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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

Most recent first
4 Jan 2022 Maladministration Hammersmith and Fulham Council (202010278) Case 202010278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a flood at the resident’s property. 4 Jan 2022 No Maladministration Leeds City Council (202006116) Case 202006116 · ASB/Abuse/Nuisance The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 … 4 Jan 2022 Maladministration Leicester City Council (202010537) Case 202010537 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living … 4 Jan 2022 No Maladministration LiveWest Homes Limited (202113187) Case 202113187 · Managing Relations The complaint is about the landlord’s handling of a meeting with the resident. 4 Jan 2022 No Maladministration NSAH (Alliance Homes) Limited (202109051) Case 202109051 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence. 4 Jan 2022 No Maladministration One Manchester Limited (202009638) Case 202009638 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 4 Jan 2022 Reasonable Redress Settle Group (202106292) Case 202106292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas … 4 Jan 2022 No Maladministration St Albans City and District Council (202103381) Case 202103381 · Occupancy Rights The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property. 4 Jan 2022 No Maladministration Torus62 Limited (202105338) Case 202105338 · Estate Management The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. … 4 Jan 2022 Maladministration Westminster City Council (202106768) Case 202106768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.