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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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27 Aug 2025 No Maladministration London & Quadrant Housing Trust (202301984) Case 202301984 · Managing Relations The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint. 27 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202348651) Case 202348651 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s … 27 Aug 2025 Maladministration Manchester City Council (202412846) Case 202412846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs … 27 Aug 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202341512) Case 202341512 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould caused by an internal leak … 27 Aug 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202431081) Case 202431081 · Planned Works The complaint is about the landlord’s handling of: a repair to the resident’s front door. the associated complaint. 27 Aug 2025 Reasonable Redress Midland Heart Limited (202307595) Case 202307595 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about anti-social behaviour (ASB). 27 Aug 2025 Maladministration Newlon Housing Trust (202336954) Case 202336954 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at … 27 Aug 2025 Maladministration Octavia Housing (202323466) Case 202323466 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has … 27 Aug 2025 Partial Maladministration Orbit Group Limited (202320553) Case 202320553 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. … 27 Aug 2025 Partial Maladministration Peabody Trust (202400092) Case 202400092 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the … 27 Aug 2025 No Maladministration Peabody Trust (202402094) Case 202402094 · Responsive repairs/activity The complaint is about the landlord’s handling of fence repairs and associated costs. 27 Aug 2025 Partial Maladministration Richmond Housing Partnership Limited (202452094) Case 202452094 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to … 27 Aug 2025 Partial Maladministration Sanctuary Housing Association (202449844) Case 202449844 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint. 27 Aug 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202439378) Case 202439378 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power … 27 Aug 2025 Partial Maladministration Southwark Council (202324588) Case 202324588 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s … 27 Aug 2025 No Maladministration Southwark Council (202422663) Case 202422663 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan. 27 Aug 2025 Partial Maladministration Southwark Council (202445302) Case 202445302 · Managing Relations The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also … 27 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202346714) Case 202346714 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments. 27 Aug 2025 Maladministration Thrive Homes Limited (202450757) Case 202450757 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs. 27 Aug 2025 Maladministration Together Housing Association Limited (202416577) Case 202416577 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to … 27 Aug 2025 Maladministration Town and Country Housing (202447166) Case 202447166 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s defect reports. 27 Aug 2025 Partial Maladministration Walsall Housing Group Limited (202110945) Case 202110945 · Managing Relations The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering … 27 Aug 2025 Reasonable Redress Wandle Housing Association Limited (202420851) Case 202420851 · Estate Management The complaint is about the landlord's handling of reports about the condition of the communal bin area. 27 Aug 2025 Reasonable Redress Yorkshire Housing Limited (202420725) Case 202420725 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of … 26 Aug 2025 Maladministration A2Dominion Housing Group Limited (202445847) Case 202445847 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered … 26 Aug 2025 Maladministration Birmingham City Council (202404739) Case 202404739 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the … 26 Aug 2025 Reasonable Redress Bolton at Home Limited (202417311) Case 202417311 · Managing Relations The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and … 26 Aug 2025 Maladministration Canterbury City Council (202348393) Case 202348393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation … 26 Aug 2025 Partial Maladministration Chelmer Housing Partnership Limited (202216566) Case 202216566 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about … 26 Aug 2025 Maladministration Citizen Housing Group Limited (202344488) Case 202344488 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in … 26 Aug 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202206014) Case 202206014 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to … 26 Aug 2025 Maladministration GreenSquareAccord Limited (202422349) Case 202422349 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour. 26 Aug 2025 Mediation GreenSquareAccord Limited (202423276) Case 202423276 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services. 26 Aug 2025 Reasonable Redress Incommunities Limited (202309239) Case 202309239 · Financial The complaint is about the landlord's response to the resident's enquiries about her rent account and payments. 26 Aug 2025 Mediation Irwell Valley Housing Association Limited (202420100) Case 202420100 · Old Property Condition categories The complaint is about the resident’s reports of a leak causing damp and mould at the property. 26 Aug 2025 No Maladministration Jigsaw Homes Group Limited (202422730) Case 202422730 · Responsive repairs/activity The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that … 26 Aug 2025 Maladministration Kingston upon Hull City Council (202451024) Case 202451024 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs. 26 Aug 2025 Maladministration London Borough of Harrow (202417193) Case 202417193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: 26 Aug 2025 No Maladministration London Borough of Waltham Forest (202419394) Case 202419394 · Local Authority / ALMO or TMO This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The … 26 Aug 2025 Maladministration London & Quadrant Housing Trust (202323936) Case 202323936 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the … 26 Aug 2025 Maladministration London & Quadrant Housing Trust (202331394) Case 202331394 · Managing Relations The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has … 26 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202410312) Case 202410312 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, … 26 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202427991) Case 202427991 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler … 26 Aug 2025 Maladministration Norwich City Council (202440031) Case 202440031 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions. 26 Aug 2025 Maladministration Notting Hill Genesis (202448512) Case 202448512 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leaking roof. 26 Aug 2025 Partial Maladministration Peabody Trust (202225069) Case 202225069 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the … 26 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202328136) Case 202328136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked … 26 Aug 2025 Maladministration Royal Borough Of Greenwich (202422734) Case 202422734 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We … 26 Aug 2025 Reasonable Redress Southwark Council (202415988) Case 202415988 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and … 26 Aug 2025 Maladministration St Albans City and District Council (202418681) Case 202418681 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also …