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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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28 Jun 2024 Maladministration Hyde Housing Association Limited (202218277) Case 202218277 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal … 28 Jun 2024 Maladministration Incommunities Limited (202313922) Case 202313922 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in … 28 Jun 2024 Reasonable Redress Kirklees Council (202234428) Case 202234428 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home. 28 Jun 2024 Maladministration Lewisham Council (202331984) Case 202331984 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and … 28 Jun 2024 Maladministration LiveWest Homes Limited (202227876) Case 202227876 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer. 28 Jun 2024 Maladministration London Borough of Hillingdon (202310021) Case 202310021 · Information and data management The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has … 28 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225494) Case 202225494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319292) Case 202319292 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202322436) Case 202322436 · Information and data management The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot … 28 Jun 2024 Partial Maladministration Luton Borough Council (202229082) Case 202229082 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint … 28 Jun 2024 Partial Maladministration Melton Borough Council (202234544) Case 202234544 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s … 28 Jun 2024 Maladministration Midland Heart Limited (202323972) Case 202323972 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat. Reports … 28 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302462) Case 202302462 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property. 28 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202306173) Case 202306173 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of his queries about an increase in heating and hot water charges. 28 Jun 2024 Partial Maladministration One Housing Group Limited (202304182) Case 202304182 · ASB/Abuse/Nuisance This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak … 28 Jun 2024 Partial Maladministration Onward Homes Limited (202311474) Case 202311474 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs in the bathroom and kitchen (including damp and mould). The landlord’s … 28 Jun 2024 Maladministration Orbit Group Limited (202313968) Case 202313968 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). … 28 Jun 2024 Maladministration Origin Housing Limited (202336436) Case 202336436 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of damp and mould. 28 Jun 2024 Maladministration Paradigm Housing Group Limited (202311872) Case 202311872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed. 28 Jun 2024 Partial Maladministration Peabody Trust (202204552) Case 202204552 · Managing Relations The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and … 28 Jun 2024 Partial Maladministration Peabody Trust (202303265) Case 202303265 · Information and data management The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. … 28 Jun 2024 Reasonable Redress Platform Housing Group Limited (202218923) Case 202218923 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling. 28 Jun 2024 Maladministration Royal Borough Of Greenwich (202228470) Case 202228470 · Managing Relations The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the … 28 Jun 2024 Partial Maladministration Sanctuary Housing Association (202323551) Case 202323551 · Managing Relations The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water … 28 Jun 2024 Maladministration Sanctuary Housing Association (202332046) Case 202332046 · Information and data management The resident’s complaint is about the landlord’s response to the resident’s reports about insulation, windows, door and the bathroom. The … 28 Jun 2024 Partial Maladministration Solihull Metropolitan Borough Council (202224767) Case 202224767 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about … 28 Jun 2024 Maladministration Southwark Council (202219624) Case 202219624 · Managing Relations The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The … 28 Jun 2024 Partial Maladministration Stonewater Limited (202213169) Case 202213169 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Damp and mould and associated odour. Disrepair to … 28 Jun 2024 Outside Jurisdiction The Guinness Partnership Limited (202119305) Case 202119305 · Financial The complaint is about the landlord’s handling of the resident’s repayment of court fees. 28 Jun 2024 Maladministration The Guinness Partnership Limited (202333249) Case 202333249 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint. 28 Jun 2024 Partial Maladministration Wakefield And District Housing Limited (202332720) Case 202332720 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the … 28 Jun 2024 Maladministration Wandsworth Council (202234263) Case 202234263 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 28 Jun 2024 Maladministration Wandsworth Council (202317109) Case 202317109 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in … 28 Jun 2024 Partial Maladministration Westminster City Council (202300742) Case 202300742 · Information and data management The resident’s complaint is about: The landlord's response to the resident’s application for a transfer. The landlord’s response to the … 28 Jun 2024 Maladministration Wiltshire Council (202303945) Case 202303945 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of … 28 Jun 2024 Maladministration Wolverhampton City Council (202344053) Case 202344053 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the … 27 Jun 2024 Reasonable Redress Abri Group Limited (202227119) Case 202227119 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property. 27 Jun 2024 Maladministration Aster Group Limited (202233003) Case 202233003 · Financial The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance. 27 Jun 2024 Partial Maladministration Broxtowe Borough Council (202333724) Case 202333724 · Old Estate Management categories REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Jun 2024 No Maladministration Clarion Housing Association Limited (202212249) Case 202212249 · Health and Safety (inc. building safety) This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the … 27 Jun 2024 Maladministration Gosport Borough Council (202314200) Case 202314200 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property. 27 Jun 2024 Maladministration Lewisham Council (202227635) Case 202227635 · Information and data management The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the … 27 Jun 2024 Partial Maladministration Lincolnshire Housing Partnership Limited (202302323) Case 202302323 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of Damp and mould. Leaks in the bathroom. The … 27 Jun 2024 Partial Maladministration London Borough of Lewisham (202231098) Case 202231098 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response … 27 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202202714) Case 202202714 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids … 27 Jun 2024 No Maladministration North Kesteven District Council (202305127) Case 202305127 · Financial This complaint is about the landlord’s handling of the resident’s queries about his rent account. 27 Jun 2024 Partial Maladministration Oadby and Wigston Borough Council (202307271) Case 202307271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents concerns about: antisocial behaviour (ASB) in her block. the security … 27 Jun 2024 Reasonable Redress Orbit Group Limited (202226680) Case 202226680 · Old Property Condition migrated-2025 This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block … 27 Jun 2024 Maladministration Orbit Group Limited (202231176) Case 202231176 · Managing Relations The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the … 27 Jun 2024 Partial Maladministration Peabody Trust (202313506) Case 202313506 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. …