Canterbury City Council (202348393)
The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Chelmer Housing Partnership Limited (202216566)
The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about the standard of cleaning in the communal areas.
Citizen Housing Group Limited (202344488)
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.
Clarion Housing Association Limited (202333655)
The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Reports of boiler repairs. Request for a kitchen renewal. Concerns about its handling of asbestos removal. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Gateshead Metropolitan Borough Council (202206014)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to be replaced. Works needed to the loft, including renewal of the loft insulation and a hole in the party wall. Repairs to the front and rear doors and frames. Repairs …
GreenSquareAccord Limited (202422349)
The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.
GreenSquareAccord Limited (202423276)
The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.
Incommunities Limited (202309239)
The complaint is about the landlord's response to the resident's enquiries about her rent account and payments.
Irwell Valley Housing Association Limited (202420100)
The complaint is about the resident’s reports of a leak causing damp and mould at the property.
Jigsaw Homes Group Limited (202422730)
The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that the landlord repair decorative damage from a leak.
Kingston upon Hull City Council (202451024)
The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.
London Borough of Harrow (202417193)
The complaint is about the landlord’s handling of the resident’s reports of:
London Borough of Waltham Forest (202419394)
This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The associated complaint handling.
London & Quadrant Housing Trust (202323936)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202331394)
The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202410312)
The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, and asbestos. The resident’s reports of no gas supply and subsequent lack of heating and hot water in his property. The resident’s reports of mice within his property. The resident’s …
Metropolitan Thames Valley Housing (MTV) (202427991)
The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler repairs. toilet repairs. bathroom repairs. kitchen repairs and renewal. window renewal. attendance of repair appointments. communication. Concerns about staff and contractors including: conduct whilst working in the property. taking photographs …
Norwich City Council (202440031)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions.
Notting Hill Genesis (202448512)
The complaint is about the landlord’s handling of the resident’s reports of a leaking roof.
Peabody Trust (202225069)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s handling of the: Resident’s request for a permanent transfer to alternative accommodation. Associated complaints.
Peabody Trust (202319678)
The complaint is about the landlord’s handling of: A gas check appointment. The complaint. The landlord operated a 2 stage complaints process. It said it would log a new complaint within 5 working days. It would respond at stage 1 within 10 working days unless it needed an extension. It …
Rotherham Metropolitan Borough Council (202328136)
The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.
Royal Borough Of Greenwich (202422734)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We have also considered the landlord’s complaint handling.
Saffron Housing Trust Limited (202400437)
The complaint is about the landlord’s handling of the resident’s request for a cat flap in his door.
Southwark Council (202415988)
The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and hot water.
St Albans City and District Council (202418681)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.
Stevenage Borough Council (202416582)
The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent.
Stonewater Limited (202445844)
The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges for this support. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of the resident’s requests for information about rent arrears. The landlord’s …
Clarion Housing Association Limited (202311901)
The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of a dormer window. The Ombudsman has also investigated the landlord’s complaints handling.
Clarion Housing Association Limited (202347323)
The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The associated complaint.
Clarion Housing Association Limited (202415814)
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.
Clarion Housing Association Limited (202419523)
The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.
Clarion Housing Association Limited (202444359)
The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other users of the car park with regards to the landlord’s refusal to issue him a parking permit. transfer requests. associated complaint.
Curo Places Limited (202420836)
The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.
Home Group Limited (202346602)
The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Enfield (202332101)
The complaint is about the landlord’s handling of energy efficiency works at the resident’s property.
London Borough of Hackney (202415271)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint.
London Borough of Lewisham (202422601)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition of the property. Queries about a rent account and service charges. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202427886)
The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint
London & Quadrant Housing Trust (202220464)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint.
MHS Homes Ltd (202342827)
The complaint is about the landlord’s handling of reports of repairs to windows, window sills and walls.
Newlon Housing Trust (202401341)
The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (202328376)
The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a parking bay.
Orbit Group Limited (202409476)
The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.
Origin Housing Limited (202332476)
The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint
Peabody Trust (202419837)
The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal areas. The landlord’s complaint handling has also been investigated.
Sanctuary Housing Association (202447372)
The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder.
Southern Housing (202336383)
The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202422247)
The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.
Derby City Council (202424232)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)