Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2023 ×

Showing 2,867 of 16,595 decisions

Decisions

Most recent first
11 Apr 2023 No Maladministration Sanctuary Housing Association (202203195) Case 202203195 · Estate Management The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of … 11 Apr 2023 Partial Maladministration Sheffield City Council (202119437) Case 202119437 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a hot water tank leak and damage to … 8 Apr 2023 Reasonable Redress Golding Homes Limited (202220971) Case 202220971 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to her front door. 8 Apr 2023 Maladministration Southwark Council (202204385) Case 202204385 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports … 6 Apr 2023 Partial Maladministration Paragon Asra Housing Limited (202112236) Case 202112236 · Estate Management REPORT COMPLAINT 202112236 Paragon Asra Housing Limited 6 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Apr 2023 No Maladministration Peabody Trust (202122368) Case 202122368 · Financial The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service. 6 Apr 2023 Maladministration Peabody Trust (202200081) Case 202200081 · Financial The complaint is about: 6 Apr 2023 No Maladministration Sanctuary Housing Association (202211416) Case 202211416 · Financial The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query. 6 Apr 2023 Partial Maladministration Southwark Council (202207965) Case 202207965 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint. 6 Apr 2023 Outside Jurisdiction Stockport Homes Limited (202209594) Case 202209594 · Financial This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants. 6 Apr 2023 Maladministration Town and Country Housing (202204373) Case 202204373 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s complaint concerning structural issues with his property. 6 Apr 2023 Outside Jurisdiction Wandle Housing Association Limited (202100169) Case 202100169 · Financial The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018. 6 Apr 2023 Partial Maladministration Wandle Housing Association Limited (202205585) Case 202205585 · Financial The complaint is about the landlord’s handling of the resident’s request that it: Redecorate his bathroom following water leaks. Compensate … 5 Apr 2023 Partial Maladministration Abri Group Limited (202216490) Case 202216490 · Managing Relations The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the … 5 Apr 2023 Maladministration Aspire Housing Limited (202205312) Case 202205312 · Managing Relations The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to … 5 Apr 2023 Maladministration London Borough of Brent (202121420) Case 202121420 · Financial The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak … 5 Apr 2023 Partial Maladministration Southwark Council (202113518) Case 202113518 · Financial The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about … 4 Apr 2023 No Maladministration Clarion Housing Association Limited (202124288) Case 202124288 · Estate Management This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns … 4 Apr 2023 No Maladministration High Peak Borough Council (202205626) Case 202205626 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of … 4 Apr 2023 Maladministration Orbit Group Limited (202217852) Case 202217852 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property. 4 Apr 2023 Outside Jurisdiction Retirement Villages Ltd (202121821) Case 202121821 · Estate Management The complaint is about: The landlord’s response to concerns about lift repairs. The resident’s request for compensation. The landlord’s complaint … 3 Apr 2023 Partial Maladministration Hammersmith and Fulham Council (202015474) Case 202015474 · Managing Relations The resident has complained about the landlord’s handling of: An application to split the household. The subsequent formal complaint. 3 Apr 2023 Maladministration London & Quadrant Housing Trust (202206543) Case 202206543 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports that the resident’s window had been broken. 3 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203033) Case 202203033 · Financial The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant … 3 Apr 2023 No Maladministration Northumberland Council (202211307) Case 202211307 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of … 3 Apr 2023 Maladministration Sandwell Metropolitan Borough Council (202117544) Case 202117544 · ASB/Abuse/Nuisance This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s … 3 Apr 2023 Maladministration Southern Housing Group Limited (202204459) Case 202204459 · Managing Relations The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint. 31 Mar 2023 Partial Maladministration A2Dominion Housing Group Limited (202002090) Case 202002090 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the … 31 Mar 2023 No Maladministration Birmingham City Council (202127395) Case 202127395 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or … 31 Mar 2023 No Maladministration Clarion Housing Association Limited (202219504) Case 202219504 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management move. 31 Mar 2023 Partial Maladministration GreenSquareAccord Limited (202110891) Case 202110891 · Estate Management The resident complained about: How the landlord handled concerns he raised about repairs to: 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Haringey London Borough Council (202200806) Case 202200806 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the … 31 Mar 2023 Partial Maladministration Home Group Limited (202126796) Case 202126796 · Financial The resident’s complaint is about: The landlords handling of the resident’s dissatisfaction with the standard of communal cleaning. The landlords … 31 Mar 2023 Maladministration Hyde Housing Association Limited (202103794) Case 202103794 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water. 31 Mar 2023 Maladministration Hyde Housing Association Limited (202104715) Case 202104715 · Financial This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and … 31 Mar 2023 Partial Maladministration Islington Council (202116228) Case 202116228 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB) reported up to 19 March … 31 Mar 2023 Severe Maladministration London Borough of Hackney (202121187) Case 202121187 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak. 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202015069) Case 202015069 · Estate Management The complaint is about the landlord’s: Decision making around a store cupboard in a communal area. Level of communication. Complaint … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201914143) Case 201914143 · Managing Relations This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling. 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007203) Case 202007203 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about damaged internal doors; Response to the resident’s reports … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012566) Case 202012566 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered by the landlord in relation to the toilet repairs. The landlord’s … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202113505) Case 202113505 · Estate Management The complaint is about the landlord’s: decision making around a storage cupboard n a communal area. level of communication. complaint … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126008) Case 202126008 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127272) Case 202127272 · Estate Management This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint. 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202845) Case 202202845 · Financial This complaint is about: The leaseholder’s assertion the landlord breached its legal obligations around handling service charge funds. The landlord’s: … 31 Mar 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202204734) Case 202204734 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207761) Case 202207761 · Managing Relations This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling. 31 Mar 2023 Partial Maladministration Manchester City Council (202127494) Case 202127494 · Managing Relations The complaint is about: The landlord’s handling of a leak from the resident’s boiler and the associated damage. The landlord’s … 31 Mar 2023 No Maladministration Muir Group Housing Association Limited (202201833) Case 202201833 · Estate Management The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown …