Wandle Housing Association Limited (202207924)
The complaint is about the landlord’s handling of: The tenancy sign-up procedure and the alleged rent discrepancy in the tenancy agreement. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Chelmer Housing Partnership Limited (202209244)
The complaint is about the level of compensation offered by the landlord in relation to the resident’s reports about: Property condition issues he reported upon moving into his new build property. Roof repairs at the property. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202206997)
REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (202123452)
The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: The landlord’s handling of the resident’s report of a leak to the bedroom from the shower. The landlord’s complaints handling. The landlord’s record keeping. The landlord’s offer of compensation.
Onward Homes Limited (202215475)
The complaint is about the landlord’s handling of the resident’s reports that her heating was turning itself on and could not be switched off.
Peabody Trust (202120260)
The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.
Peabody Trust (202128179)
The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint handling.
Stockport Homes Limited (202123560)
REPORT COMPLAINT 202123560 Stockport Homes Limited 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Aster Group Limited (202214789)
The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the property.
Islington Council (202109673)
The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the service provided. The resident has also complained that the landlord did not inform him of the leak prior to the sale of the property, therefore that he has paid a …
London & Quadrant Housing Trust (202125842)
The complaint is about the landlord’s response to the resident’s enquiries about: The increase in level, apportionment and reasonableness of service charges. Estimated service charges for the year 2021 to 2022. The landlord’s handling of the complaint.
Places for People Group Limited (202118128)
The complaint is about the landlord’s handling of a number of repairs at the resident’s home.
The Guinness Partnership Limited (202120574)
The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident moved in. Communication in relation to the consent given for the resident’s dog to live in the property. Administration of the rent and service charge account. Response to the repairs …
Wakefield And District Housing Limited (202124480)
The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint.
A2Dominion Housing Group Limited (202124090)
The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property.
Clarion Housing Association Limited (202124743)
The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and communication with the resident has also been considered.
Clarion Housing Association Limited (202203423)
The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint.
Clarion Housing Association Limited (202204038)
The complaint is about the: The reasonableness of the service charge for the 2018/19 financial year. Information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.
GreenSquareAccord Limited (202124182)
The complaint is about the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder is also dissatisfied with the landlord’s handling of the complaint.
Guinness Housing Association Limited (202207316)
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in her shower and her request for it to install a wet room. The associated complaint.
Home Group Limited (202008075)
The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.
London Borough of Hillingdon (202010313)
The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the resident’s re-housing application.
London & Quadrant Housing Trust (202206955)
The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service charge accounts for the year 2019 to 2020. Complaint handling.
Manchester City Council (202119702)
The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint.
Notting Hill Genesis (202201185)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues.
Orbit Group Limited (202201795)
The complaint is about the landlord’s administration of the resident’s rent account.
Origin Housing Limited (202211585)
The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint.
Richmond Housing Partnership Limited (202216893)
The complaint is about the landlord’s handling of:
Jigsaw Homes Group Limited (202203265)
The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a two-bedroom property.
London & Quadrant Housing Trust (L&Q) (202116921)
The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The landlord’s response to the resident’s reports about repairs to the kitchen at the property; The landlord’s response to the resident’s reports about the external back door at the property; The …
Wakefield And District Housing Limited (202122494)
The complaint is about: The landlord’s handling and response to the resident’s request to remove redundant piping, boxing in, and a false wall in the living room. The landlord’s handling of boxing in of a live gas pipe. The landlord’s complaint handling has also been investigated.
Birmingham City Council (202115796)
The complaint is about the landlord’s handling of the resident’s reports that their boiler and heating were not working properly. The investigation has also considered the landlord’s handling of the resident’s complaints.
Clarion Housing Association Limited (202116797)
The complaint is about the landlord’s: Handling of the resident’s reports of a neighbour building a garden structure. Handling of their reports of anti social behaviour (ASB) and noise nuisance. Handling of the resident’s complaint. Communication with the resident.
Haringey London Borough Council (202123855)
The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability of the temporary accommodation offered by the landlord. The landlord’s response to the resident’s request for reimbursement for damage to her personal belongings as a result of the burst pipe. …
Incommunities Limited (202120438)
The complaint is about the landlord’s response to the resident’s request for permission to erect fencing, due to his concerns about antisocial behaviour.
London & Quadrant Housing Trust (202010808)
The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202122675)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the property. Response to the resident’s reports of repairs required to the boiler. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202127907)
The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the associated complaint.
North West Leicestershire District Council (202127422)
REPORT COMPLAINT 202127422 North West Leicestershire District Council 13 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Ongo Homes Limited (202204205)
The complaint is about the landlord’s handling of: Decoration to the resident’s bathroom and dining room and a banister repair. The resident’s associated complaint.
Orbit Housing Association Limited (202123222)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling in relation to this case.
Peabody Trust (202128473)
The complaint is about the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs flooring. The landlord's handling of repairs to the floor. The resident's request that she be reimbursed her expenses during the decant period. The resident’s complaint.
Sovereign Housing Association Limited (202204966)
The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid by the resident and a neighbour.
Sovereign Living Limited (202204942)
The complaint is about: The length of time it took the landlord to provide the management pack required for the sale of a property and the resident’s request to be compensated for this. The landlord’s handling of the associated formal complaint has also been considered.
The Community Housing Group Limited (202106309)
The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within their own property boundary and not within the external communal areas. The landlord’s complaint handling has also been investigated.
Vivid Housing Limited (202207186)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation it offered.
Wandle Housing Association Limited (202115617)
The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. The resident’s complaint.
Yorkshire Housing Limited (202208530)
The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its handling of the rent and service charge increase process.
Magna Housing Limited (202210864)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour. Handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202202993)
The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 and 2021/22. The landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)