Islington Council (202210715)
The complaint is about the landlord's handling of repairs to the resident’s front door, and the associated offer of compensation. The Ombudsman has also assessed the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202206262)
The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Network Homes Limited (202113831)
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. This investigation has also considered the landlord’s complaint handling.
Notting Hill Genesis (202213890)
The complaint is about: The landlord’s handling of a shared ownership purchase, including the advertisement of the property on the landlord’s resale website. The level of communication and information provided by the landlord on payments and costs if the property was sold on the open market.
Onward Homes Limited (202101999)
This complaint is about the landlord’s handling of the resident’s reports about: Anti-social behaviour (ASB). The neighbour’s CCTV. Issues with the gate.
Royal Borough Of Greenwich (202212417)
The complaint is about the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling.
Spitalfields Housing Association Limited (202016687)
The complaint is regarding the landlord’s: Repairs team’s responses to the resident’s calls and emails. Handling of the associated complaint.
The Guinness Partnership Limited (202122181)
The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of her property. The resident’s reports of the windows in her property being in poor condition. The associated complaint.
Bournemouth, Christchurch and Poole Council (202110131)
The complaint is about the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the property for the resident’s mobility scooter. response to the resident’s reports of the smell of smoke in the communal areas of the property.
Bromford Housing Association Limited (202114474)
The complaint is about: The landlord’s handling of reports of damp and mould and the level of compensation offered. Complaint handling.
Derby Homes Limited (202114093)
REPORT COMPLAINT 202114093 Derby Homes Limited 25 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Golding Homes Limited (202208880)
This complaint concerns the landlord’s response: To the resident’s reports of a leak and mould in the kitchen. To the resident’s reports of the conduct of one of the landlord’s operatives. To the resident’s reporting of issues with the street lamp situated outside the property. This report has also considered …
Haringey London Borough Council (202200748)
The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s concerns that she was discriminated against. The resident’s complaint.
Haringey London Borough Council (202218553)
The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202213028)
The complaint is about the landlord’s handling of the: Cyclical interior and exterior redecorating work of the communal building. Associated complaints.
LiveWest Homes Limited (202117485)
The complaint is about the landlord’s handling of a potential offer of accommodation to the resident.
London & Quadrant Housing Trust (202013904)
The complaint is about the landlord’s response to: The resident’s enquiries about the reasonableness of service charges. The resident’s request to be refunded for service charges. The resident’s enquiries about service charges. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202114179)
This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling.
Manchester City Council (202011545)
REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
One Housing Group Limited (202114995)
The complaint concerns the landlord’s handling of reports of water ingress.
Southern Housing Group Limited (202013755)
The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
Southern Housing Group Limited (202214376)
The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.
Southwark Council (202122189)
The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. Complaint handling.
Clarion Housing Association Limited (202111355)
The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, and; the associated formal complaint.
London & Quadrant Housing Trust (202114456)
This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling.
Paradigm Housing Group Limited (202126104)
The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered the associated complaint handling.
Vivid Housing Limited (202209794)
The complaint is about the resident’s request for the landlord to bear the costs for works required to the blown windows of the leasehold property.
Welwyn Hatfield Borough Council (202120726)
The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. The landlord’s handling of reports of harassment and racial abuse made by the resident about her neighbour. The landlord’s alleged breach of the General Data Protection Regulations (GDPR) and the …
Bolton at Home Limited (202214617)
The complaint is about the landlord’s handling of the resident’s request for a copy of his tenancy agreement.
Southwark Council (202128252)
The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the tenancy agreement.
Clarion Housing Association Limited (202121055)
The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.
Home Group Limited (202116755)
The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about the parking arrangements, missing bins, lack of communal gardening, and cleaning services. Request for a boundary to her block of flats. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202212755)
The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy.
Housing 21 (202220722)
The complaint is about the landlord’s response to the resident’s concerns over the handling of a welfare incident.
London & Quadrant Housing Trust (L&Q) (202114537)
The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; Handling of a leak from above into the bedroom and hall; Response to the resident’s request for compensation for water damaged items; Complaints handling.
Newlon Housing Trust (202125596)
The complaint is about the landlord’s response to the resident’s repairs reports.
Royal Borough Of Greenwich (202215160)
The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The Ombudsman has also assessed the landlord’s record keeping.
Sovereign Network Homes (202128502)
REPORT COMPLAINT 202128502 Network Homes Limited 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202119610)
The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s request to access communal areas for boiler repairs.
Cobalt Housing Limited (202100866)
The complaint is about: The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint.
Haringey London Borough Council (202120060)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Havering Council (202206914)
The complaint is about: The landlord’s handling and responses to reports of anti-social behaviour from the flat above. The landlord’s handling and responses to reports of flooding from the flat above. The landlord’s complaints handling. If the landlord should have completed a risk assessment for its occupant who it temporarily …
London Borough of Hillingdon (202105216)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
London & Quadrant Housing Trust (L&Q) (202101343)
The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Mount Green Housing Association Limited (202219679)
The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status.
Nottingham City Homes Registered Provider Limited (202209952)
REPORT COMPLAINT 202209952 Nottingham City Homes Registered Provider Limited 20 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Peabody Trust (202123937)
The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling.
Places for People Homes Limited (202119956)
The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door.
TBG Open Door Limited (202202133)
The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property.
Unity Housing Association Limited (202127712)
The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)