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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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4 Jun 2024 Partial Maladministration Orbit Group Limited (202217427) Case 202217427 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for … 4 Jun 2024 Maladministration Sovereign Network Homes (202230369) Case 202230369 · Information and data management The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues. 4 Jun 2024 Maladministration Torus62 Limited (202308724) Case 202308724 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs following a sewage leak. The landlord’s handling … 3 Jun 2024 Maladministration Places for People Group Limited (202321467) Case 202321467 · Managing Relations REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating and … 3 Jun 2024 Maladministration Stonewater Limited (202314861) Case 202314861 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior mould. The … 3 Jun 2024 Partial Maladministration Town and Country Housing (202231392) Case 202231392 · Old Property Condition migrated-2025 The complaint is about the resident’s request for the landlord to: Remove her garage. Erect some additional fencing at the … 31 May 2024 Partial Maladministration Abri Group Limited (202309751) Case 202309751 · Managing Relations The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s … 31 May 2024 Outside Jurisdiction Camden Council (202229738) Case 202229738 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining … 31 May 2024 Partial Maladministration Clarion Housing Association Limited (202220280) Case 202220280 · Information and data management The complaint is about the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change … 31 May 2024 Maladministration Cornwall Housing Limited (202219381) Case 202219381 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the roof at her property. … 31 May 2024 Maladministration Derby Homes Limited (202323553) Case 202323553 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The … 31 May 2024 Partial Maladministration Flagship Housing Group Limited (202304884) Case 202304884 · Financial The complaint is about: The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of … 31 May 2024 Maladministration Harlow District Council (202226119) Case 202226119 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to the roof and guttering. Complaint. 31 May 2024 Partial Maladministration Hexagon Housing Association Limited (202205797) Case 202205797 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports that the emergency escape route from the property was compromised. … 31 May 2024 Partial Maladministration Hightown Housing Association Limited (202229801) Case 202229801 · Financial The complaint is about: The landlord’s handling of the resident’s request for reimbursement of flooring and increased heating bills as … 31 May 2024 Maladministration Home Group Limited (202302337) Case 202302337 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns about its administration of the service charge accounts; concerns … 31 May 2024 Maladministration Lambeth Council (202215601) Case 202215601 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to the communal front entrance door. Complaint … 31 May 2024 Reasonable Redress London Borough of Hackney (202321997) Case 202321997 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204359) Case 202204359 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of Remedial works following a leak. Its handling of asbestos removal at the … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306096) Case 202306096 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of a leak in the property. The associated complaint … 31 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307382) Case 202307382 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 May 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202230802) Case 202230802 · Managing Relations The complaint is regarding landlord’s handling of the landlord’s: Handling of a repair request. Communication with the resident. This investigation … 31 May 2024 Maladministration Newlon Housing Trust (202229430) Case 202229430 · Estate Management The resident’s complaint is about the landlord’s response to his request for a dedicated disabled parking bay. 31 May 2024 No Maladministration One Housing Group Limited (202304913) Case 202304913 · Financial REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2024 Maladministration Orbit Group Limited (202224036) Case 202224036 · Financial The complaint is about the landlord’s handling of the resident’s concern that her communal electricity charge included the cost of … 31 May 2024 No Maladministration Orbit Housing Association Limited (202309282) Case 202309282 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) from her neighbour. This report has … 31 May 2024 Maladministration Orbit Housing Association Limited (202322643) Case 202322643 · Managing Relations The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The … 31 May 2024 Maladministration Orbit Housing Association Limited (202327625) Case 202327625 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s … 31 May 2024 Partial Maladministration Origin Housing Limited (202303657) Case 202303657 · Financial REPORT COMPLAINT 202303657 Origin Housing Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 May 2024 Maladministration Royal Borough of Kensington and Chelsea (202303698) Case 202303698 · Managing Relations The resident’s complaint is about: The landlord’s handling of remedial works following a leak and its response to the resident’s … 31 May 2024 Partial Maladministration Southern Housing (202227212) Case 202227212 · Estate Management The complaint is about the landlord’s handling of: Repairs to windows in the property. Flooding outside the property. Repairs to … 31 May 2024 Partial Maladministration The Guinness Partnership Limited (202307352) Case 202307352 · Managing Relations The complaint is about the landlord’s: investigation of the resident’s reports about vibration noise; complaints handling. 31 May 2024 Partial Maladministration The Riverside Group Limited (202227117) Case 202227117 · Estate Management The complaint is about the landlord’s handling of: Construction works near to the property and the impact these had on … 31 May 2024 Reasonable Redress Waltham Forest Council (202227302) Case 202227302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property. 31 May 2024 Partial Maladministration Waltham Forest Council (202228943) Case 202228943 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Overcrowding and her housing application to move. Repairs … 31 May 2024 Partial Maladministration Wigan Metropolitan Borough Council (202217665) Case 202217665 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s right to buy (RTB) application. The landlord’s response to the … 30 May 2024 Reasonable Redress A2Dominion Housing Group Limited (202300662) Case 202300662 · Managing Relations The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its … 30 May 2024 Partial Maladministration Agudas Israel Housing Association Limited (202227019) Case 202227019 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs at the resident’s property. The resident’s concerns that the landlord failed … 30 May 2024 Maladministration Birmingham City Council (202304916) Case 202304916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of flooding in his garden and the side of … 30 May 2024 Partial Maladministration Birmingham City Council (202320507) Case 202320507 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property as well as … 30 May 2024 Maladministration Camden Council (202315839) Case 202315839 · Managing Relations The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of … 30 May 2024 Maladministration Citizen Housing (202228236) Case 202228236 · Managing Relations The complaint is about the landlord’s handling of the applicant’s application to succeed her deceased grandmother’s property and whether it … 30 May 2024 No Maladministration Clarion Housing Association Limited (202212524) Case 202212524 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (‘ASB’). The Ombudsman has also considered … 30 May 2024 Maladministration Clarion Housing Association Limited (202217008) Case 202217008 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. … 30 May 2024 Maladministration Clarion Housing Association Limited (202218339) Case 202218339 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a fly infestation. The Ombudsman has also considered … 30 May 2024 Partial Maladministration Flagship Housing Group Limited (202215333) Case 202215333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the … 30 May 2024 No Maladministration Gloucester City Homes Limited (202311899) Case 202311899 · Estate Management The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in … 30 May 2024 Maladministration Grand Union Housing Group Limited (202301029) Case 202301029 · Managing Relations The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage … 30 May 2024 No Maladministration Leeds City Council (202313924) Case 202313924 · Managing Relations The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at … 30 May 2024 Maladministration London Borough of Hackney (202302021) Case 202302021 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s …