Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
29 Aug 2025 Partial Maladministration London Borough of Hackney (202325848) Case 202325848 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We … 29 Aug 2025 Maladministration London Borough of Hackney (202342556) Case 202342556 · Responsive repairs/activity The complaint is about the landlord's handling of electrical repairs following a leak. 29 Aug 2025 Maladministration London Borough of Hackney (202449374) Case 202449374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs. 29 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202321203) Case 202321203 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint. 29 Aug 2025 No Maladministration London Borough of Hounslow (202417650) Case 202417650 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s … 29 Aug 2025 Maladministration London Borough of Lewisham (202411470) Case 202411470 · Local Authority / ALMO or TMO The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould … 29 Aug 2025 Maladministration Manchester City Council (202420395) Case 202420395 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the communal boiler. 29 Aug 2025 No Maladministration Newark and Sherwood District Council (202346200) Case 202346200 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The … 29 Aug 2025 Partial Maladministration Notting Hill Genesis (202315662) Case 202315662 · Financial The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The … 29 Aug 2025 Maladministration Notting Hill Genesis (202435906) Case 202435906 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff … 29 Aug 2025 Maladministration One Housing Group Limited (202422327) Case 202422327 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of a blocked kitchen sink. 29 Aug 2025 Partial Maladministration Orbit Housing Association Limited (202347409) Case 202347409 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which … 29 Aug 2025 Maladministration Peabody Trust (202345786) Case 202345786 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the … 29 Aug 2025 Maladministration Peabody Trust (202417283) Case 202417283 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has … 29 Aug 2025 Reasonable Redress Peabody Trust (202417776) Case 202417776 · Estate Management The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling. 29 Aug 2025 Partial Maladministration Peabody Trust (202424687) Case 202424687 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint. 29 Aug 2025 Partial Maladministration Peabody Trust (202443795) Case 202443795 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation … 29 Aug 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202418797) Case 202418797 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould. 29 Aug 2025 Partial Maladministration Plymouth Community Homes Limited (202446159) Case 202446159 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports … 29 Aug 2025 Maladministration Royal Borough Of Greenwich (202321818) Case 202321818 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint. 29 Aug 2025 Partial Maladministration Sanctuary Housing Association (202446528) Case 202446528 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen … 29 Aug 2025 No Maladministration Sheffield City Council (202420198) Case 202420198 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean … 29 Aug 2025 No Maladministration Southern Housing (202336236) Case 202336236 · Financial Your complaint is about the landlord's handling of the utilities aspect of the service charge and the associated complaint. 29 Aug 2025 No Maladministration Southern Housing (202418976) Case 202418976 · Estate Management The resident’s complaint is about the landlord’s handling of her reports that it installed the back garden incorrectly. 29 Aug 2025 Partial Maladministration Southwark Council (202418614) Case 202418614 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise … 29 Aug 2025 Partial Maladministration Sovereign Network Group (202336504) Case 202336504 · Financial The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal … 29 Aug 2025 Partial Maladministration Sovereign Network Group (202414162) Case 202414162 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint. 29 Aug 2025 Partial Maladministration Sovereign Network Group (202450540) Case 202450540 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint. 29 Aug 2025 Partial Maladministration Sovereign Network Group (202503528) Case 202503528 · Estate Management This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the … 29 Aug 2025 Maladministration Stonewater Limited (202436174) Case 202436174 · Responsive repairs/activity The complaint is about the landlords handling of the resident’s reports of damp and mould. 29 Aug 2025 Partial Maladministration The Guinness Partnership Limited (202445258) Case 202445258 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject … 29 Aug 2025 Maladministration Thurrock Council (202446786) Case 202446786 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. 29 Aug 2025 Partial Maladministration Wandle Housing Association Limited (202416073) Case 202416073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated … 29 Aug 2025 Partial Maladministration Wigan Council (202415951) Case 202415951 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request … 28 Aug 2025 No Maladministration Aster Group Limited (202450788) Case 202450788 · Planned Works The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. … 28 Aug 2025 Reasonable Redress Broxtowe Borough Council (202415587) Case 202415587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of boiler repairs. 28 Aug 2025 Maladministration Chesterfield Borough Council (202418945) Case 202418945 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property. 28 Aug 2025 Partial Maladministration Citizen Housing Group Limited (202344210) Case 202344210 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint. 28 Aug 2025 Mediation City of Westminster Council (202310682) Case 202310682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the property and pest control. 28 Aug 2025 Maladministration City of Westminster Council (202442543) Case 202442543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint. 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202226928) Case 202226928 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311492) Case 202311492 · Managing Relations The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood … 28 Aug 2025 Maladministration Clarion Housing Association Limited (202420892) Case 202420892 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of flooding in his property. 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202423108) Case 202423108 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request … 28 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202423789) Case 202423789 · Estate Management The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s … 28 Aug 2025 No Maladministration Great Places Housing Association (202325840) Case 202325840 · Managing Relations This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to … 28 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202342489) Case 202342489 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for the installation of a wet room. 28 Aug 2025 Reasonable Redress Incommunities Limited (202341257) Case 202341257 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial. 28 Aug 2025 Maladministration London Borough of Ealing (202427554) Case 202427554 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have … 28 Aug 2025 Maladministration London Borough of Enfield (202338681) Case 202338681 · Managing Relations The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of …