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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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17 May 2023 Maladministration Beyond Housing Limited (202127743) Case 202127743 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The move … 17 May 2023 Severe Maladministration Birmingham City Council (202011032) Case 202011032 · Managing Relations The complaint is about the landlord’s handling of repairs to: A leaking heating system at the property. The presence of … 17 May 2023 Maladministration Gateway Housing Association Limited (202112753) Case 202112753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports … 17 May 2023 Maladministration Home Group Limited (202103327) Case 202103327 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects; handling of the associated complaint. 17 May 2023 Maladministration Longhurst Group Limited (202121508) Case 202121508 · Information and data management This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder. This investigation … 17 May 2023 Partial Maladministration Longhurst Group Limited (202203392) Case 202203392 · Estate Management The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works … 17 May 2023 Reasonable Redress Newcastle City Council (202123255) Case 202123255 · Estate Management The complaint is about the landlord's handling of a dispute regarding access to the resident’s garden. 17 May 2023 Reasonable Redress Peabody Trust (202128172) Case 202128172 · Managing Relations The complaint is about: The condition of the windows at the property. The landlord’s complaint handling. 17 May 2023 Maladministration Southern Housing Group Limited (202120753) Case 202120753 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling. 17 May 2023 No Maladministration The Riverside Group Limited (202209085) Case 202209085 · ASB/Abuse/Nuisance The complaint is about: 16 May 2023 No Maladministration Bromsgrove District Housing Trust Limited (202205923) Case 202205923 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double … 16 May 2023 Maladministration Clarion Housing Association Limited (202100482) Case 202100482 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property. 16 May 2023 Partial Maladministration Hammersmith and Fulham Council (202121487) Case 202121487 · Managing Relations The complaint is about the landlord’s response to the resident’s: 16 May 2023 Reasonable Redress Hexagon Housing Association Limited (202215395) Case 202215395 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to the resident's boiler. 16 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206602) Case 202206602 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman … 16 May 2023 Partial Maladministration One Housing Group Limited (202204783) Case 202204783 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing … 16 May 2023 Maladministration Peabody Trust (202203299) Case 202203299 · Managing Relations The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s … 16 May 2023 Partial Maladministration Six Town Housing Limited (202116692) Case 202116692 · Managing Relations This complaint is about the landlord’s: Response to various repair issues; Handling of the resident’s vulnerabilities and discrimination concerns; Response … 16 May 2023 Maladministration Stonewater Limited (202206809) Case 202206809 · Managing Relations The complaint is about the landlord’s handling of roof and ceiling repairs to address an ongoing leak at the resident’s … 16 May 2023 Partial Maladministration Trident Housing Association Limited (202013105) Case 202013105 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB), and; handling of the associated … 16 May 2023 Maladministration Waltham Forest Council (201900229) Case 201900229 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and subsequent request for a … 15 May 2023 Partial Maladministration Abri Group Limited (202221296) Case 202221296 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints. 15 May 2023 Maladministration Birmingham City Council (202119872) Case 202119872 · Estate Management The complaint is about the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the … 15 May 2023 Partial Maladministration Bromford Housing Group Limited (202126174) Case 202126174 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint … 15 May 2023 Maladministration Clarion Housing Association Limited (202115802) Case 202115802 · Managing Relations The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports … 15 May 2023 No Maladministration Derwent Housing Association Limited (202202840) Case 202202840 · Managing Relations The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process. 15 May 2023 Partial Maladministration Irwell Valley Housing Association Limited (202124091) Case 202124091 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s request to remove the gravel from the front of the … 15 May 2023 Maladministration London & Quadrant Housing Trust (202007116) Case 202007116 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling. 15 May 2023 Maladministration One Vision Housing Limited (202124849) Case 202124849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 15 May 2023 Maladministration Peabody Trust (202107763) Case 202107763 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint. 15 May 2023 Partial Maladministration Southwark Council (202202636) Case 202202636 · Estate Management This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The … 15 May 2023 No Maladministration Wakefield And District Housing Limited (202127239) Case 202127239 · Financial The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns … 15 May 2023 Partial Maladministration Wandle Housing Association Limited (202200752) Case 202200752 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The … 15 May 2023 Maladministration Wandle Housing Association Limited (202200819) Case 202200819 · Managing Relations The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered … 15 May 2023 Severe Maladministration Yorkshire Housing Limited (202116134) Case 202116134 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202115967) Case 202115967 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202122257) Case 202122257 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint. 12 May 2023 Severe Maladministration Birmingham City Council (202202841) Case 202202841 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, … 12 May 2023 Outside Jurisdiction Broadacres Housing Association Limited (202113583) Case 202113583 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property. 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202114854) Case 202114854 · ASB/Abuse/Nuisance The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints … 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202123998) Case 202123998 · Financial This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated … 12 May 2023 Partial Maladministration Greatwell Homes Limited (202107843) Case 202107843 · Moving/Buying/Selling Home REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 May 2023 Partial Maladministration Hackney Council (202203358) Case 202203358 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling. 12 May 2023 Maladministration Hammersmith and Fulham Council (202123468) Case 202123468 · Managing Relations The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process … 12 May 2023 Partial Maladministration Home Group Limited (202109458) Case 202109458 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a … 12 May 2023 Maladministration Kirklees Council (202118661) Case 202118661 · ASB/Abuse/Nuisance This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s reports of disrepair to their property, including cracks, … 12 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202115) Case 202202115 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the … 12 May 2023 Maladministration Network Homes Limited (202202443) Case 202202443 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of fire safety concerns with her property. 12 May 2023 No Maladministration Royal Borough of Kensington and Chelsea (202125655) Case 202125655 · Managing Relations The complaint is about the landlord’s handling of the resident’s: housing application; concerns about discrimination and less favourable treatment in … 12 May 2023 Partial Maladministration Sovereign Network Homes (202117588) Case 202117588 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to reports of noise transference from a neighbouring property. the landlord’s complaint handling …