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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Showing 1,960 of 18,103 decisions

Decisions

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Hammersmith and Fulham Council (202010278)

4 Jan 2022 Case 202010278 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs following a flood at the resident’s property.

Read the original Housing Ombudsman decision via the title.

Leeds City Council (202006116)

4 Jan 2022 Case 202006116 No Maladministration ASB/Abuse/Nuisance

The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 restrictions.

Read the original Housing Ombudsman decision via the title.

Leicester City Council (202010537)

4 Jan 2022 Case 202010537 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.

Read the original Housing Ombudsman decision via the title.

LiveWest Homes Limited (202113187)

4 Jan 2022 Case 202113187 No Maladministration Managing Relations

The complaint is about the landlord’s handling of a meeting with the resident.

Read the original Housing Ombudsman decision via the title.

NSAH (Alliance Homes) Limited (202109051)

4 Jan 2022 Case 202109051 No Maladministration Old Property Condition migrated-2025

The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence.

Read the original Housing Ombudsman decision via the title.

One Manchester Limited (202009638)

4 Jan 2022 Case 202009638 No Maladministration Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident’s Right to Buy application.

Read the original Housing Ombudsman decision via the title.

Settle Group (202106292)

4 Jan 2022 Case 202106292 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.

Read the original Housing Ombudsman decision via the title.

St Albans City and District Council (202103381)

4 Jan 2022 Case 202103381 No Maladministration Occupancy Rights

The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.

Read the original Housing Ombudsman decision via the title.

Torus62 Limited (202105338)

4 Jan 2022 Case 202105338 No Maladministration Estate Management

The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.

Read the original Housing Ombudsman decision via the title.

Westminster City Council (202106768)

4 Jan 2022 Case 202106768 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)