Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
26 Aug 2025 Reasonable Redress Stevenage Borough Council (202416582) Case 202416582 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent. 26 Aug 2025 Reasonable Redress Stonewater Limited (202445844) Case 202445844 · Financial The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311901) Case 202311901 · Managing Relations The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202347323) Case 202347323 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and … 22 Aug 2025 Maladministration Clarion Housing Association Limited (202415814) Case 202415814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal … 22 Aug 2025 No Maladministration Clarion Housing Association Limited (202419523) Case 202419523 · Managing Relations The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice. 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202444359) Case 202444359 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other … 22 Aug 2025 No Maladministration Curo Places Limited (202420836) Case 202420836 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. … 22 Aug 2025 Maladministration Home Group Limited (202346602) Case 202346602 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and … 22 Aug 2025 Reasonable Redress London Borough of Enfield (202332101) Case 202332101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of energy efficiency works at the resident’s property. 22 Aug 2025 Partial Maladministration London Borough of Hackney (202415271) Case 202415271 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint. 22 Aug 2025 Maladministration London Borough of Lewisham (202422601) Case 202422601 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition … 22 Aug 2025 Maladministration London Borough of Tower Hamlets (202427886) Case 202427886 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint 22 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202220464) Case 202220464 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint. 22 Aug 2025 Maladministration MHS Homes Ltd (202342827) Case 202342827 · Voluntary The complaint is about the landlord’s handling of reports of repairs to windows, window sills and walls. 22 Aug 2025 Maladministration Newlon Housing Trust (202401341) Case 202401341 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated … 22 Aug 2025 No Maladministration Notting Hill Genesis (202328376) Case 202328376 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a … 22 Aug 2025 Maladministration Orbit Group Limited (202409476) Case 202409476 · Estate Management The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the … 22 Aug 2025 No Maladministration Origin Housing Limited (202332476) Case 202332476 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about … 22 Aug 2025 Partial Maladministration Peabody Trust (202419837) Case 202419837 · Managing Relations The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of … 22 Aug 2025 Maladministration Sanctuary Housing Association (202447372) Case 202447372 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder. 22 Aug 2025 Maladministration Southern Housing (202336383) Case 202336383 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also … 21 Aug 2025 Maladministration Clarion Housing Association Limited (202422247) Case 202422247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s … 21 Aug 2025 Maladministration Derby City Council (202424232) Case 202424232 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint. 21 Aug 2025 Maladministration GreenSquareAccord Limited (202337417) Case 202337417 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints. 21 Aug 2025 Reasonable Redress Hyde Housing Association Limited (202343866) Case 202343866 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered. 21 Aug 2025 Maladministration London & Quadrant Housing Trust (202445476) Case 202445476 · Moving/Buying/Selling Home The complaint is about the condition of the property when let and the landlord’s handling of reported repairs. 21 Aug 2025 Reasonable Redress Notting Hill Genesis (202419691) Case 202419691 · Financial The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year … 21 Aug 2025 Maladministration Royal Borough Of Greenwich (202431006) Case 202431006 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has … 21 Aug 2025 Reasonable Redress Southern Housing (202337196) Case 202337196 · Old Complaints Handling categories The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint. 21 Aug 2025 Maladministration Southwark Council (202348534) Case 202348534 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had … 21 Aug 2025 Maladministration Sovereign Network Group (202347376) Case 202347376 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property. 21 Aug 2025 Reasonable Redress Sovereign Network Homes (202446672) Case 202446672 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 21 Aug 2025 Outside Jurisdiction Stonewater Limited (202441735) Case 202441735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint 21 Aug 2025 Partial Maladministration Yorkshire Housing Limited (202422353) Case 202422353 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: repairs. temporary accommodation. 21 Aug 2025 No Maladministration Your Housing Group Limited (202332667) Case 202332667 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his … 20 Aug 2025 Maladministration Basildon Borough Council (202412377) Case 202412377 · Local Authority / ALMO or TMO The complaint is regarding the landlord’s handling of repairs to the guttering. 20 Aug 2025 Partial Maladministration Curo Places Limited (202335110) Case 202335110 · ASB/Abuse/Nuisance REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Aug 2025 No Maladministration Kingston upon Hull City Council (202417270) Case 202417270 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his … 20 Aug 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202339693) Case 202339693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint. 20 Aug 2025 Maladministration Lewes District Council (202439550) Case 202439550 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint … 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325010) Case 202325010 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within … 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202418615) Case 202418615 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation … 20 Aug 2025 Maladministration London & Quadrant Housing Trust (202450720) Case 202450720 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The … 20 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202423297) Case 202423297 · Financial The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. … 20 Aug 2025 Reasonable Redress Paragon Asra Housing Limited (202322523) Case 202322523 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. 20 Aug 2025 Partial Maladministration Peabody Trust (202421775) Case 202421775 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint … 20 Aug 2025 Partial Maladministration Peabody Trust (202444304) Case 202444304 · Financial The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move … 20 Aug 2025 Maladministration Royal Borough Of Greenwich (202342794) Case 202342794 · Local Authority / ALMO or TMO The landlord’s response to the resident’s report of staff misconduct. 20 Aug 2025 Partial Maladministration Sanctuary Housing Association (202344212) Case 202344212 · Financial The complaint is about the landlord’s response to the resident’s: Reports of water in the communal lift pit. Request for …