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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202330012) Case 202330012 · Financial REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202341288) Case 202341288 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202342298) Case 202342298 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202343946) Case 202343946 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. … 13 Aug 2025 Maladministration Notting Hill Genesis (202344083) Case 202344083 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial … 13 Aug 2025 Maladministration Onward Homes Limited (202319139) Case 202319139 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The … 13 Aug 2025 Maladministration Orbit Housing Association Limited (202420907) Case 202420907 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the communal washing machines. 13 Aug 2025 Reasonable Redress Paragon Asra Housing Limited (202325350) Case 202325350 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a wet room leak. 13 Aug 2025 Maladministration Sanctuary Housing Association (202447865) Case 202447865 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling. 13 Aug 2025 Mediation Southend on Sea City Council (202347584) Case 202347584 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. … 13 Aug 2025 Maladministration Southern Housing (202325518) Case 202325518 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint. 13 Aug 2025 No Maladministration Southern Housing (202344402) Case 202344402 · Managing Relations The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. … 12 Aug 2025 Mediation Clarion Housing Association Limited (202340685) Case 202340685 · Estate Management The complaint is about the landlord's removal of the resident’s belongings. 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202439386) Case 202439386 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202447855) Case 202447855 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration London Borough of Newham (202445184) Case 202445184 · Old Property Condition categories The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s home. 12 Aug 2025 No Maladministration London & Quadrant Housing Trust (202421619) Case 202421619 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management … 12 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202422571) Case 202422571 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint. 12 Aug 2025 Maladministration Oadby and Wigston Borough Council (202419658) Case 202419658 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to … 12 Aug 2025 Partial Maladministration One Manchester Limited (202415219) Case 202415219 · Financial The complaint is about the landlord’s handling of: The resident’s service charge account including their request for a breakdown and … 12 Aug 2025 Outside Jurisdiction Peabody Trust (202211702) Case 202211702 · Estate Management The complaint is about the landlord's handling of the resident’s reports about repairs needed to the main gate, and as … 12 Aug 2025 Partial Maladministration Sanctuary Housing Association (202337495) Case 202337495 · Managing Relations REPORT COMPLAINT 202337495 Sanctuary Housing Association 12 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Aug 2025 Reasonable Redress Vivid Housing Limited (202442788) Case 202442788 · Responsive repairs/activity The complaint is about the resident’s reports of floods affecting the property. 12 Aug 2025 Reasonable Redress Yorkshire Housing Limited (202442850) Case 202442850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about domestic abuse. 11 Aug 2025 No Maladministration Birmingham City Council (202418404) Case 202418404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct. 11 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202326263) Case 202326263 · Financial The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns … 11 Aug 2025 Maladministration Kirklees Metropolitan Borough Council (202302163) Case 202302163 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Aug 2025 Partial Maladministration London Borough of Islington (202421289) Case 202421289 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query. 11 Aug 2025 Maladministration London & Quadrant Housing Trust (202437550) Case 202437550 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks in the property. 11 Aug 2025 Maladministration My Space Housing Solutions (202347604) Case 202347604 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould at her property. The Ombudsman … 11 Aug 2025 No Maladministration North London Muslim Housing Association Limited (202219364) Case 202219364 · Responsive repairs/activity This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home. 11 Aug 2025 Reasonable Redress Sanctuary Housing Association (202340788) Case 202340788 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the resident’s shower. 11 Aug 2025 Maladministration Southern Housing (202320023) Case 202320023 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and … 11 Aug 2025 Partial Maladministration St Mungo Community Housing Association (202401815) Case 202401815 · Financial The complaint is about the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling. 11 Aug 2025 Maladministration Stonewater Limited (202449386) Case 202449386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 11 Aug 2025 Reasonable Redress The Riverside Group Limited (202329952) Case 202329952 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to … 11 Aug 2025 Maladministration Tower Hamlets Community Housing (202436341) Case 202436341 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: a leak and subsequent damp and mould in … 8 Aug 2025 Reasonable Redress Acis Group Limited (202413228) Case 202413228 · Financial The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for … 8 Aug 2025 Maladministration Basildon Borough Council (202313913) Case 202313913 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s … 8 Aug 2025 Partial Maladministration Birmingham City Council (202440204) Case 202440204 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: 8 Aug 2025 Maladministration Charnwood Borough Council (202446541) Case 202446541 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. 8 Aug 2025 Reasonable Redress LiveWest Homes Limited (202326721) Case 202326721 · Estate Management The complaint is about the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal … 8 Aug 2025 Maladministration London Borough of Croydon (202417068) Case 202417068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. … 8 Aug 2025 Maladministration London Borough of Hackney (202345272) Case 202345272 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint. 8 Aug 2025 Partial Maladministration London Borough of Hackney (202402269) Case 202402269 · Financial The complaint is about the landlord’s handling of: A leak and kitchen repairs in the resident’s property. Reimbursement of associated … 8 Aug 2025 Maladministration London Borough of Hackney (202431407) Case 202431407 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s … 8 Aug 2025 Maladministration London Borough of Lewisham (202439765) Case 202439765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage … 8 Aug 2025 No Maladministration London & Quadrant Housing Trust (202415765) Case 202415765 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges. 8 Aug 2025 Outside Jurisdiction London & Quadrant Housing Trust (202428808) Case 202428808 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 8 Aug 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202219503) Case 202219503 · Financial The complaint is about: The landlord’s quality of work in the renewal of the kitchen and additional works. The landlord’s …