Sanctuary Housing Association (202213241)
The complaint is about the landlord’s handling of the resident’s reports about: The safety of his communal back garden’s surfaces and fencing. Its garden maintenance of trees and hedges.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Housing Association Limited (202120922)
The complaint is about the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request for his electrics to be reviewed. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202107587)
The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling of the installation of a gas meter. The landlord’s complaint handling.
Berneslai Homes (202204792)
The complaint is about the landlord’s: Response to the resident’s requests to have trees cut back. Handling of proposed works to the guttering and downpipe at the block. Use of the Section 20 consultation procedure. The resident has also complained about the level of the service charge for works to …
Clarion Housing Association Limited (202125676)
The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the resident’s meter. The associated formal complaint into this matter.
Hightown Housing Association Limited (202215632)
The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy could commence.
Lambeth Council (202212225)
The complaint is about the landlord’s handling of repairs to the resident’s fence.
London Borough of Redbridge (202120423)
The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse consent for the extension.
Sanctuary Housing Association (202203195)
The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.
Sheffield City Council (202119437)
The complaint is about the landlord’s: response to the resident’s reports about a hot water tank leak and damage to his carpet; complaints handling and record keeping.
Golding Homes Limited (202220971)
The complaint is about the landlord’s response to the resident’s reports of damage to her front door.
Southwark Council (202204385)
The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the associated complaint.
Paragon Asra Housing Limited (202112236)
REPORT COMPLAINT 202112236 Paragon Asra Housing Limited 6 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Peabody Trust (202122368)
The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service.
Peabody Trust (202200081)
The complaint is about:
Sanctuary Housing Association (202211416)
The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query.
Southwark Council (202207965)
The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint.
Stockport Homes Limited (202209594)
This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants.
Town and Country Housing (202204373)
The complaint is about the landlord’s response to the resident’s complaint concerning structural issues with his property.
Wandle Housing Association Limited (202100169)
The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.
Wandle Housing Association Limited (202205585)
The complaint is about the landlord’s handling of the resident’s request that it: Redecorate his bathroom following water leaks. Compensate him for costs he incurred as a result of these leaks.
Abri Group Limited (202216490)
The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the landlord’s response to the resident’s complaint about this.
Aspire Housing Limited (202205312)
The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to her. Handling of, and communication regarding, subsequent repairs in the property.
London Borough of Brent (202121420)
The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.
Southwark Council (202113518)
The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about the disconnection of a satellite dish. The handling of the resident’s complaints and the timeliness of responses.
Clarion Housing Association Limited (202124288)
This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary line. Response to the resident’s concerns that he had been discriminated against.
High Peak Borough Council (202205626)
The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of the associated complaint. The landlord’s introduction of a contact arrangement for the resident.
Orbit Group Limited (202217852)
The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property.
Retirement Villages Ltd (202121821)
The complaint is about: The landlord’s response to concerns about lift repairs. The resident’s request for compensation. The landlord’s complaint handling.
Hammersmith and Fulham Council (202015474)
The resident has complained about the landlord’s handling of: An application to split the household. The subsequent formal complaint.
London & Quadrant Housing Trust (202206543)
The complaint is about the landlord’s response to reports that the resident’s window had been broken.
London & Quadrant Housing Trust (L&Q) (202203033)
The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant and later request for a transferred to a different property ; Handling of the resident’s concerns about the condition of her property and the associated repair works, including the removal …
Northumberland Council (202211307)
The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of his property.
Sandwell Metropolitan Borough Council (202117544)
This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s concerns that it did not take his vulnerabilities into account when dealing with his reports of ASB. Handling of the associated complaint.
Southern Housing Group Limited (202204459)
The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint.
A2Dominion Housing Group Limited (202002090)
The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the right to buy scheme; disrepair at his property, including a pest infestation, damage to the walls, and damp and mould; the landlord’s handling of his decant into temporary accommodation; his …
Birmingham City Council (202127395)
The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or replace them.
Clarion Housing Association Limited (202219504)
The complaint is about the landlord’s handling of the resident’s request for a management move.
GreenSquareAccord Limited (202110891)
The resident complained about: How the landlord handled concerns he raised about repairs to:
Haringey London Borough Council (202124402)
The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.
Haringey London Borough Council (202200806)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.
Home Group Limited (202126796)
The resident’s complaint is about: The landlords handling of the resident’s dissatisfaction with the standard of communal cleaning. The landlords handling of the resident’s dissatisfaction with the grounds maintenance contract. The landlord's handling of the resident’s complaint and level of redress offered. The level of increase in service charges.
Hyde Housing Association Limited (202103794)
The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water.
Hyde Housing Association Limited (202104715)
This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and actual charges for the financial years 2017/18, 2018/19 and 2019/20.
Islington Council (202116228)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB) reported up to 19 March 2021; handling of the resident’s reports of ASB reported after 19 March 2021; response to the resident’s concerns that the landlord’s staff racially discriminating against her; complaint handling. The reports …
London Borough of Hackney (202121187)
The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak.
London & Quadrant Housing Trust (202015069)
The complaint is about the landlord’s: Decision making around a store cupboard in a communal area. Level of communication. Complaint handling.
London & Quadrant Housing Trust (L&Q) (201914143)
This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202007203)
The complaint is about the landlord’s: Response to the resident’s concerns about damaged internal doors; Response to the resident’s reports of defective windows; Handling of hallway decorating works; Response to issues raised at the start of the tenancy; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202012566)
The complaint is about: The level of compensation offered by the landlord in relation to the toilet repairs. The landlord’s handling of multiple repairs (including windows, front and rear doors, subsidence concerns and external cracks in the property). The landlord’s communication and handling of asbestos concerns. The landlord’s communication about …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)