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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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20 Aug 2025 Maladministration Southern Housing (202347516) Case 202347516 · Responsive repairs/activity This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building. 20 Aug 2025 Maladministration St Albans City and District Council (202439371) Case 202439371 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp … 20 Aug 2025 No Maladministration The Guinness Partnership Limited (202429616) Case 202429616 · Managing Relations The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of … 19 Aug 2025 Maladministration Abri Group Limited (202447225) Case 202447225 · Managing Relations The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered … 19 Aug 2025 Reasonable Redress Citizen Housing Group Limited (202443564) Case 202443564 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 19 Aug 2025 Severe Maladministration Dacorum Borough Council (202442661) Case 202442661 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the … 19 Aug 2025 Partial Maladministration GreenSquareAccord Limited (202431242) Case 202431242 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of damp and mould and related repairs. We have … 19 Aug 2025 Partial Maladministration Guildford Borough Council (202325281) Case 202325281 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has … 19 Aug 2025 No Maladministration Karbon Homes Limited (202447406) Case 202447406 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB). 19 Aug 2025 Partial Maladministration London Borough of Islington (202232909) Case 202232909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming … 19 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202203278) Case 202203278 · Managing Relations The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. … 19 Aug 2025 Maladministration London & Quadrant Housing Trust (202338441) Case 202338441 · Managing Relations The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the … 19 Aug 2025 Maladministration London & Quadrant Housing Trust (202438489) Case 202438489 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in … 19 Aug 2025 Partial Maladministration Newcastle City Council (202440970) Case 202440970 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from … 19 Aug 2025 Partial Maladministration Notting Hill Genesis (202304367) Case 202304367 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the hot water cylinder in … 19 Aug 2025 Maladministration One Housing Group Limited (202344562) Case 202344562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety check. 19 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202333393) Case 202333393 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s … 19 Aug 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202200983) Case 202200983 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the … 19 Aug 2025 Maladministration Sanctuary Housing Association (202447306) Case 202447306 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. … 19 Aug 2025 Maladministration Southern Housing (202324841) Case 202324841 · Estate Management The complaint is about the landlord’s: Communication in relation to the resident’s requests for information. Complaint handling. 19 Aug 2025 Maladministration Southern Housing (202430139) Case 202430139 · Information and data management The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint … 19 Aug 2025 Maladministration Vico Homes Limited (202346319) Case 202346319 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for a new garden fence. 18 Aug 2025 Partial Maladministration Abri Group Limited (202450758) Case 202450758 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift … 18 Aug 2025 No Maladministration City of London Corporation (202431587) Case 202431587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202338200) Case 202338200 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202420670) Case 202420670 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports. 18 Aug 2025 Severe Maladministration Hyde Housing Association Limited (202429476) Case 202429476 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a communal front door. 18 Aug 2025 Maladministration Kingston upon Hull City Council (202422677) Case 202422677 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at … 18 Aug 2025 No Maladministration London Borough of Islington (202407787) Case 202407787 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: 18 Aug 2025 Maladministration London Borough of Wandsworth (202417200) Case 202417200 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy. 18 Aug 2025 Maladministration Magenta Living (202426472) Case 202426472 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a panel review which it arranged to investigate … 18 Aug 2025 Reasonable Redress Moat Homes Limited (202421788) Case 202421788 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery … 18 Aug 2025 Maladministration Oxford City Council (202325520) Case 202325520 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling. 18 Aug 2025 Maladministration Paragon Asra Housing Limited (202447334) Case 202447334 · Managing Relations The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the … 18 Aug 2025 Maladministration Peabody Trust (202303604) Case 202303604 · Managing Relations The complaint is about the landlords handling of: Kitchen and bathroom repairs. The associated complaint. 18 Aug 2025 Maladministration Peabody Trust (202326917) Case 202326917 · Responsive repairs/activity REPORT COMPLAINT 202326917 Peabody Trust 18 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Aug 2025 Partial Maladministration Places for People Group Limited (202423085) Case 202423085 · Financial The complaint is about the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The … 18 Aug 2025 Partial Maladministration Sheffield City Council (202341095) Case 202341095 · Local Authority / ALMO or TMO The complaint is about: The local council’s consideration of the resident’s housing application and the associated banding. The conduct of … 18 Aug 2025 Maladministration Sovereign Network Group (202324281) Case 202324281 · Managing Relations The complaint is about the landlord’s decision to send a legal letter to the resident. We have also considered the … 18 Aug 2025 Maladministration Stonewater Limited (202340091) Case 202340091 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage. 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202422438) Case 202422438 · Financial The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint … 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202448810) Case 202448810 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 18 Aug 2025 Mediation Waverley Borough Council (202325369) Case 202325369 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202320456) Case 202320456 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202434551) Case 202434551 · Managing Relations The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s … 15 Aug 2025 Reasonable Redress Amplius Living (202321541) Case 202321541 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct in his home during a … 15 Aug 2025 Maladministration Arun District Council (202449303) Case 202449303 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s … 15 Aug 2025 No Maladministration Aster Group Limited (202438674) Case 202438674 · Financial The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos. 15 Aug 2025 Maladministration Gateshead Metropolitan Borough Council (202328159) Case 202328159 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated … 15 Aug 2025 No Maladministration Gateway Housing Association Limited (202400771) Case 202400771 · Financial The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing …