London & Quadrant Housing Trust (L&Q) (202113505)
The complaint is about the landlord’s: decision making around a storage cupboard n a communal area. level of communication. complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202126008)
The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and rotten frames; Handling of the subsequent complaint.
London & Quadrant Housing Trust (L&Q) (202127272)
This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202202845)
This complaint is about: The leaseholder’s assertion the landlord breached its legal obligations around handling service charge funds. The landlord’s: Section 20 notices; Handling of a balcony design fault; Preparation for compliance with upcoming safety legislation; Response to a heat network consultation; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202204734)
The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202207761)
This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.
Manchester City Council (202127494)
The complaint is about: The landlord’s handling of a leak from the resident’s boiler and the associated damage. The landlord’s handling of reports that the resident’s kitchen floor was sinking. The landlord’s complaint handling.
Muir Group Housing Association Limited (202201833)
The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.
New Forest District Council (202100893)
This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020.
Peabody Trust (202202611)
The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the landlord. Complaint handling.
Sanctuary Housing Association (202207214)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Stoke-on-Trent City Council (202004616)
The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling.
Teign Housing (202121147)
The complaint is about how the landlord handled the resident’s reports of anti-social behaviour.
The Guinness Partnership Limited (202202467)
The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent payment system. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202210209)
The complaint is about: the landlord’s handling of a skirting repair and associated offer of compensation; the resident’s concerns that the skirting repair had been outstanding for five years; the resident’s view that the landlord discriminated against him; and the landlord’s handing of the complaint.
The Riverside Group Limited (202206444)
The complaint is about: The landlord’s handling of the resident’s noise reports. The landlord’s complaint handling.
Birmingham City Council (202210292)
The complaint is about the landlord’s response to the resident’s request for repairs to internal walls.
Clarion Housing Association Limited (202122624)
The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal complaint into this matter.
Clarion Housing Association Limited (202208917)
The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered.
Habinteg Housing Association Limited (202124509)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints handling.
Hammersmith and Fulham Council (202106760)
The complaint is about the residents reports of the landlord’s: handling of repairs to resolve a leak. complaint handling. The report also examines: the landlord’s record keeping. the landlord’s consideration of the resident’s vulnerabilities.
Lambeth Council (202109436)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by her neighbour. The associated formal complaint.
London Borough of Enfield (202122495)
The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the building's pipework and the compensation amount offered. The landlord’s handling of the associated insurance claim.
London & Quadrant Housing Trust (202205532)
The complaint is about the landlord’s response to: The resident’s report of noise from her upstairs neighbour. Reports about outstanding repairs following several leaks. Complaint handling.
Manningham Housing Association Limited (202104146)
The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Notting Hill Genesis (202124535)
The complaint concerns: The information provided by the landlord relating to the resident’s request to be rehoused. The delay in the payment of compensation.
Paragon Asra Housing Limited (202126520)
The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and compensation amount offered.
Royal Borough of Kensington and Chelsea (202203772)
The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue.
Sanctuary Housing Association (202107263)
The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s complaint including their request for compensation for items damaged by mould.
Sanctuary Housing Association (202204755)
The complaint is about the landlord’s: record keeping and communication regarding tree works in the communal area; handling of concerns about the resident’s behaviour and its subsequent apology, and; complaint handling.
Sanctuary Housing Association (202205737)
The complaint is about: The landlord’s handling of:
Saxon Weald (202122081)
The complaint is about the landlord’s response to the resident’s reports about the parking scheme it introduced.
Southern Housing Group Limited (202211508)
The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her parking permit. The associated complaint.
Southwark Council (202121132)
The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property.
Stonewater Limited (202125506)
The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint.
The Guinness Partnership Limited (202203314)
The complaint is about the landlord’s handling of rent arrears accrued at a previous address.
The Industrial Dwellings Society (1885) Limited (202128513)
The complaint is about the landlord’s: Handling of the resident’s bathroom replacement. Record keeping.
The Riverside Group Limited (202111905)
The complaint is about: The time taken for the landlord to amend the resident’s service charge. The landlord’s complaint handling.
Trent & Dove Housing Limited (202211211)
The complaint is about the landlord’s handling of a shared ownership application.
Wandle Housing Association Limited (202009248)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to her kitchen cabinet lights. Complaint.
Wandle Housing Association Limited (202125476)
The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. The resident’s request for a replacement kitchen. The resident’s complaints.
Whitefriars Housing Group Limited (202006631)
REPORT COMPLAINT 202006631 Whitefriars Housing Group Limited 30 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Adur District Council (201712818)
The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB).
Bromford Housing Association Limited (202114834)
The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint handling.
Clarion Housing Association Limited (202120262)
This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202123575)
The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its subsequent decision to offset compensation against this outstanding balance.
Kirklees Council (202113785)
The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection.
London & Quadrant Housing Trust (202122562)
The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202212263)
The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202123314)
The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and reported reduction in services. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)