Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2023 ×

Showing 2,867 of 16,595 decisions

Decisions

Most recent first
25 Apr 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202110131) Case 202110131 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the … 25 Apr 2023 Maladministration Bromford Housing Association Limited (202114474) Case 202114474 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould and the level of compensation offered. Complaint … 25 Apr 2023 Partial Maladministration Derby Homes Limited (202114093) Case 202114093 · Financial REPORT COMPLAINT 202114093 Derby Homes Limited 25 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Apr 2023 Partial Maladministration Golding Homes Limited (202208880) Case 202208880 · Managing Relations This complaint concerns the landlord’s response: To the resident’s reports of a leak and mould in the kitchen. To the … 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 25 Apr 2023 Maladministration Islington Council (202213028) Case 202213028 · Managing Relations The complaint is about the landlord’s handling of the: Cyclical interior and exterior redecorating work of the communal building. Associated … 25 Apr 2023 Reasonable Redress LiveWest Homes Limited (202117485) Case 202117485 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a potential offer of accommodation to the resident. 25 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202013904) Case 202013904 · Financial The complaint is about the landlord’s response to: The resident’s enquiries about the reasonableness of service charges. The resident’s request … 25 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114179) Case 202114179 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling. 25 Apr 2023 Maladministration Manchester City Council (202011545) Case 202011545 · Financial REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Apr 2023 Maladministration One Housing Group Limited (202114995) Case 202114995 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of reports of water ingress. 25 Apr 2023 Maladministration Southern Housing Group Limited (202013755) Case 202013755 · Information and data management The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman … 25 Apr 2023 Reasonable Redress Southern Housing Group Limited (202214376) Case 202214376 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated … 25 Apr 2023 Maladministration Southwark Council (202122189) Case 202122189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. … 24 Apr 2023 Maladministration Clarion Housing Association Limited (202111355) Case 202111355 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, … 24 Apr 2023 Maladministration London & Quadrant Housing Trust (202114456) Case 202114456 · Financial This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling. 24 Apr 2023 Partial Maladministration Paradigm Housing Group Limited (202126104) Case 202126104 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered … 24 Apr 2023 Maladministration Vivid Housing Limited (202209794) Case 202209794 · Old Property Condition migrated-2025 The complaint is about the resident’s request for the landlord to bear the costs for works required to the blown … 24 Apr 2023 No Maladministration Welwyn Hatfield Borough Council (202120726) Case 202120726 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. … 22 Apr 2023 Maladministration Bolton at Home Limited (202214617) Case 202214617 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request for a copy of his tenancy agreement. 22 Apr 2023 No Maladministration Southwark Council (202128252) Case 202128252 · Occupancy Rights The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the … 21 Apr 2023 Outside Jurisdiction Clarion Housing Association Limited (202121055) Case 202121055 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The … 21 Apr 2023 Partial Maladministration Home Group Limited (202116755) Case 202116755 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about … 21 Apr 2023 Maladministration Home Group Limited (202212755) Case 202212755 · Financial The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy. 21 Apr 2023 No Maladministration Housing 21 (202220722) Case 202220722 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns over the handling of a welfare incident. 21 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114537) Case 202114537 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; … 21 Apr 2023 Reasonable Redress Newlon Housing Trust (202125596) Case 202125596 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports. 21 Apr 2023 Maladministration Royal Borough Of Greenwich (202215160) Case 202215160 · Information and data management The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The … 21 Apr 2023 Maladministration Sovereign Network Homes (202128502) Case 202128502 · Old Property Condition migrated-2025 REPORT COMPLAINT 202128502 Network Homes Limited 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Apr 2023 Maladministration Clarion Housing Association Limited (202119610) Case 202119610 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s … 20 Apr 2023 Maladministration Cobalt Housing Limited (202100866) Case 202100866 · Managing Relations The complaint is about: The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint. 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 20 Apr 2023 Maladministration Havering Council (202206914) Case 202206914 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling and responses to reports of anti-social behaviour from the flat above. The landlord’s … 20 Apr 2023 Reasonable Redress London Borough of Hillingdon (202105216) Case 202105216 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 20 Apr 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202101343) Case 202101343 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. … 20 Apr 2023 Maladministration Mount Green Housing Association Limited (202219679) Case 202219679 · Occupancy Rights The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status. 20 Apr 2023 Maladministration Nottingham City Homes Registered Provider Limited (202209952) Case 202209952 · Managing Relations REPORT COMPLAINT 202209952 Nottingham City Homes Registered Provider Limited 20 April 2023 Our approach The Housing Ombudsman’s approach to investigating … 20 Apr 2023 Partial Maladministration Peabody Trust (202123937) Case 202123937 · Financial The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling. 20 Apr 2023 No Maladministration Places for People Homes Limited (202119956) Case 202119956 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door. 20 Apr 2023 Maladministration TBG Open Door Limited (202202133) Case 202202133 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property. 20 Apr 2023 No Maladministration Unity Housing Association Limited (202127712) Case 202127712 · Financial The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty … 20 Apr 2023 Partial Maladministration Wandle Housing Association Limited (202207924) Case 202207924 · Managing Relations The complaint is about the landlord’s handling of: The tenancy sign-up procedure and the alleged rent discrepancy in the tenancy … 19 Apr 2023 Partial Maladministration Chelmer Housing Partnership Limited (202209244) Case 202209244 · Managing Relations The complaint is about the level of compensation offered by the landlord in relation to the resident’s reports about: Property … 19 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202206997) Case 202206997 · ASB/Abuse/Nuisance REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202123452) Case 202123452 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: … 19 Apr 2023 Severe Maladministration Onward Homes Limited (202215475) Case 202215475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that her heating was turning itself on and could … 19 Apr 2023 No Maladministration Peabody Trust (202120260) Case 202120260 · Managing Relations The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling. 19 Apr 2023 No Maladministration Peabody Trust (202128179) Case 202128179 · Managing Relations The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint … 19 Apr 2023 No Maladministration Stockport Homes Limited (202123560) Case 202123560 · ASB/Abuse/Nuisance REPORT COMPLAINT 202123560 Stockport Homes Limited 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …