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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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15 Aug 2025 Maladministration Incommunities Limited (202444944) Case 202444944 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of pests in the property. 15 Aug 2025 Maladministration London Borough of Enfield (202416326) Case 202416326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate. 15 Aug 2025 Maladministration London Borough of Enfield (202438842) Case 202438842 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 15 Aug 2025 Partial Maladministration London Borough of Newham (202415069) Case 202415069 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial … 15 Aug 2025 Maladministration London Borough of Wandsworth (202337259) Case 202337259 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint. 15 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202325759) Case 202325759 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling … 15 Aug 2025 Maladministration London & Quadrant Housing Trust (202327844) Case 202327844 · Managing Relations The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the … 15 Aug 2025 Maladministration Octavia Housing (202316527) Case 202316527 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of intermittent water pressure. The associated complaint. 15 Aug 2025 Partial Maladministration One Housing Group Limited (202347825) Case 202347825 · Estate Management The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property … 15 Aug 2025 Maladministration Peabody Trust (202323130) Case 202323130 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint. 15 Aug 2025 Partial Maladministration Places for People Group Limited (202431114) Case 202431114 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs, damp and mould. Response to the resident’s … 15 Aug 2025 Partial Maladministration Royal Borough Of Greenwich (202425589) Case 202425589 · Local Authority / ALMO or TMO The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202318542) Case 202318542 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202419490) Case 202419490 · Managing Relations The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints. 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202420940) Case 202420940 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202441504) Case 202441504 · Responsive repairs/activity REPORT COMPLAINT 202441504 Sanctuary Housing Association 15 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Aug 2025 Partial Maladministration Southern Housing (202413945) Case 202413945 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of … 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202347800) Case 202347800 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about her garden path. 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202405704) Case 202405704 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door. 15 Aug 2025 Partial Maladministration The Guinness Partnership Limited (202407989) Case 202407989 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler. 15 Aug 2025 Maladministration The Riverside Group Limited (202347969) Case 202347969 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint. 15 Aug 2025 Partial Maladministration Watford Community Housing Trust (202428513) Case 202428513 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns … 14 Aug 2025 Maladministration A2Dominion Housing Group Limited (202447121) Case 202447121 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent … 14 Aug 2025 No Maladministration Abri Group Limited (202420324) Case 202420324 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 14 Aug 2025 Partial Maladministration Amplius Living (202417094) Case 202417094 · Managing Relations The resident’s complaint is about the landlord’s: Response to reports of a faulty Air Source Heat Pump (ASHP). Handling of … 14 Aug 2025 Reasonable Redress Housing 21 (202347346) Case 202347346 · Estate Management The complaint is about the resident’s report of the landlord’s response about: The rent account. A community bike project. Parking. … 14 Aug 2025 Partial Maladministration Leicester City Council (202340066) Case 202340066 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about … 14 Aug 2025 Outside Jurisdiction Leicester City Council (202443155) Case 202443155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 14 Aug 2025 Partial Maladministration London Borough of Ealing (202334976) Case 202334976 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate … 14 Aug 2025 Partial Maladministration London Borough of Ealing (202447207) Case 202447207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign … 14 Aug 2025 Maladministration London Borough of Lambeth (202402913) Case 202402913 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring … 14 Aug 2025 Maladministration London Borough of Wandsworth (202442912) Case 202442912 · Financial The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports … 14 Aug 2025 Maladministration London & Quadrant Housing Trust (202207166) Case 202207166 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman … 14 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202400842) Case 202400842 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the … 14 Aug 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202413317) Case 202413317 · Managing Relations The resident’s complaint is about the landlord’s handling of a window repair. We have also considered the landlord’s handling of … 14 Aug 2025 Partial Maladministration North West Leicestershire District Council (202419956) Case 202419956 · Local Authority / ALMO or TMO The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling. 14 Aug 2025 Partial Maladministration Notting Hill Genesis (202321669) Case 202321669 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing … 14 Aug 2025 Maladministration Notting Hill Genesis (202422116) Case 202422116 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling … 14 Aug 2025 Maladministration One Housing Group Limited (202444402) Case 202444402 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also … 14 Aug 2025 Partial Maladministration Peabody Trust (202421457) Case 202421457 · Managing Relations The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint. 14 Aug 2025 No Maladministration Platform Housing Group Limited (202429868) Case 202429868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. … 14 Aug 2025 Reasonable Redress Sanctuary Housing Association (202422397) Case 202422397 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a defective toilet. 14 Aug 2025 Maladministration South Derbyshire District Council (202347884) Case 202347884 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below. 14 Aug 2025 Maladministration Southern Housing (202401999) Case 202401999 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her … 14 Aug 2025 Maladministration The Guinness Partnership Limited (202337438) Case 202337438 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of pests. 14 Aug 2025 Partial Maladministration Wolverhampton City Council (202344654) Case 202344654 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated … 13 Aug 2025 No Maladministration Epping Forest District Council (202444665) Case 202444665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about … 13 Aug 2025 Maladministration London Borough of Lambeth (202334778) Case 202334778 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of … 13 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202345104) Case 202345104 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated … 13 Aug 2025 Partial Maladministration London Borough of Waltham Forest (202440600) Case 202440600 · Local Authority / ALMO or TMO The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports …