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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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4 May 2023 Maladministration Lambeth Council (201814057) Case 201814057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint. 4 May 2023 Maladministration Leeds City Council (202201900) Case 202201900 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request … 4 May 2023 Maladministration London Borough of Brent (202207406) Case 202207406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway. 4 May 2023 Maladministration London Borough of Croydon (202215975) Case 202215975 · Managing Relations REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202127442) Case 202127442 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out … 4 May 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202205980) Case 202205980 · Financial The complaint is about: The landlord’s response to the resident’s requests for a refund of the communal service charge for … 4 May 2023 No Maladministration North Tyneside Council (202215499) Case 202215499 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and … 4 May 2023 Maladministration The Guinness Partnership Limited (202203414) Case 202203414 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reported blockages in the communal drain. 4 May 2023 Maladministration Westward Housing Group (201909454) Case 201909454 · Managing Relations The complaint is about the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in … 3 May 2023 Partial Maladministration Clarion Housing Association Limited (202113563) Case 202113563 · Managing Relations The complaint is about: the landlord’s handling of the repair of a storage heater. the associated complaint handling and offer … 3 May 2023 No Maladministration Clarion Housing Association Limited (202127553) Case 202127553 · Estate Management The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service … 3 May 2023 No Maladministration London Borough of Harrow (202112709) Case 202112709 · Information and data management The complaint is about: The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to … 3 May 2023 Maladministration London Borough of Newham (202206186) Case 202206186 · Estate Management REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202119571) Case 202119571 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127357) Case 202127357 · Managing Relations The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint. 3 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201126) Case 202201126 · ASB/Abuse/Nuisance REPORT COMPLAINT 202201126 London & Quadrant Housing Trust 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and … 3 May 2023 Maladministration Magenta Living (202122836) Case 202122836 · Moving/Buying/Selling Home REPORT COMPLAINT 202122836 Magenta Living 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 May 2023 Reasonable Redress Notting Hill Genesis (NHG) (202200147) Case 202200147 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The conduct of the landlord’s staff. Record keeping … 3 May 2023 Partial Maladministration One Housing Group (202219246) Case 202219246 · Managing Relations The complaint is about: The landlord’s handling of leaks at the resident’s property. The landlord’s handling of the associated complaint. 3 May 2023 Maladministration One Housing Group Limited (202211045) Case 202211045 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 3 May 2023 No Maladministration One Vision Housing Limited (202112487) Case 202112487 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: application for housing; concerns that he had been discriminated against … 3 May 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202126427) Case 202126427 · Managing Relations The complaint is about: the landlord’s compliance with a court judgement from 2015. the landlord’s handling of a boiler repair … 2 May 2023 Severe Maladministration Camden Council (202126123) Case 202126123 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social Behaviour/Noise nuisance (ASB) by their neighbours in … 2 May 2023 Maladministration Cheshire Peaks & Plains Housing Trust (202204920) Case 202204920 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to buy application. 2 May 2023 No Maladministration Colchester Borough Council (202214451) Case 202214451 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. … 2 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119074) Case 202119074 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing … 2 May 2023 Maladministration Longhurst Group Limited (202207628) Case 202207628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof. 2 May 2023 Partial Maladministration Plus Dane Housing Group Limited (202123475) Case 202123475 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet … 2 May 2023 Maladministration Royal Borough Of Greenwich (202128542) Case 202128542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her balcony door to be fixed. 2 May 2023 Partial Maladministration Southern Housing Group Limited (202214428) Case 202214428 · Managing Relations The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living … 2 May 2023 Maladministration Southwark Council (202015004) Case 202015004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak. 30 Apr 2023 No Maladministration Cottsway Housing Association Limited (202211638) Case 202211638 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange. 29 Apr 2023 No Maladministration Hyde Housing Association Limited (202212252) Case 202212252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping. 29 Apr 2023 Maladministration London Borough of Barking and Dagenham (202213699) Case 202213699 · Managing Relations The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling. 29 Apr 2023 No Maladministration Peabody Trust (202208403) Case 202208403 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 28 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202113874) Case 202113874 · Managing Relations The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level … 28 Apr 2023 No Maladministration A2Dominion Housing Options Limited (202004822) Case 202004822 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; … 28 Apr 2023 Partial Maladministration Aster Group Limited (202114318) Case 202114318 · Financial The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from … 28 Apr 2023 Maladministration Bromford Housing Group Limited (202203141) Case 202203141 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman … 28 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202220946) Case 202220946 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Apr 2023 No Maladministration Flagship Housing Group Limited (202218779) Case 202218779 · Estate Management The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside … 28 Apr 2023 Maladministration ForHousing Limited (202208410) Case 202208410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation … 28 Apr 2023 Maladministration Hammersmith and Fulham Council (202126460) Case 202126460 · Managing Relations The complaint is about the landlord’s handling of: The resident’s application for succession. The associated complaint. 28 Apr 2023 Partial Maladministration Haringey London Borough Council (202203346) Case 202203346 · Estate Management The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report … 28 Apr 2023 No Maladministration Home Group Limited (202207913) Case 202207913 · Managing Relations The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman … 28 Apr 2023 Maladministration Hyde Housing Association Limited (202120154) Case 202120154 · Managing Relations The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint. 28 Apr 2023 Maladministration London Borough of Hillingdon (202102073) Case 202102073 · ASB/Abuse/Nuisance This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour … 28 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128131) Case 202128131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling. 28 Apr 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202208175) Case 202208175 · Estate Management The complaint is about the landlord’s handling of: Repairs to resolve a water leak in the communal area. The condition … 28 Apr 2023 Reasonable Redress Midland Heart Limited (202111694) Case 202111694 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the resident’s external doors and roof.