Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request to access a storage cupboard. The resident’s concerns about the safety of the garden. The complaint.
The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. The resident’s reports of damp and mould, and the associated repairs.
The resident’s complaint is about the landlord’s handling of boiler repairs.
The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.
The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.
The complaint is about the landlord’s handling of a leak to the property and pest control.
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request for replacement. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood response officer. Repair requests and concerns regarding the condition of his property. Request for a management transfer.
The complaint is about the landlord’s response to the resident’s reports of flooding in his property.
The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation following the theft of her bike.
The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s complaint handling.
This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to a patio door. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request for the installation of a wet room.
The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial.
The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint.
The landlord’s handling of reports of a: Leaking pipe in the kitchen and subsequent remedial works. Damp and mould due to the leaking pipe. Complaints handling
The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould.
The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety.
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould.
The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits.
The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.
The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas meter to obtain readings and associated repairs to a communal light. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which has led to antisocial behaviour (ASB) and trespassing. We have also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.
The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint.
The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.
The complaint is about the landlord’s response to the resident’s reports of damaged flooring.
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the property. Damage to her personal items because of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s reports of damp and mould.
The resident’s complaint is about the landlord’s handling of her reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.
The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.
The resident’s complaint is about the landlord's response to his reports about its contractors' conduct.
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace the bathroom. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s queries about the service charge.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.
The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.
The complaint is about the landlord’s handling of reports of damp, mould and excess cold. The landlord’s complaint handling is also considered.
The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |