Haringey London Borough Council (202203346)
The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report will also investigate the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Home Group Limited (202207913)
The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202120154)
The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint.
London Borough of Hillingdon (202102073)
This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour (ASB) reports about the resident. Antisocial behaviour reports about the residents neighbour. Noise complaints. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202128131)
The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202208175)
The complaint is about the landlord’s handling of: Repairs to resolve a water leak in the communal area. The condition of the carpet in the communal hallway following the water leak. The associated complaint and record keeping.
Midland Heart Limited (202111694)
The complaint is about the landlord’s handling of the repairs to the resident’s external doors and roof.
Midland Heart Limited (202202815)
The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance. the landlords handling of the associated complaint.
Midland Heart Limited (202204167)
This complaint is about the way the landlord handled the resident’s reports of drug- and tobacco-related antisocial behaviour and harassment.
Newlon Housing Trust (202107310)
The complaint is about: The landlord’s response to the resident’s request for an EWS1 form. The landlord’s communication regarding the cladding. The landlord’s complaints handling.
Notting Hill Genesis (NHG) (202206376)
This complaint is about the landlord’s refusal to address the resident’s concerns regarding alternative access arrangements for disabled persons when the lift is out of order.
Onward Homes Limited (202121697)
The complaint is about: The landlord’s handling of a recurring leak into the property. The landlord’s handling of issues with damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.
Onward Homes Limited (202124411)
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property; The landlord’s response to the resident’s request for reasonable adjustments due to his medical conditions; The landlord’s handling of the resident’s rent arrears; and The landlord’s decision to rescind the property offer.
Onward Homes Limited (202204981)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s complaint handling.
Peabody Trust (202112245)
The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and the level of compensation offered.
Peabody Trust (202127764)
The complaint is about landlord’s handling of:
Places for People Group Limited (202202414)
The complaint is about: The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s response to the resident’s installation of CCTV. The landlord’s complaints handling.
Southern Housing Group Limited (202206524)
The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202117882)
The complaint is about the landlord's response to the resident's reports about the CCTV his neighbour installed in the communal area.
Thames Valley Housing Association Limited (202115633)
The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of the building. Non resident’s use of car parking at the property. The landlord’s handling of the complaint.
The Guinness Partnership Limited (202117121)
REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wandsworth Council (202209074)
The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to the resident’s concerns about the responsibility for the waste pipe that services the property. The landlord’s handling of the associated complaint.
Wigan Metropolitan Borough Council (202014943)
The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord included within the court bundle, which the resident believes was a data breach.
Abri Group Limited (202119402)
The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s building. the resident’s reports of the standard of grounds maintenance, in particular: The removal of infested mulch. The general standard of the grounds maintenance. The time the landlord took to …
Haringey London Borough Council (202110720)
The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s request that he be reimbursed by the landlord for loss of rental income and the cost of re-installation of the property’s electrical supply.
Home Group Limited (202114889)
The complaint is about the landlord’s handling of a kitchen refurbishment.
Islington Council (202119071)
The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new boiler; The landlord’s handling of the resident’s request for a temporary decant whilst remedial repairs were carried out following the leak; The landlord’s complaint handling; The insurance provider’s response to …
Lambeth Council (202120072)
The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to complete repairs and the landlord’s communication.
Legal and General Affordable Homes (202205814)
The complaint is about the landlord’s handling of: A repair of the resident's bath. The resident's request for aids and adaptations.
LiveWest Homes Limited (202123970)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance.
LiveWest Homes Limited (202200124)
The complaint is about the landlord’s response to repairs to the resident’s oil tank.
London & Quadrant Housing Trust (L&Q) (202111468)
The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202111543)
The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202128192)
The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.
Metropolitan Thames Valley Housing (202128435)
The complaint is about: The landlord’s handling of repairs to a faulty boiler. This Service has also considered the complaint handling.
Metropolitan Thames Valley Housing (MTV) (202212022)
The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement a meal service. The landlord’s complaint handling, including its resolution of the complaint at each stage of its procedure.
Raven Housing Trust Limited (202200090)
The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The landlord's response to parking space issues.
Reading Borough Council (202104235)
The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.
Six Town Housing Limited (202107717)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s approach and subsequent decision to remove the resident’s CCTV. The Ombudsman has also assessed the landlord’s handling of the above complaints.
Southern Housing Group Limited (202120411)
The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct of workmen. The resident’s formal complaint.
Sovereign Network Homes (202113716)
REPORT COMPLAINT 202113716 Network Housing 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Guinness Partnership Limited (202108495)
The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to inform the resident of anti-social behaviour at the property.
The Guinness Partnership Limited (202120378)
The complaint is about the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; Complaint handling.
Wigan Metropolitan Borough Council (202210202)
REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Believe Housing Limited (202122515)
The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of the associated repair works to the property.
Birmingham City Council (202121450)
The complaint is about: The landlord’s response to reports of a defective window. The landlord’s handling of the associated complaint.
Bristol City Council (202100119)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Camden Council (202117200)
The complaint is about: The resident’s concerns about the level of service charges. The landlord’s response to concerns about the standard of communal cleaning. The landlord’s handling of enquiries for information on service charges.
Dacorum Borough Council (202203963)
This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the basement of the building. The landlord’s handling of the resident’s reports of damage and water ingress into the property. This report has also considered the landlord’s record keeping.
Home Group Limited (202203091)
The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of the boiler at the property. The landlord’s complaints handling has also been investigated.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)