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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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18 Apr 2023 No Maladministration Aster Group Limited (202214789) Case 202214789 · Occupancy Rights The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the … 18 Apr 2023 Partial Maladministration Islington Council (202109673) Case 202109673 · Information and data management The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the … 18 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202125842) Case 202125842 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The increase in level, apportionment and reasonableness of … 18 Apr 2023 Maladministration Places for People Group Limited (202118128) Case 202118128 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a number of repairs at the resident’s home. 18 Apr 2023 Partial Maladministration The Guinness Partnership Limited (202120574) Case 202120574 · Financial The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident … 18 Apr 2023 Reasonable Redress Wakefield And District Housing Limited (202124480) Case 202124480 · Estate Management The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint. 17 Apr 2023 Maladministration A2Dominion Housing Group Limited (202124090) Case 202124090 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property. 17 Apr 2023 Maladministration Clarion Housing Association Limited (202124743) Case 202124743 · Managing Relations The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and communication … 17 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202203423) Case 202203423 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. … 17 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202204038) Case 202204038 · Financial The complaint is about the: The reasonableness of the service charge for the 2018/19 financial year. Information provided about the … 17 Apr 2023 No Maladministration GreenSquareAccord Limited (202124182) Case 202124182 · Managing Relations The complaint is about the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder … 17 Apr 2023 Partial Maladministration Guinness Housing Association Limited (202207316) Case 202207316 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in her shower and her request … 17 Apr 2023 Reasonable Redress Home Group Limited (202008075) Case 202008075 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes … 17 Apr 2023 Partial Maladministration London Borough of Hillingdon (202010313) Case 202010313 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the … 17 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202206955) Case 202206955 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service … 17 Apr 2023 Partial Maladministration Manchester City Council (202119702) Case 202119702 · Managing Relations The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint. 17 Apr 2023 Maladministration Notting Hill Genesis (202201185) Case 202201185 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of drainage issues. 17 Apr 2023 Reasonable Redress Orbit Group Limited (202201795) Case 202201795 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 17 Apr 2023 No Maladministration Origin Housing Limited (202211585) Case 202211585 · Managing Relations The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint. 17 Apr 2023 Maladministration Richmond Housing Partnership Limited (202216893) Case 202216893 · Managing Relations The complaint is about the landlord’s handling of: 14 Apr 2023 No Maladministration Jigsaw Homes Group Limited (202203265) Case 202203265 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a … 14 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202116921) Case 202116921 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The … 14 Apr 2023 No Maladministration Wakefield And District Housing Limited (202122494) Case 202122494 · Managing Relations The complaint is about: The landlord’s handling and response to the resident’s request to remove redundant piping, boxing in, and … 13 Apr 2023 Maladministration Birmingham City Council (202115796) Case 202115796 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that their boiler and heating were not working properly. … 13 Apr 2023 Maladministration Clarion Housing Association Limited (202116797) Case 202116797 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a neighbour building a garden structure. Handling of … 13 Apr 2023 Partial Maladministration Haringey London Borough Council (202123855) Case 202123855 · Financial The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability … 13 Apr 2023 No Maladministration Incommunities Limited (202120438) Case 202120438 · Estate Management The complaint is about the landlord’s response to the resident’s request for permission to erect fencing, due to his concerns … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (202010808) Case 202010808 · Managing Relations The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202122675) Case 202122675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127907) Case 202127907 · Managing Relations The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the … 13 Apr 2023 No Maladministration North West Leicestershire District Council (202127422) Case 202127422 · Managing Relations REPORT COMPLAINT 202127422 North West Leicestershire District Council 13 April 2023 Our approach The Housing Ombudsman’s approach to investigating and … 13 Apr 2023 Partial Maladministration Ongo Homes Limited (202204205) Case 202204205 · Managing Relations The complaint is about the landlord’s handling of: Decoration to the resident’s bathroom and dining room and a banister repair. … 13 Apr 2023 Partial Maladministration Orbit Housing Association Limited (202123222) Case 202123222 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman … 13 Apr 2023 Partial Maladministration Peabody Trust (202128473) Case 202128473 · Financial The complaint is about the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs … 13 Apr 2023 No Maladministration Sovereign Housing Association Limited (202204966) Case 202204966 · Financial The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid … 13 Apr 2023 Partial Maladministration Sovereign Living Limited (202204942) Case 202204942 · Managing Relations The complaint is about: The length of time it took the landlord to provide the management pack required for the … 13 Apr 2023 Partial Maladministration The Community Housing Group Limited (202106309) Case 202106309 · Managing Relations The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within … 13 Apr 2023 Reasonable Redress Vivid Housing Limited (202207186) Case 202207186 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation … 13 Apr 2023 Maladministration Wandle Housing Association Limited (202115617) Case 202115617 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. … 13 Apr 2023 Maladministration Yorkshire Housing Limited (202208530) Case 202208530 · Financial The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its … 12 Apr 2023 Maladministration Magna Housing Limited (202210864) Case 202210864 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour. Handling of the complaint. 12 Apr 2023 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202202993) Case 202202993 · Financial The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 … 12 Apr 2023 Maladministration Sanctuary Housing Association (202213241) Case 202213241 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The safety of his communal back garden’s surfaces … 12 Apr 2023 Maladministration Sovereign Housing Association Limited (202120922) Case 202120922 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request … 11 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202107587) Case 202107587 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling … 11 Apr 2023 No Maladministration Berneslai Homes (202204792) Case 202204792 · Estate Management The complaint is about the landlord’s: Response to the resident’s requests to have trees cut back. Handling of proposed works … 11 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202125676) Case 202125676 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled … 11 Apr 2023 Maladministration Hightown Housing Association Limited (202215632) Case 202215632 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy … 11 Apr 2023 Outside Jurisdiction Lambeth Council (202212225) Case 202212225 · Estate Management The complaint is about the landlord’s handling of repairs to the resident’s fence. 11 Apr 2023 Partial Maladministration London Borough of Redbridge (202120423) Case 202120423 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse …