Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the subsequent collapse of part of the bathroom ceiling. The landlord’s management of asbestos on the bathroom ceiling and its response to the resident’s concerns about asbestos. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the exterior of a window at the rear of the property. her request for a radiator in the kitchen to be relocated. in the communal areas including the bin chute. to …
The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation and the level of compensation offered. Concerns about staff behaviour. Associated complaint.
The complaint is about the landlord’s handling of defects in a new build property.
The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air Source Heat Pump (ASHP)
The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to the boiler. Damp and mould. A crack in the living room wall.
The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the kitchen renewal. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s handling of the resident’s: Concerns about service charges. Enquiries about moving into another property. Reports of Antisocial Behaviour (ASB) on the roof garden. We have also investigated the landlord’s complaint handling.
REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response to the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak.
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould.
The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We have also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of electrical repairs following a leak.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.
This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.
The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s fence.
The complaint is about the landlord’s handling of the resident’s: Reports of noise and request for sound proofing. Concerns regarding air quality. Associated complaint.
The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould and algae in communal areas including on the carpet. Trip hazards and crumbling stairs. Repairs to communal lighting. Repairs to guttering. Block cleaning and internal decoration. Pest control. The Ombudsman …
The complaint is about the landlord’s handling of repairs to the communal boiler.
The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The resident’s complaint about the conduct of a member of the landlord's staff.
The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The resident’s concerns regarding her rent arrears. The Ombudsman has also investigated the landlord’s handling of the complaint. In its stage 2 response, the landlord acknowledged that the resident raised her …
The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff to open and close. Request to replace the bathroom at the property. Further repair requests and reports of damp and mould at the property. We have also considered the landlord’s …
The complaint is about the landlord’s handling of reports of a blocked kitchen sink.
The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which restricted access to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the condition of the windows. The associated complaints.
The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has also investigated the landlord’s complaint handling.
The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint.
The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation request. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould.
The complaint is about the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports of an ant infestation. The resident’s concerns about patio repairs.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint.
The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen units. Living room window. Storage heaters. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean and clear his property, and the required method of payment.
Your complaint is about the landlord's handling of the utilities aspect of the service charge and the associated complaint.
The resident’s complaint is about the landlord’s handling of her reports that it installed the back garden incorrectly.
The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise nuisance from local bars. Her reported concerns about the hot water supply. Her reported concerns about heating. A statutory overcrowding assessment. Her re-housing application. The landlord’s complaint handling will also …
The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The landlord’s response prior to March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The increase in service charges.
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint.
The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint.
This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the resident’s reports of fly tipping and poor grounds maintenance.
The complaint is about the landlords handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject access request (SAR). Handling of the resident’s reports its staff recorded a visit in her home. Response to the resident’s reports of multiple outstanding repairs. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |