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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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17 May 2024 Maladministration Leeds City Council (202220503) Case 202220503 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also … 17 May 2024 Maladministration Lewisham Council (202337128) Case 202337128 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 17 May 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202233550) Case 202233550 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be … 17 May 2024 Reasonable Redress Midland Heart Limited (202226563) Case 202226563 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the … 17 May 2024 Maladministration NSAH (Alliance Homes) Limited (202224581) Case 202224581 · Information and data management The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his … 17 May 2024 Maladministration Onward Homes Limited (202223799) Case 202223799 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The … 17 May 2024 Maladministration Southern Housing (202310209) Case 202310209 · Old Complaints Handling categories The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; … 17 May 2024 Maladministration Sovereign Network Homes (202303563) Case 202303563 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. … 17 May 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202301684) Case 202301684 · Financial The resident’s complaint is about: The landlord’s handling of queries relating to a service charge increase. The landlord’s handling of … 16 May 2024 Maladministration Hammersmith and Fulham Council (202303713) Case 202303713 · Financial The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. … 16 May 2024 Maladministration Hyde Housing Association Limited (202301819) Case 202301819 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her … 16 May 2024 Maladministration Islington Council (202317656) Case 202317656 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property. 16 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215504) Case 202215504 · Financial The complaint is about the landlord’s: Response to the resident's queries regarding the reasonableness of service charges paid. Response to … 16 May 2024 Maladministration Notting Hill Genesis (NHG) (202226410) Case 202226410 · Information and data management The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. The Ombudsman investigated … 16 May 2024 Maladministration Orbit Group Limited (202229374) Case 202229374 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door … 16 May 2024 Partial Maladministration Sovereign Network Homes (202227310) Case 202227310 · Financial The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damaged belongings. Concerns … 16 May 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202325277) Case 202325277 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 15 May 2024 Maladministration Birmingham City Council (202309639) Case 202309639 · Managing Relations The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the … 15 May 2024 Partial Maladministration Gateway Housing Association Limited (202216373) Case 202216373 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s … 15 May 2024 Partial Maladministration Home Group Limited (202115852) Case 202115852 · Managing Relations REPORT COMPLAINT 202115852 Home Group Limited 15 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 May 2024 Maladministration Islington Council (202232238) Case 202232238 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of neighbours incorrectly disposing of waste. The associated complaint. 15 May 2024 Partial Maladministration London Borough of Croydon (202203123) Case 202203123 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The … 15 May 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202305037) Case 202305037 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) about the resident. The landlord’s handling of … 15 May 2024 Outside Jurisdiction One Vision Housing Limited (202205697) Case 202205697 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application. 15 May 2024 Reasonable Redress Orbit Group Limited (202213948) Case 202213948 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property. 15 May 2024 No Maladministration Paragon Asra Housing Limited (202214972) Case 202214972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the … 14 May 2024 Maladministration Islington Council (202306224) Case 202306224 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s … 14 May 2024 Maladministration Lambeth Council (202320751) Case 202320751 · Managing Relations The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling. 14 May 2024 Maladministration Lincoln City Council (202308522) Case 202308522 · Managing Relations The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint … 14 May 2024 Maladministration Octavia Housing (202223509) Case 202223509 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, … 14 May 2024 Partial Maladministration Platform Housing Group Limited (202305172) Case 202305172 · Estate Management This complaint is about the landlord’s response to: The resident’s concerns about the frequency of lift breakdowns at his block … 14 May 2024 Partial Maladministration The Guinness Partnership Limited (202222516) Case 202222516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of heat loss and repairs to the lounge window … 13 May 2024 Maladministration Birmingham City Council (202310402) Case 202310402 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the condition of her kitchen. The Ombudsman has … 13 May 2024 Maladministration Clarion Housing Association Limited (202207370) Case 202207370 · Health and Safety (inc. building safety) REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 May 2024 Reasonable Redress Hyde Housing Association Limited (202329319) Case 202329319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a report of a leak and associated repairs. 13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a … 13 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202302981) Case 202302981 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s move to temporary accommodation due to anti-social behaviour (ASB). The … 13 May 2024 Partial Maladministration Southwark Council (202225883) Case 202225883 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a contaminated water supply. This Service has also … 13 May 2024 Partial Maladministration The Guinness Partnership Limited (202225938) Case 202225938 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to sell her shared ownership property. The Ombudsman has … 13 May 2024 Maladministration Torus62 Limited (202308116) Case 202308116 · Financial The complaint is about the landlord's handling of: The resident’s reports about damp and mould. The resident’s concerns about damage … 13 May 2024 Reasonable Redress Torus62 Limited (202310813) Case 202310813 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports … 10 May 2024 Partial Maladministration First Choice Homes Oldham Limited (202230298) Case 202230298 · Managing Relations This complaint is about the landlord’s: Response to the resident’s request to buy the property’s freehold. Complaint handling. 10 May 2024 Maladministration Harlow District Council (202229720) Case 202229720 · Managing Relations The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202125832) Case 202125832 · Financial The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202323115) Case 202323115 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling … 10 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202317961) Case 202317961 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s window following a leak. The associated complaint. 10 May 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202301139) Case 202301139 · Financial The complaint is about: Assistance provided by the landlord during a decant and transfer process. The landlord’s response to the … 10 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202214662) Case 202214662 · Financial The complaint is about the landlord’s handling of: Administration of service charges and rent account. Reports of disrepair and provision … 9 May 2024 Maladministration Beyond Housing Limited (202306387) Case 202306387 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. … 9 May 2024 Maladministration Notting Hill Genesis (NHG) (202217171) Case 202217171 · Managing Relations The complaint is about the landlord’s handling of and response to: