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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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20 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202301476) Case 202301476 · Health and Safety (inc. building safety) The complaint is about The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas … 20 Jun 2024 Maladministration Gentoo Group Limited (202314560) Case 202314560 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 20 Jun 2024 Maladministration Haringey London Borough Council (202317960) Case 202317960 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The … 20 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124346) Case 202124346 · Managing Relations The complaint is about: the landlord’s handling of the resident’s temporary decant. the landlord’s handling of the associated complaint. 20 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202326319) Case 202326319 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s concerns about security issues, including the use of CCTV and … 20 Jun 2024 Maladministration Places for People Group Limited (202324737) Case 202324737 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 20 Jun 2024 No Maladministration Richmond Housing Partnership Limited (202228263) Case 202228263 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for urgent rehousing on medical grounds. 19 Jun 2024 Partial Maladministration Bristol City Council (202308534) Case 202308534 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; … 19 Jun 2024 Maladministration Bromford Housing Group Limited (202231843) Case 202231843 · Old Property Condition migrated-2025 The complaint concerns the landlord’s: Handling of the resident’s reports of a defective roof. Handling of the related complaint. 19 Jun 2024 Maladministration Haringey London Borough Council (202311643) Case 202311643 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has … 19 Jun 2024 Maladministration London Borough of Hillingdon (202324088) Case 202324088 · Information and data management The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the … 19 Jun 2024 Partial Maladministration London Borough of Hounslow (202302419) Case 202302419 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould to the bathroom. The resident’s request to … 19 Jun 2024 Maladministration North West Leicestershire District Council (202310423) Case 202310423 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and … 19 Jun 2024 Partial Maladministration Peabody Trust (202111835) Case 202111835 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The … 19 Jun 2024 Maladministration Southern Housing (202302575) Case 202302575 · Information and data management The complaint is about the landlord’s handling of: reports of issues with the hot water system. reports of a leak … 19 Jun 2024 Maladministration Tamworth Borough Council (202401849) Case 202401849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her … 18 Jun 2024 Maladministration Abri Group Limited (202227515) Case 202227515 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint. 18 Jun 2024 Partial Maladministration Castles & Coasts Housing Association Limited (202122765) Case 202122765 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports about the level of service charge. The resident’s concerns … 18 Jun 2024 No Maladministration Clarion Housing Association Limited (202302245) Case 202302245 · Estate Management The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in … 18 Jun 2024 No Maladministration Gateway Housing Association Limited (202217623) Case 202217623 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s request for adaptations to their property. 18 Jun 2024 Maladministration Shepherds Bush Housing Association Limited (202211009) Case 202211009 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling … 18 Jun 2024 Partial Maladministration Stockport Homes Limited (202305080) Case 202305080 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Requests to be rehoused and subsequent … 17 Jun 2024 Maladministration Camden Council (202219739) Case 202219739 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s report of noise from his neighbour . The Ombudsman has … 17 Jun 2024 Partial Maladministration Leicester City Council (202225927) Case 202225927 · Financial The complaint is about: The reasonableness of the District Service Charge. The landlord’s handling of repairs to the heating system. … 17 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202215915) Case 202215915 · Managing Relations The complaint is about the landlord’s handling of: Cyclical redecoration and maintenance including its communication with the resident. The resident’s … 17 Jun 2024 Partial Maladministration Moat Homes Limited (202230042) Case 202230042 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of a leak in the communal area. The Ombudsman … 17 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302662) Case 202302662 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The … 17 Jun 2024 No Maladministration Royal Borough Of Greenwich (202229573) Case 202229573 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of its staff member. This Service … 17 Jun 2024 Partial Maladministration The Guinness Partnership Limited (202330416) Case 202330416 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of … 14 Jun 2024 Maladministration Lambeth Council (202304116) Case 202304116 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record … 14 Jun 2024 Maladministration Newlon Housing Trust (202301134) Case 202301134 · Managing Relations The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot … 13 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202233490) Case 202233490 · Managing Relations The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the … 13 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202226658) Case 202226658 · Estate Management The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s … 13 Jun 2024 Partial Maladministration Peabody Trust (202233123) Case 202233123 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s requests for information about her tenancy. The landlord’s complaint handling. 13 Jun 2024 Partial Maladministration PHA Homes (202110314) Case 202110314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: ASB; a TV aerial; its request for the … 13 Jun 2024 Maladministration Places for People Group Limited (202209106) Case 202209106 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the property being excessively cold. 13 Jun 2024 Partial Maladministration Tower Hamlets Community Housing (202317332) Case 202317332 · Estate Management The complaint concerns the landlord’s: Handling of the resident’s concerns relating to parking arrangements. Handling of the resident’s reporting about … 13 Jun 2024 Partial Maladministration Yorkshire Housing Limited (202230441) Case 202230441 · Managing Relations The complaint is about the landlord’s handling of: A leak from the roof which resulted in damp and mould at … 12 Jun 2024 Maladministration Bristol City Council (202309131) Case 202309131 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling. 12 Jun 2024 Partial Maladministration London Borough of Hackney (202307280) Case 202307280 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour. The landlord’s … 12 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303703) Case 202303703 · Managing Relations The complaint is about: The landlord’s handling of works to replace the resident’s front entrance door. The landlord’s complaint handling … 11 Jun 2024 Maladministration London Borough of Ealing (202127572) Case 202127572 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s home following a leak. The associated complaint. 11 Jun 2024 Maladministration Magna Housing Limited (202210951) Case 202210951 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance from a neighbour below. Complaint handling. … 10 Jun 2024 Partial Maladministration Waltham Forest Council (202316456) Case 202316456 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the … 7 Jun 2024 Maladministration Irwell Valley Housing Association Limited (202316078) Case 202316078 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 6 Jun 2024 No Maladministration Castles & Coasts Housing Association Limited (202225464) Case 202225464 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling. 6 Jun 2024 Partial Maladministration Vivid Housing Limited (202232798) Case 202232798 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reported anti-social behaviour from the resident’s neighbour. The associated complaint. 5 Jun 2024 No Maladministration Wolverhampton City Council (202217164) Case 202217164 · Financial The complaint is about the landlord’s response to the resident’s reports of items being disposed of during a deep clean. 4 Jun 2024 Maladministration Longhurst Group Limited (202233419) Case 202233419 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and a door repair. Associated formal complaint. 4 Jun 2024 Maladministration Onward Homes Limited (202232248) Case 202232248 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise disturbance, and the associated repairs.