mar 2023 Partial Maladministration The Guinness Partnership Limited (202210209) Case 202210209 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of a skirting repair and associated offer of compensation; the resident’s concerns that … 31 Mar 2023 Partial Maladministration The Riverside Group Limited (202206444) Case 202206444 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s noise reports. The landlord’s complaint handling. 30 Mar 2023 No Maladministration Birmingham City Council (202210292) Case 202210292 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to internal walls. 30 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202122624) Case 202122624 · Estate Management The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal … 30 Mar 2023 Maladministration Clarion Housing Association Limited (202208917) Case 202208917 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered. 30 Mar 2023 No Maladministration Habinteg Housing Association Limited (202124509) Case 202124509 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints … 30 Mar 2023 Severe Maladministration Hammersmith and Fulham Council (202106760) Case 202106760 · Managing Relations The complaint is about the residents reports of the landlord’s: handling of repairs to resolve a leak. complaint handling. The … 30 Mar 2023 Maladministration Lambeth Council (202109436) Case 202109436 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by her neighbour. The associated … 30 Mar 2023 Maladministration London Borough of Enfield (202122495) Case 202122495 · Managing Relations The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the … 30 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202205532) Case 202205532 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of noise from her upstairs neighbour. Reports about outstanding … 30 Mar 2023 No Maladministration Manningham Housing Association Limited (202104146) Case 202104146 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. … 30 Mar 2023 No Maladministration Notting Hill Genesis (202124535) Case 202124535 · Managing Relations The complaint concerns: The information provided by the landlord relating to the resident’s request to be rehoused. The delay in … 30 Mar 2023 Maladministration Paragon Asra Housing Limited (202126520) Case 202126520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and … 30 Mar 2023 Maladministration Royal Borough of Kensington and Chelsea (202203772) Case 202203772 · ASB/Abuse/Nuisance The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue. 30 Mar 2023 Severe Maladministration Sanctuary Housing Association (202107263) Case 202107263 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling … 30 Mar 2023 Partial Maladministration Sanctuary Housing Association (202204755) Case 202204755 · Estate Management The complaint is about the landlord’s: record keeping and communication regarding tree works in the communal area; handling of concerns … 30 Mar 2023 Maladministration Sanctuary Housing Association (202205737) Case 202205737 · Managing Relations The complaint is about: The landlord’s handling of: 30 Mar 2023 No Maladministration Saxon Weald (202122081) Case 202122081 · Estate Management The complaint is about the landlord’s response to the resident’s reports about the parking scheme it introduced. 30 Mar 2023 Maladministration Southern Housing Group Limited (202211508) Case 202211508 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her … 30 Mar 2023 No Maladministration Southwark Council (202121132) Case 202121132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property. 30 Mar 2023 Maladministration Stonewater Limited (202125506) Case 202125506 · Managing Relations The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint. 30 Mar 2023 No Maladministration The Guinness Partnership Limited (202203314) Case 202203314 · Financial The complaint is about the landlord’s handling of rent arrears accrued at a previous address. 30 Mar 2023 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202128513) Case 202128513 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s bathroom replacement. Record keeping. 30 Mar 2023 Partial Maladministration The Riverside Group Limited (202111905) Case 202111905 · Financial The complaint is about: The time taken for the landlord to amend the resident’s service charge. The landlord’s complaint handling. 30 Mar 2023 Maladministration Trent & Dove Housing Limited (202211211) Case 202211211 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a shared ownership application. 30 Mar 2023 Partial Maladministration Wandle Housing Association Limited (202009248) Case 202009248 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to her kitchen cabinet lights. Complaint. 30 Mar 2023 Partial Maladministration Wandle Housing Association Limited (202125476) Case 202125476 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. The resident’s request for a replacement kitchen. … 30 Mar 2023 Partial Maladministration Whitefriars Housing Group Limited (202006631) Case 202006631 · ASB/Abuse/Nuisance REPORT COMPLAINT 202006631 Whitefriars Housing Group Limited 30 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Mar 2023 Partial Maladministration Adur District Council (201712818) Case 201712818 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB). 29 Mar 2023 No Maladministration Bromford Housing Association Limited (202114834) Case 202114834 · Estate Management The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint … 29 Mar 2023 No Maladministration Clarion Housing Association Limited (202120262) Case 202120262 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management … 29 Mar 2023 Maladministration Clarion Housing Association Limited (202123575) Case 202123575 · Financial The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its … 29 Mar 2023 Maladministration Kirklees Council (202113785) Case 202113785 · Managing Relations The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection. 29 Mar 2023 Maladministration London & Quadrant Housing Trust (202122562) Case 202122562 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212263) Case 202212263 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint … 29 Mar 2023 Reasonable Redress Notting Hill Genesis (NHG) (202123314) Case 202123314 · Financial The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about … 29 Mar 2023 Maladministration One Housing Group Limited (202115156) Case 202115156 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the … 29 Mar 2023 Partial Maladministration Southwark Council (202203904) Case 202203904 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to … 29 Mar 2023 Maladministration Sovereign Housing Association Limited (202007310) Case 202007310 · Managing Relations The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of … 29 Mar 2023 Reasonable Redress The Havebury Housing Partnership (202204113) Case 202204113 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour, including noise nuisance. 29 Mar 2023 Maladministration The Riverside Group Limited (202012317) Case 202012317 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, … 29 Mar 2023 Severe Maladministration Waverley Borough Council (202213384) Case 202213384 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property. 29 Mar 2023 Partial Maladministration Westminster City Council (202206250) Case 202206250 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the loss of heating in the property. The landlord’s response to the … 29 Mar 2023 Partial Maladministration Yorkshire Housing Limited (201913281) Case 201913281 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. …