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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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30 May 2024 Maladministration London Borough of Hackney (202310241) Case 202310241 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. The Ombudsman … 30 May 2024 Partial Maladministration London Borough of Hounslow (202228688) Case 202228688 · Managing Relations This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Concerns around defective windows. … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (202228344) Case 202228344 · Financial The complaint is about the landlord’s handling of: Lift repairs. Antisocial behaviour (ASB). A request for the reimbursement of removal … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305870) Case 202305870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from a communal bin store. Request … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319060) Case 202319060 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s reports of cracks in the ceiling. Response to the resident’s … 30 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202315322) Case 202315322 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 May 2024 Maladministration Milton Keynes City Council (202309298) Case 202309298 · Managing Relations The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst … 30 May 2024 Maladministration Peabody Trust (202300779) Case 202300779 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling. 30 May 2024 Maladministration Sanctuary Housing Association (202223664) Case 202223664 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at … 30 May 2024 Partial Maladministration Settle Group (202218809) Case 202218809 · Financial The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; … 30 May 2024 Partial Maladministration Sheffield City Council (202125993) Case 202125993 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including concerns about her neighbour’s … 30 May 2024 Partial Maladministration Vivid Housing Limited (202304389) Case 202304389 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Historic reports of anti-social behaviour (ASB). Reports of ASB which … 30 May 2024 Maladministration Westminster City Council (202323512) Case 202323512 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports of rodent infestation. the associated complaint. 30 May 2024 Maladministration Wigan Metropolitan Borough Council (202102568) Case 202102568 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has … 29 May 2024 Maladministration A2Dominion Housing Group Limited (202307731) Case 202307731 · Managing Relations The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report … 29 May 2024 No Maladministration Chelmer Housing Partnership Limited (202308683) Case 202308683 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) by her neighbour and her … 29 May 2024 Maladministration Lambeth Council (202205445) Case 202205445 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting … 29 May 2024 Maladministration London Borough of Brent (202234539) Case 202234539 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. … 29 May 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202229276) Case 202229276 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a … 29 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202328643) Case 202328643 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check. 29 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202212927) Case 202212927 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs. The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s … 29 May 2024 Maladministration Norwich City Council (202316506) Case 202316506 · Managing Relations The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding … 29 May 2024 Maladministration Origin Housing Limited (202307848) Case 202307848 · Old Complaints Handling categories The complaint concerns the landlord's: handling of the resident’s reports of ASB from the neighbour. handling of the related complaint. 29 May 2024 Maladministration Peabody Trust (202223647) Case 202223647 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint. 29 May 2024 Partial Maladministration Platform Housing Group Limited (202308458) Case 202308458 · Occupancy Rights The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident … 29 May 2024 Maladministration Richmond Housing Partnership Limited (202219068) Case 202219068 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling. 29 May 2024 Maladministration Southern Housing Group Limited (202328032) Case 202328032 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint. 29 May 2024 Outside Jurisdiction Sovereign Network Homes (Former Network Homes) (202308840) Case 202308840 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of disrepair including damp and mould. 28 May 2024 Partial Maladministration Clarion Housing Association Limited (202216654) Case 202216654 · Estate Management The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue … 28 May 2024 Maladministration Clarion Housing Association Limited (202218447) Case 202218447 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 28 May 2024 Partial Maladministration Cobalt Housing Limited (202228902) Case 202228902 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a … 28 May 2024 Maladministration Haringey London Borough Council (202232783) Case 202232783 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a leak in the resident’s property. 28 May 2024 Reasonable Redress Islington Council (202227599) Case 202227599 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property. 28 May 2024 Maladministration London Borough of Hackney (202312141) Case 202312141 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation. 28 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311071) Case 202311071 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property. 28 May 2024 Maladministration Milton Keynes City Council (202307884) Case 202307884 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. … 28 May 2024 Maladministration Notting Hill Genesis (NHG) (202305308) Case 202305308 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s request for a transfer and change in allocation banding. 28 May 2024 Reasonable Redress Orbit Group Limited (202220029) Case 202220029 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system. 28 May 2024 Partial Maladministration Paragon Asra Housing Limited (202219733) Case 202219733 · Managing Relations This complaint is about the landlord’s handling of: Reports of issues with windows. Reports of a pest infestation. Reports of … 28 May 2024 Partial Maladministration Peabody Trust (202224410) Case 202224410 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling. 28 May 2024 Partial Maladministration Peabody Trust (202303351) Case 202303351 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment … 28 May 2024 Partial Maladministration Redditch Borough Council (202216635) Case 202216635 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 28 May 2024 Maladministration The Guinness Partnership Limited (202302555) Case 202302555 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about bathroom repairs. 28 May 2024 Partial Maladministration The Guinness Partnership Limited (202303418) Case 202303418 · Financial REPORT COMPLAINT 202303418 The Guinness Partnership Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 May 2024 Maladministration The Guinness Partnership Limited (202304209) Case 202304209 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property. 28 May 2024 Maladministration Your Housing Limited (202233522) Case 202233522 · Managing Relations REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 May 2024 Maladministration Anchor Hanover Group (202232424) Case 202232424 · Financial The complaint is about the landlord's handling of the resident’s concerns that his service charge includes communal heating costs. 24 May 2024 Maladministration Camden Council (202304831) Case 202304831 · Managing Relations The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of … 24 May 2024 Maladministration Hyde Housing Association Limited (202303768) Case 202303768 · Managing Relations The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling. 24 May 2024 Reasonable Redress Leeds City Council (202233265) Case 202233265 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.