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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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12 May 2023 Severe Maladministration Torus62 Limited (202212668) Case 202212668 · Managing Relations The complaint is about the landlord’s response to: the resident’s reports of damp and mould at the property; the resident’s … 12 May 2023 No Maladministration Wandle Housing Association Limited (202115070) Case 202115070 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy … 11 May 2023 Partial Maladministration Brighton and Hove City Council (202206381) Case 202206381 · Managing Relations The complaint is about: The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling. 11 May 2023 Maladministration Great Places Housing Association (202106133) Case 202106133 · Estate Management The complaint is about the landlord’s handling of the resident’s request for compensation, following a complaint about an area of … 11 May 2023 Partial Maladministration Hammersmith and Fulham Council (202206970) Case 202206970 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint. 11 May 2023 Partial Maladministration Haringey London Borough Council (202113789) Case 202113789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the … 11 May 2023 No Maladministration Leeds City Council (202215014) Case 202215014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould. 11 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202211458) Case 202211458 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise reports. 11 May 2023 Maladministration Notting Hill Genesis (NHG) (202202360) Case 202202360 · Estate Management Review Letter comp REPORT COMPLAINT 202202360 Notting Hill Genesis 24 August 2023 Our approach The Housing Ombudsman’s approach to investigating … 11 May 2023 Maladministration Paragon Asra Housing Limited (202200997) Case 202200997 · Managing Relations The landlord’s handling of the resident’s complaint about the conduct of a member of staff. The Ombudsman has also looked … 11 May 2023 Partial Maladministration Paragon Asra Housing Limited (202203220) Case 202203220 · Managing Relations The complaint is about the landlord’s handling of: Reports of an ongoing leak from the roof and the associated repairs. … 11 May 2023 Maladministration Places for People Group Limited (202122425) Case 202122425 · Managing Relations The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for … 11 May 2023 Partial Maladministration Places for People Group Limited (202215767) Case 202215767 · Financial The complaint is about the information provided by the landlord at the start of the tenancy with respect to the … 11 May 2023 Reasonable Redress South Tyneside Council (202119356) Case 202119356 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal … 11 May 2023 Maladministration Two Rivers Housing (202122904) Case 202122904 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the staircasing process. 10 May 2023 No Maladministration Birmingham City Council (202200705) Case 202200705 · Health and Safety (inc. building safety) The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter … 10 May 2023 Maladministration Birmingham City Council (202221439) Case 202221439 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The associated complaint. 10 May 2023 Maladministration Clarion Housing Association Limited (202119747) Case 202119747 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the … 10 May 2023 Partial Maladministration Clarion Housing Association Limited (202202401) Case 202202401 · Managing Relations This complaint is about the landlord’s: Handling of repair work to the resident’s heating system; and Communication and handling of … 10 May 2023 No Maladministration Guinness Housing Association Limited (202221498) Case 202221498 · Managing Relations The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated … 10 May 2023 Partial Maladministration Hammersmith and Fulham Council (202205510) Case 202205510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about communal cleaning. The landlord’s response to the resident’s … 10 May 2023 Partial Maladministration Homes Plus Limited (202128413) Case 202128413 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of poor communication. Request to move property. Reports of … 10 May 2023 Maladministration London & Quadrant Housing Trust (202104537) Case 202104537 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint … 10 May 2023 Partial Maladministration Medway Council (202211253) Case 202211253 · Financial The complaint is about the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies … 10 May 2023 Partial Maladministration Mid Suffolk District Council (202127679) Case 202127679 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint. 10 May 2023 Maladministration One Manchester Limited (202214383) Case 202214383 · Financial The complaint is about a letter sent by the landlord to the resident on 21 March 2022 concerning arears on … 10 May 2023 Partial Maladministration Paragon Asra Housing Limited (202218804) Case 202218804 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s communication regarding the completion of outstanding remedial work following its replacement of the resident’s bathroom. … 10 May 2023 Maladministration The Guinness Partnership Limited (202218205) Case 202218205 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of … 10 May 2023 Reasonable Redress West Kent Housing Association (202220036) Case 202220036 · Estate Management The complaint concerns the level of compensation offered by the landlord following repairs and maintenance to the car park streetlighting. 10 May 2023 Maladministration Wolverhampton City Council (202203703) Case 202203703 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. … 9 May 2023 Partial Maladministration London Borough of Hackney (202215518) Case 202215518 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint. 9 May 2023 No Maladministration Notting Hill Genesis (NHG) (202201499) Case 202201499 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the … 8 May 2023 Maladministration Hammersmith and Fulham Council (202219285) Case 202219285 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom. 8 May 2023 No Maladministration Settle Group (202212167) Case 202212167 · Estate Management The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of … 7 May 2023 Maladministration The Community Housing Group Limited (202211038) Case 202211038 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 5 May 2023 Partial Maladministration Audley Group Ltd (202124632) Case 202124632 · Managing Relations The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior … 5 May 2023 Maladministration Clarion Housing Association Limited (202108928) Case 202108928 · Managing Relations This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord … 5 May 2023 Maladministration Clarion Housing Association Limited (202207114) Case 202207114 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress … 5 May 2023 Maladministration Clarion Housing Association Limited (202212280) Case 202212280 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling … 5 May 2023 Partial Maladministration Great Places Housing Association (202123116) Case 202123116 · Managing Relations The complaint is about: The landlord’s handling of a leak affecting the property. The landlord’s handling of works to make … 5 May 2023 Partial Maladministration London Borough of Newham (202212688) Case 202212688 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s queries about whether the rear garden is a communal … 5 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202013732) Case 202013732 · Financial The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered … 5 May 2023 Maladministration Metropolitan Thames Valley Housing (202213422) Case 202213422 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour; complaint handling. 5 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202125001) Case 202125001 · Financial The complaint is about the landlord’s handling of: 5 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208265) Case 202208265 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler and heating system. The landlord’s complaint handling. 5 May 2023 Maladministration One Housing Group Limited (202112363) Case 202112363 · Financial This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping. 5 May 2023 Partial Maladministration Peabody Trust (202108030) Case 202108030 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount … 5 May 2023 Maladministration Rochdale Boroughwide Housing Limited (202215329) Case 202215329 · Occupancy Rights This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the … 4 May 2023 Partial Maladministration Clarion Housing Association Limited (202121454) Case 202121454 · Estate Management The complaint is about the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; … 4 May 2023 Maladministration Irwell Valley Housing Association Limited (202203977) Case 202203977 · Financial The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she …