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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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28 Aug 2025 Partial Maladministration London Borough of Hackney (202315092) Case 202315092 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint. 28 Aug 2025 No Maladministration London Borough of Hackney (202342863) Case 202342863 · Managing Relations The landlord’s handling of reports of a: Leaking pipe in the kitchen and subsequent remedial works. Damp and mould due … 28 Aug 2025 Partial Maladministration London Borough of Hackney (202419509) Case 202419509 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s … 28 Aug 2025 Maladministration London Borough of Hackney (202449252) Case 202449252 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould. 28 Aug 2025 No Maladministration London Borough of Islington (202336924) Case 202336924 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire … 28 Aug 2025 Maladministration London Borough of Islington (202346285) Case 202346285 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould. 28 Aug 2025 No Maladministration London Borough of Islington (202402782) Case 202402782 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits. 28 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202419479) Case 202419479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the … 28 Aug 2025 Maladministration Norwich City Council (202433623) Case 202433623 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB). 28 Aug 2025 Maladministration One Housing Group Limited (202444755) Case 202444755 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated … 28 Aug 2025 No Maladministration One Vision Housing Limited (202334455) Case 202334455 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s … 28 Aug 2025 Partial Maladministration Origin Housing Limited (202347796) Case 202347796 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 28 Aug 2025 Partial Maladministration Paragon Asra Housing Limited (202420260) Case 202420260 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas … 28 Aug 2025 Reasonable Redress Peabody Trust (202326978) Case 202326978 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which … 28 Aug 2025 Maladministration Peabody Trust (202446363) Case 202446363 · Managing Relations This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the … 28 Aug 2025 Reasonable Redress Peabody Trust (202446561) Case 202446561 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint. 28 Aug 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202451158) Case 202451158 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the … 28 Aug 2025 No Maladministration Rooftop Housing Association Limited (202430813) Case 202430813 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damaged flooring. 28 Aug 2025 Maladministration Rooftop Housing Association Limited (202441313) Case 202441313 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation … 28 Aug 2025 Partial Maladministration Sage Homes RP Limited (202441462) Case 202441462 · For profit The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the property. Damage to … 28 Aug 2025 Partial Maladministration Saxon Weald (202341548) Case 202341548 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). … 28 Aug 2025 Reasonable Redress Selwood Housing Society Limited (202449545) Case 202449545 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of damp and mould. 28 Aug 2025 Partial Maladministration Southwark Council (202443027) Case 202443027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application. 28 Aug 2025 Maladministration Southway Housing Trust (Manchester) Limited (202429505) Case 202429505 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. … 28 Aug 2025 Reasonable Redress Sovereign Network Group (202225562) Case 202225562 · Managing Relations The resident’s complaint is about the landlord's response to his reports about its contractors' conduct. 28 Aug 2025 Maladministration Sovereign Network Group (202327877) Case 202327877 · Managing Relations This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The … 28 Aug 2025 Partial Maladministration Town and Country Housing (202346049) Case 202346049 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace … 28 Aug 2025 No Maladministration West Kent Housing Association (202419826) Case 202419826 · Financial The complaint is about the landlord’s handling of the resident’s queries about the service charge. 28 Aug 2025 Maladministration West Northamptonshire Council (202440607) Case 202440607 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The … 28 Aug 2025 Maladministration Yorkshire Housing Limited (202337390) Case 202337390 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling. 28 Aug 2025 Maladministration Yorkshire Housing Limited (202451053) Case 202451053 · Managing Relations The complaint is about the landlord’s handling of reports of damp, mould and excess cold. The landlord’s complaint handling is … 27 Aug 2025 Partial Maladministration A2Dominion Housing Group Limited (202327024) Case 202327024 · Financial The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint. 27 Aug 2025 No Maladministration A2Dominion Housing Group Limited (202446368) Case 202446368 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings … 27 Aug 2025 Maladministration Accent Housing Limited (202340206) Case 202340206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in … 27 Aug 2025 Maladministration Accent Housing Limited (202344983) Case 202344983 · Managing Relations The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling 27 Aug 2025 No Maladministration Aster Group Limited (202332051) Case 202332051 · Health and Safety (inc. building safety) The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire … 27 Aug 2025 Maladministration Birmingham City Council (202431353) Case 202431353 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. … 27 Aug 2025 Maladministration Bristol City Council (202421459) Case 202421459 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. … 27 Aug 2025 Maladministration Bristol City Council (202440707) Case 202440707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to … 27 Aug 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202419776) Case 202419776 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property … 27 Aug 2025 Reasonable Redress Charnwood Borough Council (202325335) Case 202325335 · Local Authority / ALMO or TMO The complaint is about the amount of compensation the landlord offered the resident. 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202336968) Case 202336968 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about … 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202431637) Case 202431637 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints … 27 Aug 2025 Partial Maladministration Cornwall Housing Limited (202443635) Case 202443635 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure … 27 Aug 2025 Maladministration Freebridge Community Housing Limited (202447154) Case 202447154 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns. 27 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202426225) Case 202426225 · Financial The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about … 27 Aug 2025 Maladministration Leicester City Council (202309827) Case 202309827 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including … 27 Aug 2025 Partial Maladministration LiveWest Homes Limited (202344704) Case 202344704 · Managing Relations The complaint is about the landlord’s handling of: Kitchen improvement work. Bathroom improvement work. Damp, mould and insulation work. The … 27 Aug 2025 Partial Maladministration London Borough of Wandsworth (202444517) Case 202444517 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the … 27 Aug 2025 Maladministration London Borough of Wandsworth (202450375) Case 202450375 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The …