Notting Hill Genesis (202446412)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Places for People Group Limited (202327952)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.
Platform Housing Group Limited (202415962)
The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.
Plus Dane Housing Limited (202336244)
The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202446323)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s complaint handling.
Together Housing Association Limited (202422315)
The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of harassment from a neighbour.
Accent Housing Limited (202330977)
The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.
Leicester City Council (202429843)
The resident’s complaint is about the landlord’s handling of reports of noise nuisance.
London & Quadrant Housing Trust (202347704)
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
London & Quadrant Housing Trust (202405907)
The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling.
Magenta Living (202347508)
This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues with his toilet radiator and associated damage.
Sanctuary Housing Association (202343564)
The complaint is about the landlord's decision to open the communal door of the resident's building for public access.
Sanctuary Housing Association (202348283)
The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated complaint.
Somerset Council (202339598)
The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.
Southern Housing (202438647)
The complaint is about the landlord’s handling of the resident’s reports of a boiler repair.
The Wrekin Housing Group Limited (202418657)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Vivid Housing Limited (202407217)
The landlord’s response to the resident’s report of staff misconduct.
Wythenshawe Community Housing Group Limited (202311941)
The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.
A2Dominion Housing Group Limited (202435432)
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
GreenSquareAccord Limited (202429508)
The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.
Hexagon Housing Association Limited (202425750)
The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (202418846)
The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports of repairs to the communal door. Reports of repairs to the terrace lighting. Concerns on restricted access to the fifth-floor terrace. Concerns about cleaning to the communal areas. Queries on …
London & Quadrant Housing Trust (202422284)
The resident’s complaint is about the landlord’s handling of a boiler repair.
London & Quadrant Housing Trust (202453386)
The complaint is about the landlord’s handling of repairs to the boiler.
Places for People Group Limited (202436910)
The complaint is about the landlord’s handling of remedial works to the bedroom following reports of damp and mould. We have also investigated the landlord’s complaint handling.
Southern Housing (202336546)
The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. We have also assessed the landlord’s complaint handling.
Southwark Council (202317287)
The complaint is about the landlord’s response to the resident’s claims of a conflict of interest in regard to a Fire Risk Assessment for his building. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sovereign Network Group (202449233)
The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics.
Clarion Housing Association Limited (202413120)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint.
Homes Plus Limited (202417689)
The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of anti social behaviour (ASB).
London Borough of Newham (202415480)
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
London & Quadrant Housing Trust (202334938)
The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.
Newlon Housing Trust (202331591)
The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property.
One Housing Group Limited (202420950)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be permanently rehoused. We have also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202444360)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her request for compensation for damaged belongings. We have also investigated the landlord’s complaint handling.
Places for People Group Limited (202435397)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202451598)
This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.
Amplius Living (202445868)
The complaint is about the landlord’s handling of several repairs reported by the resident, including those to her doors and windows.
London & Quadrant Housing Trust (202335510)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door.
London & Quadrant Housing Trust (202342278)
The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202451127)
The complaint is about the landlord’s handling of the repair to the drainage system.
Metropolitan Thames Valley Housing (MTV) (202345735)
The complaint is about: The landlord’s response to the residents’ requests for information regarding cyclical works to their building. The landlord’s handling of the associated complaints.
Abri Group Limited (202439456)
The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. We have investigated the landlord’s complaint handling.
Accent Housing Limited (202420329)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Adur District Council (202443324)
The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Arawak Walton Housing Association Limited (202423457)
The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The associated damp and mould.
bpha Limited (202415213)
The complaint is about the landlord’s handling of bathroom and kitchen repairs.
Chelmer Housing Partnership Limited (202416866)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Clarion Housing Association Limited (202416025)
The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.
Curo Places Limited (202340054)
The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)